Contractor: I know no one threw out any panels or extra material, homeowner says the panel for the DW is missing, please price out a new one, and let me know the lead time. Me: Look at the layout where we listed the appliances, these are not panel ready dishwashers, they are stainless. Contractor: Price out the panel for the below model number, we need to get this done ASAP. Me to my team: This is why we document everything, and don`t leave room for any guessing games. How well do you document everything? At what point do you consider it overkill? #moethecabinetguy #cabinetsofrinvestors
Appliance list on every job, have customer sign off. Trim detail on every job, have customer sign off Delivery details on every job, have customer sign off And so on, and so on...👍
You are using exactly the correct business model. I use the same process; the margins are not broad enough to allow for anything else.
Director of Operations at Modern Furniture - Millwork Company
8mo-no such thing as document overkill -if it isn't in writing it didn't happen -every phone call is followed by an email-as per our conversation... -no time /patience / money for a "he said/she said" situation