Moranne Held’s Post

Here's a compelling way to highlight sending personalized messages for customer's special occasions: We Celebrate You! Birthdays, Anniversaries, and More! At [Dealership name], we value our customers like family. That's why we go the extra mile to celebrate your special occasions! * Personalized Birthday Wishes: A warm birthday message along with an exclusive offer on service or accessories shows you care. * Anniversary Appreciation: A note congratulating them on another year together, paired with a reminder of our convenient maintenance packages, keeps their car running smoothly for their next adventure. * Special Occasion Surprises: For major milestones, consider a personalized video message from the team or a surprise gift card for detailing. These small gestures create lasting impressions and strengthen your relationship with customers. They'll remember the dealership that truly cares, making them more likely to return for future purchases and service needs! #carsales #carsalesman #carsaleswoman #carsalestraining #salestraining #salestrainingprogram #achievegoals #knowledgeiskey #striveforsuccess

Here's a compelling way to highlight sending personalized messages for customer's special occasions: We Celebrate You! Birthdays, Anniversaries, and More! At [Dealership name], we value our customers like family. That's why we go the extra mile to celebrate your special occasions! * Personalized Birthday Wishes: A warm birthday message along with an exclusive offer on service or accessories shows you care. * Anniversary Appreciation: A note congratulating them on another year together, paired with a reminder of our convenient maintenance packages, keeps their car running smoothly for their next adventure. * Special Occasion Surprises: For major milestones, consider a personalized video message from the team or a surprise gift card for detailing. These small gestures create lasting impressions and strengthen your relationship with customers. They'll remember the dealership that truly cares, making them more likely to return for future purchases and service needs!

Gift cards serve as a powerful marketing tool. When customers purchase a gift card for a friend, family member, or colleague, they are essentially introducing your restaurant to someone new. This creates a new opportunity for you to gain a customer who may not have visited your restaurant otherwise. Click the link in our bio to learn more about how we can help elevate your business. . . . . #PlastekCards #ElevateYourBrand #CustomPlasticCards #marketingmaterials #promotionalproducts #plasticcards #cardprinting #businesscards #giftcards

Customer experience makes all the difference in trust and loyalty! About three years ago, I made a purchase worth Rs 1k at The Souled Store. After returning the product, I neither received my refund nor the item back. When I reached out to customer care, they cited their policy that gift vouchers are non-refundable, which felt unfair and disappointing. Frustrated, I commented on a LinkedIn post by Harsh Lal , one of The Souled Store’s co-founders, discussing how they have been profitable from day one. To my surprise, Harsh reached out personally via DM, asking for my contact details to address the issue. Soon after, someone from their escalation team contacted me directly, listened to my concerns, and promptly issued my refund. Despite my initial disappointing experience, this responsive and caring approach completely turned my experience around. I truly appreciated how seriously Harsh and his team took my feedback and acted quickly to make things right. This integrity restored my confidence in The Souled Store, and I have since made over Rs 15k worth of purchases, fully trusting their customer commitment. I've even referred my friends and they've all been impressed with the quality too! This experience reflects why The Souled Store is thriving—not just because of great products, but because of leadership that genuinely cares about their customers and their experiences. I’m grateful for businesses that go the extra mile and for leaders like Harsh who continue to build trust and loyalty every day. #CustomerExperience #Leadership #TheSouledStore

🚨 Customer Story🚨 ✨ A Gift of Time: How a 25-Year-Old Veniero’s Gift Certificate Came Full Circle ✨ For over 125 years, Veniero's is an iconic Italian bakery in New York City, established in 1894. Veniero’s gift Certificate spans 25 years, from a wedding in Firenze to being buried under takeout menus through three refrigerators. That’s exactly what happened to one couple, who finally remembered to redeem their certificate in 2023—and Veniero’s honored it with joy and nostalgia. 🥂 At 99minds, we believe gift certificates should create lasting connections—but they should also be easy to remember and use. With mobile pass integration, push notifications, email, and SMS reminders, we help ensure that your gift certificates never get lost in the shuffle of life. Here’s how 99minds helped Veniero modernize the magic of gift-giving: ✨ Mobile Pass Integration: No more losing track of gift certificates! 📲 Push & SMS Notifications: Gentle reminders to use that hashtag #giftcard for Veniero’s cannoli. 📍 Proximity-Based Alerts: A well-timed Proximity nudge ensures they use their certificate before it’s forgotten again. With 99minds, gift certificates aren’t just pieces of paper—they’re meaningful connections that can be celebrated at the perfect time. Help your customers avoid the 📍"forgotten gift certificate" 📍 syndrome and make their experiences with Veniero’s unforgettable. ✨Let’s transform gift certificates into experiences that last a lifetime. Partner with 99minds to bring modern convenience and timeless connection to your customers. #GiftCertificates #CustomerExperience #Giftcard #CustomerLoyalty #PushNotifications #SMSMarketing Courtesy original story by: Liz Amadio https://shorturl.at/QvAww

The tale of two customer service experiences: Ate dinner at a fancy 2-location (Indy & Carmel) restaurant only to be told at checkout that my $100 gift card was location-specific, and I was at the wrong location. How I would have handled it if I were the manager? Redeemed the card, and kindly educate the patron (me) to read the tiny print on the card carefully next time. I would have been a loyal return customer! Instead, we wound up spending over $100 for a meal that was supposed to be complimentary, and I have a poor impression of this restaurant's values. (Even the gift giver didn't know it was location specific.) Second scenario: Ate breakfast today at a chain establishment with several Indy-area locations. My gift card was declined at checkout. The manager went to the trouble of calling the company that issued it, (on a VERY busy Labor Day morning) only to be told it had already been redeemed in June. (It happens - patrons are sold used cards.) How I would have handled it if I were the manager? Exactly what THIS manager did, which was charge me nothing for our meal. He simply said, "Leave your server a nice tip." Which we did, and he earned our repeat business :) #customerservice

Are you wondering how to bring in new customers and keep the regulars coming back? It all begins with building a culture of customer loyalty. 🤝 Here's how to start: https://bit.ly/3ZWacvE

Planning is everything...

Ever wonder why this tweet went viral? Let’s break down one example that’s more than meets the eye. Yes, Chewy delivered great customer service, and that deserves praise. But the tweet went viral because it resonated with tons of people who had similar experiences—they saw it, replied, and shared their own stories. Consider these impressive stats: Chewy creates 1,000 oil paintings of its customers’ pets per week and sends them as gifts! Chewy frequently sends flowers to customers when their pets pass away. Chewy has a team of over 2,500 trained customer service reps who respond quickly and kindly. Delighting one customer is fantastic. But when you consistently delight ALL your customers, they band together to shout your praises. That is how you go viral. When was the last time your customer service inspired a community? Aim to delight every customer, and watch as your brand becomes the talk of the town!

After canceling my coffee club membership, #PaneraBread offered me a free three-month subscription. Every day, I couldn’t help but wonder how they could sustain their business by offering free memberships to customers. As my offer was about to expire, they followed up with a discounted annual plan, showcasing their smart retention strategy. Their customer service and drive-thru experience were outstanding—I never had to repeat my orders. They remembered my coffee preferences and even made a note of my dog’s puppuccino. Their retail strategy is clearly effective. With world-class customer service powered by dedicated employees and innovative marketing, they’re poised for continued growth. #datadrivenstrategies #retailmarketing