Mudassar Saeed’s Post

🚀 Transforming Customer Experience: Verizon’s AI-driven Revolution in Telecom 🚀 In the highly competitive telecom industry, Verizon is setting a new standard by harnessing advanced artificial intelligence (AI) tools to revolutionize customer interactions. This strategic move not only showcases a bold shift but is fundamental for staying ahead in a customer-centric market. ✨ **AI Optimization in Action** Verizon has integrated AI capabilities like chatbots and machine learning to personalize and streamline communications. From a business perspective, this means transforming existing processes through data leverage and automation, leading to unprecedented operational efficiency. 🔍 **Data Transformation & Visualization** A crucial component is transforming vast amounts of raw data into actionable insights through Extract, Transform, Load (ETL) processes. For example, imagine a dashboard that allows real-time monitoring of common inquiries handled by AI chatbots. This enables instant adjustments to improve response relevance and accuracy. 📊 **Predictive Market Insights** By analyzing historical patterns and recent trends, Verizon’s AI tools can forecast shifts in customer preferences. This predictive insight allows proactive adaptations to market needs and service innovations - imagine prioritizing digital services ahead of a predicted rise in customer preference for integrated digital offerings. 🚧 **Challenges & Future Prospects** Despite a promising future with AI, challenges like effective technology integration, substantial infrastructural investment, and staff training remain. These obstacles must be carefully managed to ensure a seamless transition to more advanced operations. 🌟 *Final Takeaway* Verizon’s journey leveraging advanced AI tools exemplifies a valuable case study in business process optimization. As they continue to enhance their AI capabilities, balancing technological innovation with reliable customer service will be crucial. Verizon is not just refining internal operations for greater efficiency; they’re redefining what customers can expect from their telecom provider. #BusinessTransformation #ArtificialIntelligence #CustomerExperience #Telecommunications #Innovation #Verizon #DataVisualization #AIstrategy 👥 CEOs and Country Managers, how are you integrating AI in your strategies to enhance customer interactions and operational efficiency? Let's discuss! 📈 Follow @flow-datainnovation for more insights on harnessing data for business optimization. https://lnkd.in/dqWqu4aX

CIO Online article by Grant Gross says that developing #AIagents that support #agenticworkflows (high utility #CX) may be too complicated for many organisations. The attempts will likely be overcapitalisations especially when they require use of business #data. While the attempt may be too complicated businesses will need a strategy to contend with top of the funnel companies like Perplexity and competitors who do experiment effectively with #AIagents and provide lower friction / high utility #CX. The lack of a strategy will lead to excessive over spend on customer acquisitions and discounts. Understanding what #IP drives business and customer value will be critical to maintaining advantage. #technology #business #AI https://lnkd.in/eNcCW8vr

Last year, @Gartner predicted that by 2025, 80% of customer service and support organizations would adopt generative AI to boost agent productivity and improve customer experience (CX). In 2024, a Gartner poll confirmed strong interest in GenAI: * Nearly 2/3 of organizations now use GenAI across multiple units, marking a 19-point increase since September 2023. * 40% of respondents reported deploying GenAI in more than three business units. * 1 in 5 organizations has active generative AI solutions. Key areas adopting or planning to invest in GenAI include: 📞 Customer service (16%) 📈 Marketing (14%) 💲 Sales (12%) At Audioliz, we're inspired by your commitment to excellence in customer service. Leverage AI to enhance client relationships and drive business growth! #AI #CustomerSuccess #ConversationalAI #CustomerExperience #Innovation #ContactCenter #CallCenter #ConversationIntelligence #RealTimeAI Thank you to Gartner for Customer Service & Support for the insights

🛎️ Meet Tim Shi, the driving force behind Cresta's innovative approach to contact center #AI, at the #GENAISummitSF2024: genaisummit.ai 🛎️ Tim Shi, Co-Founder & CTO of Cresta's, is a pioneer in generative #AI for contact centers, revolutionizing the way businesses interact with their customers. With Cresta, Tim is leading the charge in using AI to empower contact center agents to work smarter and faster, driving significant improvements in response time, conversion rates, and customer satisfaction. Cresta stands out in the competitive landscape of contact center solutions, recognized by Forrester as a Leader and "innovation juggernaut" in real-time revenue execution. Cresta's enterprise-grade generative AI technology provides a unique competitive advantage, allowing businesses to pinpoint performance drivers, cut costs with targeted automation, and empower employees with AI-native co-pilots. With its state-of-the-art models trained on customer data, Cresta offers an unparalleled level of contextual understanding, making it an attractive solution for businesses looking to transform their contact centers. Don't miss the opportunity to learn from Tim's expertise and discover how Cresta is reinventing the contact center experience! #ai #artificialintelligence #airevolution #machinelearning #deeplearning #futureofai #techinvestment #technews #techstartup #techleaders #techtrend #technology #tech #SF #sanfrancisco

If you are attending EC next week - add these sessions to your schedule. Two of the top voices in CX AI strategy, they will offer valuable insight and perspective on this super hot topic.

I'm thrilled to share an interesting publication, "Transforming Telcos Through AI," which explored the revolutionary impact of AI on the telecommunications industry. This paper, developed by Arthur D. Little, dives deep into how AI is reshaping commercial models, enhancing customer engagement, and driving operational efficiency. Key highlights and examples include: Boosting Customer Engagement: AI-driven tools can enhance customer interactions, leading to a 15% increase in positive responses and a faster rise in Net Promoter Scores (NPS). For instance, personalized SMS and email content tailored to consumer lifestyles generate significantly higher engagement. Operational Efficiency: By integrating AI, telcos can reduce operational costs by up to 30%. A well-developed AI digital channel can serve 30% more customers per agent and reduce customer response waiting time by 20%. Sales and Marketing Transformation: AI enables personalized sales approaches, predictive analytics, and dynamic pricing strategies. For example, a leading telco operator increased sales by 6% by implementing an AI-powered marketing ecosystem that delivers personalized offers in real time. Cost Reduction and Revenue Growth: AI-powered chatbots have reduced the cost per interaction by 50% and increased customer satisfaction by 20%. Additionally, AI-driven store kiosks have resulted in a 75% surge in revenue by providing personalized promotions and enhanced service assistance. As AI continues to evolve, its potential to revolutionize the telecom sector is immense. We'd like to invite you to read the full paper to discover how these insights can be leveraged to gain a competitive edge in the industry. Congrats Marc Palacios Boix Guillem Casahuga and the rest of the authors #AI #Telecommunications #Innovation #CustomerEngagement #OperationalExcellence #financetransformation #strategy

The Future of Call Centers: Balancing People and AI In today’s rapidly evolving landscape, call centers are undergoing significant transformations driven by advancements in technology and the rise of AI. As call center owners, it’s essential to be prepared for the changes that are already reshaping our industry. 1. Embracing AI and Automation: AI isn’t here to replace us but to augment our capabilities. Expect more automated processes, from intelligent chatbots handling routine inquiries to AI-driven analytics offering deep insights into customer behavior. We must be ready to invest in these technologies and integrate them into our operations seamlessly. 2. Human Touch Matters More than Ever: Even with AI, the need for human connection remains vital. Clients and customers still value empathy, understanding, and personalized service. Our focus should be on training our teams to excel in areas where AI falls short—building trust, managing complex issues, and delivering exceptional experiences. 3. Data Security and Privacy: With increased use of AI and digital tools comes a greater responsibility to protect customer data. We must prioritize robust data security measures and stay updated on regulations to ensure compliance and maintain customer trust. 4. Continuous Learning and Adaptation: The call center landscape will continue to change. As owners, we need to foster a culture of continuous learning—upskilling our staff, staying informed about emerging technologies, and being adaptable to new ways of working. The future of call centers is exciting, filled with opportunities to enhance both efficiency and customer satisfaction. By preparing today, we position ourselves for success in the ever-evolving world of customer service. Let’s embrace the changes and lead the way forward! #CallCenter #AI #CustomerService #BusinessGrowth #FutureOfWork #Leadership #Technology

The Evolution of AI-Powered Customers: This infographic by Gartner highlights the transformative journey of customer interaction with AI over the years. 1️⃣ Bound Customer (Today): Human leads, and the machine executes, with purchases defined strictly by rules. 2️⃣ Adaptable Customer (2026): A collaborative approach where humans and machines co-lead, enabling optimized selections among competing products. 3️⃣ Autonomous Customer (2036): The future of customer behavior where machines independently lead, infer needs based on preferences, and even develop their own decision-making frameworks. This progression reflects how AI is moving from supporting decisions to fully automating them, reshaping industries like retail, finance, and beyond. #ArtificialIntelligence #CustomerExperience #AIInnovation #FutureOfAI #AIInBusiness #Automation #AITransformation #SmartTechnology #AIInRetail #DigitalEvolution Source: Gartner

Technological advancements will take center stage in Contact Center M&A. The integration of AI, automation, and data analytics is poised to revolutionize customer interactions and operational efficiencies. We hope you find the insights shared in Contact Center Review both valuable and engaging. If you have any questions or wish to discuss any of the topics further, please reach out to: Ripun Jai Mehta | Pankaj Arora | Anuj Jaisinghani | Mohit Kamra For more insights from Novistra, please visit: novistra.com/insight #ContactCenter #MergersAndAcquisitions #AI #Automation #DataAnalytics #CustomerInteraction #CX

📰 News: 📰 🎉 Why Financial Institutions Should Integrate AI for Enhanced Customer Engagement 🎉 Hey there! Are you ready to dive into the future of customer engagement in financial services? Let's talk about Artificial Intelligence -AI- and how it's not just a futuristic concept but a game-changer for today's financial institutions. Convenience and personalization are everything nowadays. Accenture forecasts an impressive $10.3 trillion boost for enterprises leveraging AI by 2038. That kind of number isn't just going to sit there—it's going to reshape industries, starting with their approach to customer interaction. Here are some jaw-dropping figures: - 📈 By 2038, AI is expected to add a whopping $10.3 trillion to companies' balance sheets, according to Accenture. - ⏱️ AI can reduce onboarding times from days or weeks to just minutes, vastly improving the customer experience. - 🕒 24/7 operational capability ensures customers can open accounts or access services anytime, enhancing retention and satisfaction. AI isn't just about speeding things up—it's about making a real, tangible impact on customer satisfaction and loyalty. It turns out that machines can be pretty good at understanding what we need, sometimes even before we do! Got thoughts on AI, or maybe you're already seeing benefits in your organization? Drop a comment below! We'd love to hear your experiences and insights. 🚀 Follow Bernier Group for more insights on driving digital transformation and optimizing business culture. Let's keep the conversation going! #Hospitality #Ecommerce #Retail #Commerce #Manufacturing #Logistics #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ https://lnkd.in/etWD79SV