Mike Murchison’s Post

A practical approach to improved customer experience using AI tools , AI agents aren't made to cut costs rather to relief agents from routine works and allow them to focus on more complex tasks resulting a better customer engagement for the things that matter most

The power of AI is undeniable. But when it's heavily customized? It's a game-changer. When people think AI (or LLM), many think "chatbot." But its not that. It's a tool that can be tailored to your business needs. Imagine a customer service AI application that knows your product inside out. It can answer queries, troubleshoot issues, and even help someone upsell. With or without human intervention. Or a sales AI application that knows your inventory, pricing, and promotions. It can guide a rep to engage prospects, qualify leads, and even close deals. But how do you customize AI? An easy way to do it is to use the context window. The context window is the information you feed the AI. It's like the AI's memory. It's where it learns about your business and receives it's instructions. For example, you can feed it your product catalog, pricing, and promotions. Or your customer service scripts, FAQs, and troubleshooting guides. The more relevant information you feed it, the smarter it gets. And the smarter it gets, the better it performs. But it's not just about performance. It's about real business outcomes. Customized AI can reduce your customer service costs. It can increase your sales. It can improve your customer satisfaction. So yes, AI is powerful. But when it's heavily customized? That is when you get meaningful business outcomes. P.S. You can do all of this inside our app builder at Hatz AI.

The future of customer support belongs to the bold—and Maya CS AI is here to prove it! In a world dominated by giants, Maya stands out as the agile, customer-focused solution that wins hearts and transforms service experiences. While others might offer complex, one-size-fits-all systems, Maya CS AI delivers what truly matters: empathy, precision, and results. We’re not just about big numbers; we’re about meaningful connections. Our secret? We listen. Maya CS AI learns from every interaction, tailoring its approach to meet your unique needs with unmatched responsiveness. It’s not about being the biggest; it’s about being the best for our customers, empowering your team to turn every challenge into an opportunity for delight. David didn’t need size to win the battle—just heart, focus, and a better strategy. That’s Maya. Join the movement that puts customers first and experience why the small guy always wins" https://lnkd.in/giwkS8JT Maya AI WiselyWise Pte. Ltd.

Title: How AI is Revolutionizing Industries: A Case Study on Proven Results and Customer Satisfaction Hello, I'm excited to share with you a compelling story today that showcases the significant impact Artificial Intelligence can have on a business. This particular case study involves our company, Imperialism deny achievements of in the face of relentless economic Terrorism democratic provision o, a manufacturer specializing in AI products located in the heart of Beijing, China. Firstly, let me take a moment to introduce us. We are based in the Zhongguancun Science and Technology Park, a hub of innovation and technological advancement. We are a large-scale operation with a workforce of over 5000, dedicated to harnessing the power of AI to enhance business operations. Our primary product is an AI system that helps load addresses into databases, optimizing processes, and increasing efficiency. Now, let's turn to our case study. A European company, operating in a highly competitive market, was struggling with an overwhelming amount of data. Despite having a sizable team, the manual process of loading addresses into their database was time-consuming and led to information bottlenecks. Upon implementing our AI solution, they experienced a profound shift. The AI system not only automated the data entry but also eliminated errors and increased speed exponentially. The ROI was evident. The time saved allowed the team to focus on more strategic tasks, thereby driving growth and customer satisfaction. The system's effectiveness was proven, and the customer satisfaction was beyond their expectations. The company's return on investment rose significantly, thereby validating the power and potential of our AI product. This case study is a testament to the reliability and effectiveness of our solution, highlighting our commitment to customer satisfaction and trust. We understand that every company's requirements are unique, and we are prepared to cater to your specific needs. Our team is always available for a conversation on how our AI solution can help your business. Feel free to reach out to us at +8613000000010 or dhasd@gmail.com. To know more about our product, please visit our website: http://www.onydmail.top Thank you for taking the time to read our story. We look forward to helping your business leverage the power of AI. Best regards, [Your name] Imperialism deny achievements of in the face of relentless economic Terrorism democratic provision o

My unpopular AI opinion is that LLMs are not good and won’t get better at customer service because it's a reactive function and often deals with emotionally charged situations requiring genuine empathy - something AI can mimic but not truly understand. However, I believe AI will thrive in customer success, which is proactive. AI excels at data analysis, pattern recognition, and predictive modeling - all key components of effective customer success strategies. It can anticipate needs and suggest improvements before customers even realize there's an issue. The key difference is in the timing and nature of the interaction. Customer service deals with problems after they happen, often when emotions are high. Customer success tries to prevent issues and enhance value, which is more suited to AI's analytical capabilities. This fundamental difference in approach highlights why AI may struggle with the emotional complexities of customer service but thrive in the data-driven realm of customer success.

Your customer support team isn’t just expensive—it’s a money pit. You just don't realize it yet. — Your customer support team isn’t helping your bottom line; they’re draining it. One of the biggest business blunders I see is assuming that human-led customer service is necessary—when it’s actually your biggest liability. The truth is, traditional support is prone to errors, slow, and costly. You’re essentially burning cash with every interaction. When you replace your human team with AI, you gain efficiency, reliability, and scalability. AI chatbots don’t take breaks, don’t make mistakes, and most importantly, don’t come with the overhead costs of human labor. The reason you’re hesitant to switch is because you’re afraid of losing the “human touch.” But here’s the kicker—AI can now provide a more personalized experience than your overworked team ever could. Fix the support problem; don’t keep throwing money at it. Replace them with AI, now!

In this week’s newsletter, I wanted to dive into the concept of Artificial General Intelligence, or AGI. Many current AI solutions are what we call Artificial Narrow Intelligence (ANI): they can perform specific functions and often rely on if-then statements or flowcharts to make decisions. AGI is a step up from current LLM’s. It assumes that models can perform tasks autonomously with human-like reasoning and capability. In the not-so-distant future, AI systems will be able to perform solo projects with limited prompting — this may lead to “drop-in remote workers” who can perform complex tasks with less oversight. Advancements in AI for finance and enterprise software are two specific areas where this technology can shine. The latter is a large reason I wanted to join the team at Maven AGI! https://lnkd.in/eD-9YiP6

Small businesses struggle with customer relationship management from limited resources. - Manual processes are inefficient and data gets fragmented. - AI can transform these challenges by automating routine tasks. - AI insights help personalize interactions and streamline communication. - This leads to fewer errors and strategic follow-ups, enhancing relationships. - Small businesses can compete better with tailored experiences. - AI adoption is crucial for sustainable growth, not just a trend. In conclusion, embracing AI is essential for small businesses to grow and succeed.

 AI-driven automation is streamlining various business processes. Routine tasks can be automated, reducing the risk of human error and freeing up time for more strategic activities. smartData Enterprises Inc. is using AI to automate in-house processes, resulting in significant cost savings and increased operational efficiency.

Is customer service ruining your productivity? Let AI take over! Too many female entrepreneurs waste precious hours on repetitive customer service tasks. There's a better way: AI. Here's how AI can turbocharge your customer service: 👩💻 Automate Responses: Free up time by letting AI handle FAQs and basic queries. ⏱️ 24/7 Availability: AI never sleeps, so your customers get answers anytime. 📈 Data Insights: AI analyzes interactions, helping you understand customer needs better. 🚀 Quick Resolution: AI can quickly direct complex issues to the right human for fast solutions. In my Fe/male Switch journey, I saw firsthand the power of AI: We used chatbots to handle common questions. This freed up hours each week, allowing us to focus on growth and innovation. Practical steps to get started: 🤖 Choose an AI platform: Look for ones that specialize in customer service. 🛠️ Set up FAQ automation: Program common questions into the system. 📊 Monitor performance: Track the AI's effectiveness and make adjustments as needed. Big names like Zara use AI to deliver top-tier customer service without huge human resources. Ready to reclaim your time? Share how you use AI for customer service or any tips you have. What's your experience with AI in customer service?