Milescop.com’s Post

It's becoming a trend. Nowadays, every transaction seems to have a prompt for a tip. Just recently, during a visit to my favorite ski resort, I grabbed some self-serve food options. As expected, they were already a tad on the pricey side. However, as I swiped my credit card, it prompted me to add a tip. Curious, I asked the clerk who would benefit from this additional amount. To my surprise, she mentioned it would be split among the staff. But then I couldn't help but wonder, shouldn't the exorbitant prices already cover fair compensation for these hardworking employees? Now, it appears that we in the lodging industry are getting more involved in pushing the tipping practice.   IHG Hotels & Resorts recently announced the integration of various digital tipping providers into their payment systems. This move aims to enhance guest satisfaction and employee recognition, a response to the evolving preferences of today's consumers. Brian McGuinness, IHG's SVP of global guest experience, highlighted the company's commitment to adapting to changing consumer behaviors, emphasizing the importance of providing a seamless and secure digital tipping platform. This statement echoes the sentiment of many industry experts who view tipping as a crucial competitive tool, particularly in a labor market marked by stiff competition for talent. As someone entrenched in the hospitality industry, I've witnessed firsthand the dedication of housekeepers to ensuring guests' rooms are immaculate. Hence, I've always made it a point to leave a tip as a token of appreciation. These individuals often don't earn hefty salaries despite their significant impact on guests' experiences. It's heartening to see more guests acknowledging their efforts by tipping. However, with the advent of digital tipping programs introduced by several hotel chains, I can't help but ponder— are we following the cruise industry, adding tips to your tap without your consent? Witnessing the evolution of tipping practices and their implications for guests and service providers is fascinating. What do you think about the increasing prevalence of digital tipping solutions in the hospitality industry? #hotels #hotelrewards #betterhotelstays

The Strategic Value of Paid Memberships in the Hotel Industry.. In today's competitive hospitality landscape, paid memberships have evolved from being just a perk to becoming a crucial revenue stream and loyalty driver for hotels. Paid memberships provide a consistent income source, helping hotels weather off-peak seasons and economic fluctuations. This stable revenue stream is vital for maintaining operations and ensuring sustainable growth. Moreover, membership programs often come with exclusive benefits, such as room upgrades, complimentary services, and personalized experiences. These perks not only attract repeat business but also elevate the overall guest experience, creating lasting impressions. As the hospitality industry continues to evolve, paid memberships will play a pivotal role in driving growth, customer satisfaction, and long-term success. Investing in these programs is not just a strategy, it's a necessity. #Hospitality #HotelIndustry #PaidMemberships #CustomerLoyalty #RevenueGrowth #HospitalityManagement

To smoothly run a successful hotel business, is not an easy task. * Invest in Guest Loyalty Programs * Build Online Reputation * Implement Off - Season pricing strategy * Develop a Hotel Marketing strategy #hotelindustry #hospitalityindustry #restaurantindustry #consulting

To smoothly run a successful hotel business, is not an easy task. * Invest in Guest Loyalty Programs * Build Online Reputation * Implement Off - Season pricing strategy * Develop a Hotel Marketing strategy #hotelindustry #hospitalityindustry #restaurantindustry #consulting

There’s a certain threat that many hoteliers are not aware of — and that makes them lose a lot of money on last-minute cancellations. I’m talking about a growing trend among OTAs and wholesalers utilising pricing tools that automatically cancel and rebook reservations at lower prices. This practice highlights the importance of adjusting pricing strategies. 🧠 Here's how it works: → A wholesaler books a room for future guests → Their system monitors hotel prices daily → If prices drop significantly, the system automatically rebooks at the lower rate, potentially impacting hotel revenue. To mitigate this, hotels can: - Encourage non-refundable bookings with higher discounts - Avoid drastic price reductions, aiming for price increases closer to arrival - Adjust prices last-minute within the bounds of their cancellation policy Share additional pricing strategy tips in the comments. Stay competitive in the evolving landscape of online bookings!

Running a hotel is all about creating the best guest experience. In hospitality, service is everything. Our advanced payment processing systems are designed to deliver fast and smooth transactions, ensuring your guests get what they need without delay. A smooth checkout process can make all the difference. Enhance guest satisfaction with payment processing that’s as smooth as your hospitality. Whether it’s booking rooms or paying for services, we've got your back. #HospitalitySolutions #GuestSatisfaction #FrictionlessPayments #TechForHotels #HospitalityTech #FastCheckIn #DigitalPayments #MerchantServices #SecureCheckouts #BoostEfficiency #HospitalityTech #GuestExperience #SmoothTransactions #BusinessSolutions #ServiceExcellence #CustomerDelight

Review: American Express Hilton Honors Aspire Card (US) Available in the United States, the American Express Hilton Honors Aspire card gives cardholders premium travel and Hilton Honors benefits and is arguably the best hotel co-branded credit card available. Click for more details as to why you should consider adding this card to your wallet. #AmericanExpress #HilonHonors #Hilton #CardReview #FrugalFlyer #USCreditCards #Aspire

Review: American Express Hilton Honors Aspire Card (US) Available in the United States, the American Express Hilton Honors Aspire card gives cardholders premium travel and Hilton Honors benefits and is arguably the best hotel co-branded credit card available. Click for more details as to why you should consider adding this card to your wallet. #AmericanExpress #HilonHonors #Hilton #CardReview #FrugalFlyer #USCreditCards #Aspire

Are you strategically upselling? Upselling isn’t just about pushing upgrades; it’s about enhancing the entire guest experience. By understanding your guests’ needs and preferences, you can offer tailored options that truly add value to their stay, turning them into lifelong customers. Here are five effective strategies to implement today: Know Your Guests: Use data to personalize offers, like room upgrades or special amenities. Seamless Booking: Integrate upsell options directly into the booking process for convenience via on-site campaigns. In-Stay Offers: During their stay, suggest relevant upgrades like spa services or dining experiences unique to them. Train Your Staff: Equip your team with the skills to recognize opportunities and make thoughtful recommendations. Follow Up: Post-stay emails can offer discounts on future bookings or loyalty programs, encouraging repeat visits. Remember, upselling is about enhancing the guest journey while driving additional revenue to your hotel. Curious to learn more? Check out the full article from MyLighthouse here for in-depth insights:

Excited to share the 2nd post of the redesigned Laasie Retain white-label guest portal... Promotions: Loyalty member promotions are a driving force of revenue for many hoteliers. We see our customers using Promotions to drive traffic to ancillary outlets like F&B, Spa and Activities. For hotel groups with multiple properties, we see customers leveraging Promotions to promote reservations across the portfolio, as well as fill "need dates". Another strategy our customers deploy in Promotions is highlighting their existing partnerships or affiliates. This post barely scratches the surface of what hotels can do with our Promotions functionality! Side note: We gamify "profile completion" within our product to ensure the highest capture rates of first and zero party data (see top of image)! #loyalty #loyaltyprogram #hotels #hotelsandresorts #hospitality #business #loyaltytech #loyaltyasaservice