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Our CEO Stephen Dow spoke this week at ABA's #AnnualConvention highlighting how banks can innovate in the #SMB segment through successful bank-fintech partnerships, Steve was joined by Paul Margarites of TD and Brooke Ybarra of the American Bankers Association. The panel highlighted several key trends: 1) Shifting demographics of business owners to be younger, more digitally-savvy with user-experience expectations set by large tech companies 2) The fact that business owners want advice from their bank. A recent JD Power study found a 34 point increase in satisfaction with banks who provided tailored advice to SMBs 3) The willingness of businesses to use multiple financial institutions and fintechs to accomplish their needs The discussion explored how banks can move the "center of gravity" for business customers back to the bank by acknowledging these trends and offering a deeper digital offering, with guidance and key financial tools like those provided by Monit. The panel also explored the huge benefits of incorporating accounting data to enable front-line bankers with timely, relevant data-driven offers to increase product coverage. #smallbusinessbanking #cashflowinsights #banktech

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