Moonpig’s Post

Ever wondered how you can generate, prioritise and test braver, bolder ideas in your company? 💡 Or how you can solve seemingly complex problems with a relatively simple solution? 🧐 Same here! That's why we've been applying some of the advice and ideas in Rory Sutherland's book 'Alchemy', empowering teams to think laterally when it comes to problem solving in order to generate many new, creative ideas, both logical and psycho-logical. 🧠 When trying to help customers with their needs and goals, we can sometimes get caught up in solving what we think is the problem, when actually it's just the perception of the problem that needs to change. Understanding the real 'why' behind the issue you're trying to solve will open up a world of alternative ways to improve customer experience. For example, Uber, rather than reducing the 'amount of time customers spend waiting' for a taxi, they have improved the 'quality of time spent waiting', by allowing you to finish your pint at the bar, rather than standing by the side of the road in the rain, whilst you watch your taxi arrive in the app. 🚕 🗺   Interested in reading more examples and seeing how we're applying those at Moonpig? Read the article from our design blog below: https://lnkd.in/eVvszTUF

Thinking laterally: How we’re empowering brave ideas at Moonpig

Thinking laterally: How we’re empowering brave ideas at Moonpig

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