Modern Day Missions’ Post

Has a recent event or season caught you off guard? Brilliant insights from Vonna Laue on thriving through the unexpected in our latest episode.

Do sometimes you feel your team aren’t listening? Maybe that your message is falling on deaf ears? That you’re being super clear, but they genuinely don’t seem to get it; Or maybe you know you could be clearer but don’t want to be bossy… Likelihood is, you’re making this mistake. In my latest podcast episode we start by talking about why our communication matters so much before unpacking the key elements of effective communication – and how communicating well is about so much more than what we say. Then we get into the mistake – and I share with you some simple strategies to translate what you are trying to say, into a way your team can and will understand, listen and take action. Stream now in Google, Apple and Spotify podcast apps 🎧

Customers aren’t going to adapt to us! I’ve been seeing and hearing a lot of frustration from companies that stems from how they want to do business, but their customers want it done differently. When we’re the customer, the companies have to do business the way we want, or we’ll find someone else who will. It’s too easy these days to find another alternative. Are you doing things a certain way because it’s easier for you? Is it also easier for your customers? Or, are you adding friction that chases them away. Listen to this new 6-minute episode for for ideas and perspective so you can take a step back, and see if you’re making it harder for your customers.  We've crossed 222K Downloads! Listen to this and all episodes on Apple Podcast, YouTube, Spotify & others: https://lnkd.in/ezMux8g

Problems are opportunities to improve  When customers come to you with problems, are you paying attention to how you can make this better, not just for them, but for other customers? I’ve had some experiences recently where all I got was passed from one department to another, with no on acknowledging that it was their system that was broken, not user error. Imagine having a problem logging in to a site and being told you need to contact support, only to be asked to log in to get in touch with support!! Well, that and a few other recent experiences have influenced this episode.  Listen to this new 11-minute episode for a better view of how you can learn from customer problems, not only to fix this issue, but to create a better user experience going forward.  We've crossed 226K Downloads! Listen to this and all episodes on Apple Podcast, YouTube, Spotify & others: https://zurl.co/HgEn

Problems are opportunities to improve  When customers come to you with problems, are you paying attention to how you can make this better, not just for them, but for other customers? I’ve had some experiences recently where all I got was passed from one department to another, with no on acknowledging that it was their system that was broken, not user error. Imagine having a problem logging in to a site and being told you need to contact support, only to be asked to log in to get in touch with support!! Well, that and a few other recent experiences have influenced this episode.  Listen to this new 11-minute episode for a better view of how you can learn from customer problems, not only to fix this issue, but to create a better user experience going forward.  We've crossed 226K Downloads! Listen to this and all episodes on Apple Podcast, YouTube, Spotify & others: https://zurl.co/HgEn

Podcast Share: Why is adaptability key in today’s market? In business, it's not if but when you have to pivot. The only constant is change. Some change is fast, some is slow but be assured, things will change. Your business has to be ready to adapt accordingly. In today's world, co-living is making a come back. Whether it is family moving back in with each other or simply renting out spaces that are shared with others, the co-living concept has been gaining momentum in recent years due to the high cost of living as a key driver. Being able to pivot when trends change allows you to take advantage. James Brown ✔️ elaborates on these concepts to share on how he has created his success. Apple: https://lnkd.in/ddNMTiPd Spotify: https://lnkd.in/dp8ypXXe Our Podcast Site: https://lnkd.in/dGKVaxJx

Sometimes the people who get ahead are the ones who have more confidence. In this episode, I talk about how to boost your confidence so that you can achieve more of what you want and be powerful in going for it. Don't miss: • A 3-phase process to be more confident. • A tool you can use daily or weekly to gain confidence  • The best way to reply when receiving a compliment • What to do with the compliments you receive • Stories of women who have struggled with confidence and then had major success • How men and women are different in how they view their success and how we can do what men are doing Listen here: https://lnkd.in/gy7BcsXj Listen to the Dynamic Women Podcast on Apple Podcasts, Spotify, Google Podcasts, and other podcast streaming apps! P.S. And if you haven't yet, leave us a review! Then take a screenshot of your review and send it to team@dianerolston.com with your mailing address so that we can send you something in the mail!

My conversation with Coach Jay - Growth Mindset Coach got me thinking even deeper about my ongoing transformational journey. If you're pondering what's next for you, I encourage you to listen in. Onward & Upward!

What do legacy systems, soy sauce barrels, time capsules and well endowed statues have in common? And what did we find inside a mysterious time capsule hidden under our floorboards from the 1980s? Find out in our May edition of the Dead Ends podcast on LEGACY from The School of Good Services We share meandering thoughts on how the world is designed the way it is. Ending in, hmm, that’s interesting. Sometimes reflecting on, why this matters in design. Sarah Drummond and I had a bit too much fun making this one, laughed alot, but somehow managed to neatly tie it up with some reflections on why context matters and why having good documentation that helps you understand why decisions were made in services is important. Podcast links in comments, and you can subscribe on Apple Podcasts and Spotify. CW: We swear on this episode and talk about some well endowed statues 

How do you flip the switch on something you view as a failure? Who is in your inner circle and how do they support you? Take time this week to reflect on this to understand what you view as a failure and how your inner circle supports you. If things look good for you in this arena, then “on, on!” (how the Hash House Harriers say, “continue on this path”—there is a good explanation on Wikipedia). If you need to flip the switch on failures, take what you consider as one of your failures and list a good outcome that came from that failure. If you can see more, then “on, on.” See this week’s episode to learn how to navigate through missed chances. Hope & Hairspray Podcast: Episode #2—Taking Chances Apple Podcasts | Spotify | YouTube | YouTube Music