Neople’s Post

Happy Social Saturday! 🚀 It's my first time hosting🤩 I love this day of the week because I get to connect with amazing people like YOU! 💬 Share with me in the comments: What do you do? Let's make connections and grow our networks together! 💼 Let's make this Saturday count! 💪 I'm Olajumoke Ogunmola your go to virtual assistant and customer success specialist. You can count on me for personalized support tailored to your needs helping you; -Streamline communication and customer interactions - Drive customer satisfaction and loyalty - Boost productivity and focus on high-leverage activities. #SocialSaturday #Opentoconnect #Letsconnect #LinkedInConnection #Opentonewopportunities #Networking

I'll attend the Customer Success Festival in Amsterdam this Thursday and Friday! 🌟 Looking forward to immersing myself in insightful sessions, connecting with fellow customer success enthusiasts, learning from industry experts, and exploring the latest trends in customer success. If you're also attending, I'd love to connect! Drop me a message, or let's catch up at the event. See you there! #CustomerSuccessFestival #Networking #IndustryInsights #LearningAndGrowth 🚀🔍

Huge shoutout to Vivian Toledo Augusto for spearheading our AMA session last month, and answering all sorts of questions on how customer success and community managers collaborate. 🚀 If you haven't got the time to go through the Slack channel or missed it, we've compiled Amanda's expertise into this wrap-up! 👇 https://lnkd.in/gGb2RT_4 She offered valuable insights and practical advice for optimizing collaboration and maximizing impact on: 🛠️ Customer expectations vs organizational capabilities 🌱 Customer onboarding and adoption strategy 📈 Feedback and Insights And more! Next time though? Come join us and ask some questions of your own. 😉

  📆 𝐖𝐡𝐚𝐭 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐥𝐨𝐯𝐞 𝐭𝐨 𝐡𝐚𝐯𝐞 𝐡𝐚𝐝 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐥𝐚𝐬𝐭 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐩𝐫𝐨𝐣𝐞𝐜𝐭? When you run a strategic project, like mapping out customer journeys, establishing key messages or creating a customer loyalty programme, what things give you a head start? Maybe it's: 📃 an example finished report 💬 an experienced peer to talk to 🛠️ tools and prompts to help you frame the project or 🤝 analysis and collaboration tools    If you'd like resources like these to support your projects - plus LOTS of others like a whole library of tools and Q&As join us on 18 June at midday. 💼 𝙒𝙚'𝙡𝙡 𝙗𝙚 𝙨𝙝𝙤𝙬𝙞𝙣𝙜 𝙮𝙤𝙪 𝙧𝙤𝙪𝙣𝙙 𝙤𝙪𝙧 𝘾𝙈𝙊 𝙏𝙤𝙤𝙡𝙠𝙞𝙩 𝙖𝙣𝙙 𝙝𝙤𝙬 𝙞𝙩 𝙝𝙚𝙡𝙥𝙨 𝙮𝙤𝙪 𝙜𝙚𝙩 𝙢𝙤𝙧𝙚 𝙙𝙤𝙣𝙚 𝙖𝙣𝙙 𝙢𝙖𝙠𝙚 𝙢𝙤𝙧𝙚 𝙞𝙢𝙥𝙖𝙘𝙩. Link to register in the comments. 

Exciting news! I'm speaking at the Customer Success Festival in San Francisco next month. 🎉 On September 4 & 5, I'll be sharing insights on best practices for effective implementation and customer onboarding. My session will cover: 1- Streamlining the implementation process 2- Enhancing customer engagement during onboarding 3- Measuring onboarding success and ROI Whether you're attending in person or not, I'd love to hear your thoughts: 💡❓🤔 What onboarding challenges is your team facing? 💡❓🤔 Which aspect of implementation do you find most crucial? For those who can make it, let's connect at the event! Check out the full agenda and grab your tickets here: https://lnkd.in/eupWJ9ub Can't attend? No worries! Drop your questions or comments below, and I'll address them during my talk or in a follow-up post. Let's start the conversation now and keep it going in San Francisco! #CustomerSuccessFestival #SanFrancisco #CustomerOnboarding #Customerexperience #Customersuccess #Customersuccesscollective

Welcome back to Two-Tip Tuesday! I'm Julie Diekman, your customer experience expert, helping you keep your customers longer and make more profit. Today’s focus: Sales professionals—You’ve closed the deal, now what? Your efforts don’t stop there! Learn how to tie your work directly into customer success with two quick onboarding tips. 👇 Watch the video to get the full breakdown on: - How to partner with your onboarding team for seamless transitions. - Why onboarding is the perfect time to ask for referrals. And remember, don’t make this a last-minute task—your onboarding sets the stage for success!

🚀 Exciting News! Join me for a FREE masterclass on Customer Success Mastery in Slack! 🚀 I'm thrilled to announce that I'll be co-presenting with my friend and long-time client, Shahida Robertson, MBA, for a power-packed session: "Small Team, Big Impact: Customer Success Mastery in Slack" 📅 August 27, 3:00 – 4:00 PM ET Are you a solopreneur or part of a small team looking to punch above your weight in customer satisfaction? This session is for you! What you'll learn: ✅ Master the art of customer communication in Slack ✅ Transform Slack into your business command center ✅ Drive tangible business outcomes from strong connections ✅ Build scalable trust in your customer journey Shahida and I will break down our tried-and-tested strategies to help you rock your Q3 and Q4 goals. You'll walk away with actionable insights to immediately elevate your customer success game. Don't miss this opportunity to learn, grow, and connect! 🔗 Register now (spots are limited!): https://bit.ly/4fYa0F0 #CustomerSuccess #Slack #SmallBusiness #Entrepreneurship #CustomerExperience --- Are you facing any specific customer success challenges? Drop them in the comments, and we might address them during the session!

Day #02: Engaging & Expanding Customer Relationships - With Marcio Zago Atlassian I would like to thank e-Core for the opportunity to attend the talk with Marcio Zago from Atlassian, where essential strategies for effectively engaging and expanding customer relationships were discussed. 🔑 Key learnings: Empathy and Genuine Connection: Building a real relationship with customers goes beyond business transactions. It’s about understanding their pain points and working together to find solutions that add value. Continuous Value: Engagement is not a one-time event but a continuous process. How we nurture the relationship after the sale can be the key to loyalty and mutual growth. Constant Feedback: Listening to the customer is not just important—it’s crucial for improving the product/service and delivering a more personalized and relevant experience. The knowledge shared reinforced the importance of focusing on customer success and how small changes in interaction can create a positive impact on both the experience and results. #CustomerWeek #Engagement #CustomerRelationships #Atlassian #Growth #Loyalty #Networking

We ❤️ customer feedback! And we ❤️ receiving awards based entirely on customer reviews. The Best Of Awards celebrate the review categories that are most important to customers. * Best Feature Set * Best Value * Best Relationships Check out this ⭐ ⭐ ⭐ ⭐ ⭐ review a customer on TrustRadius! The best productivity software on the market! David McDermott - Director of IT, O'Reilly Hospitality Management (1001-5000 employees) We have been using ActivTrak for a few years now. Mainly we started using it during COVID as a way to make sure people working remotely were staying on task. Today we continue to use it a lot for our remote workforce that has grown in the last couple of years. It is the best tool I have used for monitoring and tracking productivity. We use it as a positive way to coach people who may not be producing as much as they should. See what other happy customers had to say about ActivTrak: https://bit.ly/3to4uYt

🚀 Improve Your Team’s Collaboration with Zendesk Side Conversations! 🚀 Juggling conversations across channels can slow down support and create chaos. Our latest blog shares best practices for using Zendesk Side Conversations to keep everyone aligned — right within your tickets. See how this feature can streamline teamwork and boost your support efficiency! https://lnkd.in/eqUDgsHk #CustomerSupport #Zendesk #SupportBestPractices #Teamwork