Neople’s Post

I'll attend the Customer Success Festival in Amsterdam this Thursday and Friday! 🌟 Looking forward to immersing myself in insightful sessions, connecting with fellow customer success enthusiasts, learning from industry experts, and exploring the latest trends in customer success. If you're also attending, I'd love to connect! Drop me a message, or let's catch up at the event. See you there! #CustomerSuccessFestival #Networking #IndustryInsights #LearningAndGrowth 🚀🔍

Zendesk isn’t a customer support tool. (but way too many people think it is) It’s a business solution tool in a customer support disguise. In the last few weeks alone, I’ve talked to companies and executives who are using Zendesk to: ➡️ Manage IT requests for huge enterprises ➡️ Enable employees to book meeting rooms and workspaces ➡️ Solve compliance headaches by creating reliable processes ➡️ Onboard and offboard team members from across the org With the right apps and some creativity, Zendesk can do so much more for your business.

Happy Social Saturday! 🚀 It's my first time hosting🤩 I love this day of the week because I get to connect with amazing people like YOU! 💬 Share with me in the comments: What do you do? Let's make connections and grow our networks together! 💼 Let's make this Saturday count! 💪 I'm Olajumoke Ogunmola your go to virtual assistant and customer success specialist. You can count on me for personalized support tailored to your needs helping you; -Streamline communication and customer interactions - Drive customer satisfaction and loyalty - Boost productivity and focus on high-leverage activities. #SocialSaturday #Opentoconnect #Letsconnect #LinkedInConnection #Opentonewopportunities #Networking

  📆 𝐖𝐡𝐚𝐭 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐥𝐨𝐯𝐞 𝐭𝐨 𝐡𝐚𝐯𝐞 𝐡𝐚𝐝 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐥𝐚𝐬𝐭 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐩𝐫𝐨𝐣𝐞𝐜𝐭? When you run a strategic project, like mapping out customer journeys, establishing key messages or creating a customer loyalty programme, what things give you a head start? Maybe it's: 📃 an example finished report 💬 an experienced peer to talk to 🛠️ tools and prompts to help you frame the project or 🤝 analysis and collaboration tools    If you'd like resources like these to support your projects - plus LOTS of others like a whole library of tools and Q&As join us on 18 June at midday. 💼 𝙒𝙚'𝙡𝙡 𝙗𝙚 𝙨𝙝𝙤𝙬𝙞𝙣𝙜 𝙮𝙤𝙪 𝙧𝙤𝙪𝙣𝙙 𝙤𝙪𝙧 𝘾𝙈𝙊 𝙏𝙤𝙤𝙡𝙠𝙞𝙩 𝙖𝙣𝙙 𝙝𝙤𝙬 𝙞𝙩 𝙝𝙚𝙡𝙥𝙨 𝙮𝙤𝙪 𝙜𝙚𝙩 𝙢𝙤𝙧𝙚 𝙙𝙤𝙣𝙚 𝙖𝙣𝙙 𝙢𝙖𝙠𝙚 𝙢𝙤𝙧𝙚 𝙞𝙢𝙥𝙖𝙘𝙩. Link to register in the comments. 

Customer meetings.....🗣️ Something that I think is the absolute backbone of how we operate. Getting out and talking through performance, improvements, data, and getting open and honest feedback are all vital to creating longterm partnerships with our customers. ✅ One of our recent customer meetings took place in our office, as opposed to the customers, and we hosted multiple regional managers from one business in our office. 🏢 The feedback was really good on the meeting, and it's somehting that we will be looking to do again with some more of our customers..... Or anyone who wants to come in for a chat and a brew! ☕ A really great day and allowed us to all work together to plan the way forward! 🛣️ #hybrid #HybridAS #customerexperience #customerfocused

Huge shoutout to Vivian Toledo Augusto for spearheading our AMA session last month, and answering all sorts of questions on how customer success and community managers collaborate. 🚀 If you haven't got the time to go through the Slack channel or missed it, we've compiled Amanda's expertise into this wrap-up! 👇 https://lnkd.in/gGb2RT_4 She offered valuable insights and practical advice for optimizing collaboration and maximizing impact on: 🛠️ Customer expectations vs organizational capabilities 🌱 Customer onboarding and adoption strategy 📈 Feedback and Insights And more! Next time though? Come join us and ask some questions of your own. 😉

Exciting news! I'm speaking at the Customer Success Festival in San Francisco next month. 🎉 On September 4 & 5, I'll be sharing insights on best practices for effective implementation and customer onboarding. My session will cover: 1- Streamlining the implementation process 2- Enhancing customer engagement during onboarding 3- Measuring onboarding success and ROI Whether you're attending in person or not, I'd love to hear your thoughts: 💡❓🤔 What onboarding challenges is your team facing? 💡❓🤔 Which aspect of implementation do you find most crucial? For those who can make it, let's connect at the event! Check out the full agenda and grab your tickets here: https://lnkd.in/eupWJ9ub Can't attend? No worries! Drop your questions or comments below, and I'll address them during my talk or in a follow-up post. Let's start the conversation now and keep it going in San Francisco! #CustomerSuccessFestival #SanFrancisco #CustomerOnboarding #Customerexperience #Customersuccess #Customersuccesscollective

🚀 Exciting News! Join me for a FREE masterclass on Customer Success Mastery in Slack! 🚀 I'm thrilled to announce that I'll be co-presenting with my friend and long-time client, Shahida Robertson, MBA, for a power-packed session: "Small Team, Big Impact: Customer Success Mastery in Slack" 📅 August 27, 3:00 – 4:00 PM ET Are you a solopreneur or part of a small team looking to punch above your weight in customer satisfaction? This session is for you! What you'll learn: ✅ Master the art of customer communication in Slack ✅ Transform Slack into your business command center ✅ Drive tangible business outcomes from strong connections ✅ Build scalable trust in your customer journey Shahida and I will break down our tried-and-tested strategies to help you rock your Q3 and Q4 goals. You'll walk away with actionable insights to immediately elevate your customer success game. Don't miss this opportunity to learn, grow, and connect! 🔗 Register now (spots are limited!): https://bit.ly/4fYa0F0 #CustomerSuccess #Slack #SmallBusiness #Entrepreneurship #CustomerExperience --- Are you facing any specific customer success challenges? Drop them in the comments, and we might address them during the session!

Welcome back to Two-Tip Tuesday! I'm Julie Diekman, your customer experience expert, helping you keep your customers longer and make more profit. Today’s focus: Sales professionals—You’ve closed the deal, now what? Your efforts don’t stop there! Learn how to tie your work directly into customer success with two quick onboarding tips. 👇 Watch the video to get the full breakdown on: - How to partner with your onboarding team for seamless transitions. - Why onboarding is the perfect time to ask for referrals. And remember, don’t make this a last-minute task—your onboarding sets the stage for success!

Not all customers are created equal, and the way you engage them shouldn't be either! Discover what are the approaches to customer onboarding and post-onboarding engagement and learn how they can optimize your customer success strategy. Want to take your customer engagement strategies to the next level and be a Customer Success Pro? Join our mentorship programs and learn from industry experts. Click the link below to register on our website or say hi 👋🏾 on our DM. customersuccessafrica.com