NET2GRID’s Post

🚀 Ready to supercharge your call center? Discover the powerful synergy between NET2GRID and POWERCONNECT.AI’s #GenAI-driven call center solution, powered by #AWS! 🌐✨ With seamless integration, agents gain instant access to detailed caller profiles, #utility bills, and #consumption insights—empowering them to deliver fast, accurate service that keeps customers happy and hits Customer Time Savings (CTS) goals. 🌟📊 Imagine cutting call times, achieving first-contact resolutions, and boosting satisfaction on both sides of the line. 🔥💡 Curious to see it in action? Schedule your demo today and experience the future of #energy-informed customer service! ⚡🤖 https://lnkd.in/eZ4ddnPc Bert Lutje Berenbroek Emily Fisher, MBA (she/her) Mirka Karra Antonios Chrysopoulos Dimitrios I. Doukas Nikolaos Virtsionis Amazon Web Services (AWS) #ai #customerexperience #agentexperience #agentforce Press Release: https://lnkd.in/e-trNqBc

Since its launch, AWS Connect has really transformed how businesses manage customer interactions. Initially a cloud-based contact center solution, it’s now a robust platform that enhances customer experience while boosting operational efficiency. One of the coolest things about AWS Connect is its pay-as-you-go licensing model. Unlike traditional systems that charge by the number of agents, AWS Connect lets companies pay only for what they use. This means significant cost savings—perfect for businesses with fluctuating call volumes. No more hefty fixed fees! Plus, the flexibility to add or remove agents as needed makes it easier to respond to changing customer demands. This adaptability can lead to happier customers since businesses can ensure they have the right resources during peak times without wasting money during quieter periods. AWS Connect also integrates seamlessly with other AWS services, allowing companies to tap into advanced features like machine learning and data analytics. One standout feature? Sentiment analysis! This tool can analyze customer interactions in real time and alert supervisors if a customer is getting frustrated. While it comes at a price, the ability to proactively address issues is incredibly valuable. AWS Connect has come a long way and is setting a new standard for contact center solutions. If you’re looking to optimize costs and elevate your customer service game, AWS Connect could be the way to go! #AWS #AWSConnect #CloudComputing #CustomerExperience #PayAsYouGo #Innovation #SentimentAnalysis #TechTrends

AWS Connect has come a long way and is setting a new standard for contact center solutions. If you’re looking to optimize costs and elevate your customer service game, AWS Connect could be the way to go! #AWS #AWSConnect #CloudComputing #CustomerExperience #PayAsYouGo #Innovation #SentimentAnalysis #TechTrends

You have been doing it one way with some degree of success, but what if there is a better way? Ready to stay ahead of the curve? Check out Kurt H.'s latest on the TTEC Digital blog about implementing the AWS-powered flywheel of conversational analytics and design! Discover best practices for revolutionizing your customer interactions: https://ttecd.co/3vtdVaR AWS Partners #CustomerExperience #AWS #ConversationalAnalytics

#GenAI innovation alert! 💥 We teamed up with Glia to address the challenge of real-time call analysis for customer support in financial institutions. Utilizing #AWS #GenAI capabilities, we've developed a fully integrated applet empowering operators to efficiently access and analyze call transcripts and sentiment data for enhanced customer support. Learn all about this innovative solution below! ⬇ #DataArt #cloud #financialservices 

Ready to stay ahead of the curve? Check out Kurt H.'s latest on the TTEC Digital blog about implementing the AWS-powered flywheel of conversational analytics and design! Discover best practices for revolutionizing your customer interactions: https://ttecd.co/3vtdVaR AWS Partners #CustomerExperience #AWS #ConversationalAnalytics #ttecdigital

**Cost-Effective & Scalable: Unlocking Success with AWS Connect**  🚀 AWS Connect is transforming how businesses interact with customers, ensuring growth and scalability with unmatched cost efficiency. Here's how it makes a difference:  1. Seamless Customer Experience: ↳ AI-powered tools for personalized, real-time customer support.   ↳ Reduce wait times and resolve issues faster, enhancing customer satisfaction.  2. Cost Efficiency: ↳ Pay-as-you-go pricing with no upfront costs.   ↳ Save up to 80% compared to traditional contact centers.  3. Scalability for Growth: ↳ Automatically scale to meet peak customer demands.   ↳ Designed to support businesses of all sizes, from startups to enterprises.  4. Integration-Ready: ↳ Connect effortlessly with existing CRM tools and third-party applications.   ↳ Streamline workflows for agents and managers alike.  5. Advanced Analytics:  ↳ Gain actionable insights into customer interactions with AI and machine learning.   ↳ Make data-driven decisions to continuously improve service delivery.  AWS Connect isn’t just a contact center; it’s a tool for empowering businesses to thrive in a competitive landscape.  📊 Ready to transform your customer experience? 💡 Share how AWS Connect has made a difference for you!  📥 Like this post? Follow me for more on innovative business solutions!  #CustomerExperience #AmazonConnect #ContactCenter #TeamEfficiency #AIInCustomerService #AWSConnect  #BusinessGrowth #CloudSolutions   #ScalableTechnology  

🚀 The Future of IT: Game-Changing Trends for 2024 and Beyond 🚀 As we navigate the ever-evolving tech landscape, here are the trends reshaping our industry: 1️⃣ Agile & DevOps: AI-powered automation accelerating delivery cycles 2️⃣ Cloud & SaaS: Edge computing and serverless architectures gaining traction 3️⃣ Security: Zero-trust models and AI-driven threat detection becoming the norm 4️⃣ Big Data: Real-time analytics and data mesh architectures on the rise 5️⃣ GenAI & ChatGPT: Revolutionizing coding, testing, and customer support 💡 Which trend do you think will have the biggest impact? Share your thoughts! 📊 Did you know? By 2025, 75% of enterprise-generated data will be created and processed outside traditional centralized data centers or clouds. (Source: Gartner) #FutureOfIT #TechTrends2024 #InnovationInTech

Choosing the right partner for your business’s communication needs can make all the difference. At SESTEK, we don’t just provide technology—we empower businesses with comprehensive, AI-driven solutions that set us apart in the market. 🔍 Comprehensive Feature Set Our solutions go beyond the basics. From 100% Automated Quality Management to advanced Sentiment Analysis, we offer a wide array of features designed to optimize every aspect of customer communication. Our tools, including AI Topic Generation, Real-Time Assist, and Agent Evaluation, are built to give you actionable insights that drive real impact. 💡 Clear Competitive Edge When comparing Sestek with industry giants like AWS, Verint, CallMiner, NICE, Genesys, and Calabrio, the difference is clear: • SESTEK vs. AWS: Sestek offers deeper Text Clustering and enhanced Multi-language Speech Recognition capabilities, ideal for global businesses. • SESTEK vs. Verint: Our AI-driven Analytics and Self Practice Module provide a more tailored approach to agent training and performance. • SESTEK vs. CallMiner: With stronger AI Topic Generation and Automated Quality Management, we provide a more holistic view of customer interactions. • SESTEK vs. NICE: Sestek’s versatility, with Coaching and Agent Evaluation options, ensures comprehensive support from training to live interactions. • SESTEK vs. Genesys: Our on-premise and SaaS flexibility, along with advanced Real-Time Assist, empowers businesses to adapt quickly. • SESTEK vs. Calabrio: We excel with Trend Analysis and Automatic Evaluations, ensuring consistent and reliable insights. 📊 Adaptable and Scalable Solutions Whether it’s through our SaaS offerings or on-premise options, our flexibility ensures we meet your unique requirements, helping you scale without losing quality. Our customizable dashboards and advanced reporting capabilities allow you to make data-driven decisions effortlessly. 🤝 Partnering for Success At SESTEK, we prioritize more than just technology—we prioritize people. Our goal is to foster long-term partnerships where your success is our success. By understanding your challenges, we provide solutions that don’t just work—they excel. Ready to see the SESTEK difference in action? Let’s redefine your customer communication together. Discover more at www.sestek.com/whysestek. #CustomerExperience #SESTEK #DigitalTransformation #CustomerSatisfaction #ContactCenter

Imagine this: A customer is on a support call, starting with a chatbot for troubleshooting. When the issue gets technical, the chatbot passes the context to a voice assistant. Meanwhile, a billing agent jumps in to handle a payment query—all without the customer repeating a word. This level of seamless coordination is now possible with the AWS Multi-Agent Orchestrator. 💡 What does it do? ✔️ Intelligent Query Routing – Dynamically assigns tasks to the right agent. ✔️ Context Management – Keeps history intact across agents for smooth transitions. ✔️ Multi-Agent Flexibility – Integrates diverse agents (chatbots, voice assistants, etc.) into a single cohesive system. ✔️ Universal Deployment – Operates across AWS Lambda, local servers, or the cloud. 🏆 Why it matters: Multi-agent systems powered by this framework deliver coherent, efficient, and scalable interactions—enhancing user experiences while reducing operational complexity. The future of AI collaboration starts here. Are you ready to build smarter, multi-agent AI systems? #MultiAgentAI #AWS #ConversationalAI #Innovation #AIFrameworks