Nabeeda Bakali-Abrar’s Post

Join Mohammed Ismail next Tuesday as he discussed goal setting and staying on top of your goals. In Customer Success, we spend a lot of time setting goals and targets with our customers. But it is key to set our own goals as well. Sign up below and we will see you on 20th Feb. #customersuccess

Value means different things to different customers. What one customer considers a success might be insufficient for another. Some customers may prioritize ROI, while others may focus on ease of use or other important areas that matters to them. It’s great if your customers share feedback openly. But when they go silent, leave you in limbo, and hit you with that non-renewal notice at the end of the term? We’ve all felt that sting when GRR doesn’t meet expectations. 😫 What’s even more frustrating? When your product works exactly as designed, but the customer still feels they’re not getting enough value. 🤦♀️ I’ve seen fantastic strategies from CS professionals that work for them, but we all know that different industries require different approaches. That’s why I’m a huge believer in learning from the experiences of others, and I highly recommend joining the next Birmingham CS Network Virtual Hangout. Value realization is a hot topic in customer success, and this is a great opportunity to have meaningful conversations with some of the best minds in the field. Plus, you’ll get to share what’s working for you and pick up actionable strategies from others in the space. Shout out to Ezra Zimbler for coordinating the CS cafes. And to Nabeeda and Mohammed for championing the Birmingham cafe for the past year. And Helen Baldwin for being a rockstar planner 😍 Not in Birmingham? You can still join the exciting convo. Just Register here: https://lnkd.in/eyGPP9Pn

The Atlanta Customer Success Network will be bringing locals CS/CX Professionals together next week (7/25) for the first after work Happy Hour of the summer. We will be discussing the importance of multi-threading and building positive working relationships with customers. Other topics will be be discussed in this non formal networking event based on what's top of mind for the group. More information below, but feel free to reach out if you have questions and please register for this free event. See you next Thursday. #ATLCS #customersuccess #poweredbypeople #customerexperience #sipsntips #Roswell

You may have seen that our incredible Customer Success team is a finalist in 3 categories of the UK CXA Awards! 🎉 A huge shoutout to our inspirational Head of Customer Success, Lisa for building such an amazing team. Her passion for helping our customers succeed shines through in everything she does. 💫 Check out this video to learn more about our ethos and why the Customer Success team have been shortlisted 👉https://lnkd.in/exs_83-x #UKCXA24 #CustomerExperience #CustomerSuccess

The latest Customer Success Network newsletter is now out! Check the comments for updates on the early bird information for The Customer Conference in Dublin, the jobs page, updates on the local Cafes, and much more! #customersuccess #peerlearning #Dublin

We’re beyond pumped to announce that Maranda Dziekonski (she/her) Senior Vice President, Customer Success Datasembly is joining the all-star speaker lineup for Customer Success Festival Las Vegas, May 22 & 23! Maranda will guide attendees through two days of unmissable action as our MC, and share her invaluable wisdom at her keynote session, ‘Using a value cycle to drive renewals’. Discover how leveraging value cycles can revolutionize your CS initiatives and maximize renewal rates. Through a thorough understanding of the dynamics of value creation throughout the customer journey, your organization can systematically enhance customer satisfaction, retention, and loyalty. This session illuminates how a structured approach to value cycles empowers businesses to: ✅ Proactively engage customers ✅ Identify evolving needs ✅ Foster long-term partnerships Grab your brochure: https://lnkd.in/dVyUrtxz

Last night, Anthony D'Auria, Valuize's Client Director, joined fellow CS leaders at ChurnZero's RYG Meetup in Toronto for a night of CS insights and camaraderie. Accompanied by Lukas Alexander, VP of Customer Success at ChurnZero, Emma Lo 🧩, Partner/CX Consultant, and James Alarcon, Team Lead, Sr. Customer Success Manager at PathFactory, Tony and the panelists shared these key insights: ☑ Outcome-Aligned Expansion Strategies: Tony emphasized the importance of aligning expansion efforts with the value delivered to customers. This involves prescribing additional services or products at the point of sale that directly contribute to achieving desired outcomes. The focus is not just on making sales but ensuring that each sale contributes to tangible value for the customer. ☑ Cultural Alignment between Sales and Customer Success: Achieving alignment across Sales and Customer Success requires a top-down cultural change. Ensuring that both teams are aligned in their goals and strategies facilitates smoother handoffs and enhances the customer experience. ☑ Focus on Sustainable Growth and NDR Efficiency: The panelists highlighted the significance of prioritizing sustainable growth strategies and improving Net Dollar Retention efficiency. By implementing strategies that prioritize long-term customer value and retention, organizations can achieve sustainable growth and maximize revenue generation from existing customer bases. Keep your eyes peeled for ChurnZero's next RYG Meetup in your city!

🤭Friends don't let friends run 3-hour virtual Customer Advisory Boards (CAB) online. Imagine your ⌚😥 customer sitting through a 3-hour CAB. Focusing just on a 🖥️ virtual board meeting is brutal, but not only that, your customers may miss more than 50% of the essential questions or discussions you want to have with your board. (💡Pssst, make your virtual CAB a 3-part series.) 💡90-minute virtual CAB (Feel free to use this 90-minute CAB template! 👇) Do you want to dive deeper into the world of virtual CABs? More data case studies are in my recent LinkedIn CAB newsletter. https://lnkd.in/gXcQcQQF

According to HubSpot, 62% of customers would rather hand out parking tickets than repeat themselves multiple times to different team members. 😬 It takes just one poor customer service interaction to drive your customers away. So what are you supposed to do when you can't answer someone's question? Watch episode 43 of the SUPER AMAZING Show to find out! #customerservice #customerservicetips •Shep Hyken

A huge thank you to Customer Success Snack for the arranging Paris x Customer Success Snack last Friday at the Cegid offices in Paris. It was my first opportunity to connect with the Customer Success community in France since moving and it certainly did not disappoint. My top two takeaways from the round-table discussions I took part in were: 1) Talk about the Return on Outcomes (ROO) not Return on Investment (ROI) with your customer - change the conversation from focusing on €€€€s to focusing on the future goal(s) they want to achieve. 2) Share that Customer Success Plan with your customer don't keep it as an internal document - make it a regular part of your conversations with them to ensure you're aligned on where your partnership is headed. It was also a great opportunity to meet others working in the Customer Success space - shoutouts especially to Pippa Parker Sue Nabeth Moore Mick Weijers Sally Stoewe Sally Hamdan Sibylle Frisch Julia Lacolle Antoinet Van Dalen I'm looking forward to more regular trips to Paris to continue the conversations!