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In the hospitality and Registered Club industry, guest experience is everything. It shapes your reputation, loyalty, and bottom line. But how confident are you that your frontline team is delivering consistently exceptional experiences? The Customer Excellence Scorecard helps you assess: 💡 Your team’s ability to engage and delight guests 💡 Gaps in consistency, communication, and morale 💡 Key areas to improve guest satisfaction and team performance In less than 5 minutes, you’ll get a clear picture of where your team stands—and actionable insights to take your guest experience to the next level. Download your FREE Customer Excellence Scorecard here: [www.michellepascoe.com]

In the world of hospitality, customer service is everything! But what does it take to make your customers feel like royalty? We want to know what exceptional customer service looks like to YOU. Let's hear from the experts! Please share your thoughts below and let's spark a conversation about ✨𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲✨... #HappyCustomers #HospitalityUK #5StarService #HospitalityIndustry #AskTheExperts

**Customer Experience and Market Share** Exceeding customer expectations is essential if you are to build brand loyalty and gain market share. A customer’s first experience can make or break a potentially long lasting relationship. I tried a different hotel chain from my usual choice of Premier Inn and look what I got. Followed by finding a “short and curly” on my pillow 🤢 Back to the competition I go… Train your staff to get it right first time. It’s your employees that deliver quality. #customerexperience #businesstravel #hospitality

Exceeding Customer Expectations in Hospitality: The Forgotten Art of Anticipation By Yvonne Izzo, Hospitality Specialist In the hospitality Industry, businesses often focus on meeting customer expectations, but in a world saturated with choices, simply meeting them is no longer enough. To stand out, hospitality businesses must go beyond this baseline. Yet, the common approaches to exceeding customer expectations - providing faster service, offering complementary amenities, or sending personalized thank-you notes - are becoming industry norms. What can truly elevate an experience in a way that delights and surprises? The answer lies in the art of anticipation.

Unlock the secrets to stellar guest experiences! 🌟 Dive into our top 5 customer service tips and take your hospitality game to new heights. Ready to excel in service excellence? Continue Reading: https://hubs.la/Q02vRqjq0

Every company can affordable to become more hospitable. In this short video, I share why your team must know the difference between customer experience and customer service to truly elevate the level of hospitality in any industry. #customerservice #customerexperience #hospitality

Hello Hoteliers! It's freebie Friday Here are some best practices for responding to online Guest Reviews Remember responding to online reviews effectively is crucial for maintaining a positive reputation and fostering customer loyalty in the hospitality industry Go ahead and check carousel Don't forget to unwind this weekend Self-care is Non Negotiable to avoid burn outs #guestreview #onlinereview #hospitalityindustry #tgif #linkedinfamily

Elevate your hotel's customer service with these 10 tips with the help of guest messaging! From personalized interactions to quick response times and embracing guest feedback, discover simple yet powerful strategies to enhance guest satisfaction and loyalty. Read all of our tips here: https://buff.ly/3MT0tSp #CustomerService #Hospitality #HotelTips #GuestService

Discover the Secrets of Effective Hotel Management! In today’s competitive hospitality industry, ensuring customer satisfaction and operational efficiency is crucial. Dive into our comprehensive guide to understand the key components of hotel management, its importance, and how Key Smart Application can help streamline your operations. 👉 Read More : https://lnkd.in/dJk-_hQU

In the hospitality industry, navigating challenging customer interactions is a common occurrence. Despite facing numerous scenarios where the customer may not always be right, it is crucial to remember the golden rule - to handle each situation with professionalism and empathy. #Hospitality #CustomerService #Events