📢 Elevating Customer Support to New Heights! In today’s competitive landscape, meeting customer expectations isn’t optional—it’s essential. For one global travel leader, the solution was empowering their agents with smarter tools to deliver exceptional service. Our latest case study reveals how Chat with Your Documents transformed their operations by: 🔹 Accelerating response times with centralised knowledge and easy access to information 🔹 Delivering consistent, brand-aligned experiences for every customer 🔹 Freeing agents to focus on complex inquiries while routine tasks were streamlined 🔗 Explore the full story here: https://lnkd.in/efjDH62V #DataDriven #casestudy #nexerinsight #chatwithyourdocuments #AI
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Dive into the Future of Customer Care! Explore the game-changing potential of AI voicebots! Elevate your customer service game with lightning-fast, personalised assistance and super-smooth processes. Say hello to cost savings and round the clock accessibility! Empower your team and reshape the future of customer care with our seamlessly integrated platform! #CustomerCare #AI #Innovation #FutureReady
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Senior Marketing Manager @ NICE Ltd | Webinar Specialist | Marketing strategies and Growth | Demand Generation | The "CX Pulse" Podcast
TODAY! 🎥 Are your agents tired of hearing customers repeat the same information across multiple calls or chat sessions? Because customers sure are. This ongoing frustration—where customers feel like they’re starting from scratch with every interaction—has created a major pain point in customer experience. But AI has the power to break this loop. On October 17, Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, and guest speaker Christina McAllister, Senior Analyst at Forrester, will dive into how to improve digital-first customer service using AI. Register now: https://bit.ly/4f3fNYN #CustomerExperience #ArtificialIntelligence
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Dive into the Future of Customer Care! Explore the game-changing potential of AI voicebots! Elevate your customer service game with lightning-fast, personalised assistance and super-smooth processes. Say hello to cost savings and round the clock accessibility! Empower your team and reshape the future of customer care with our seamlessly integrated platform! #CustomerCare #AI #Innovation #FutureReady
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AI for CX | Contact Center Transformation | Contact Center SaaS | Customer XM Optimization | WEM and WFM
HAPPENING TODAY! 🎥 Are your agents tired of hearing customers repeat the same information across multiple calls or chat sessions? Because customers sure are. This ongoing frustration—where customers feel like they’re starting from scratch with every interaction—has created a major pain point in customer experience. But AI has the power to break this loop. On October 17, Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, and guest speaker Christina McAllister, Senior Analyst at Forrester, will dive into how to improve digital-first customer service using AI. Register now: https://bit.ly/4f3fNYN #CustomerExperience #ArtificialIntelligence
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AI & Analytics | Digital CX | SaaS Product Marketing | Business Development | Professional Nerd | Product Marketer Extraordinaire | #ElevateAI
TODAY! 🎥 Are your agents tired of hearing customers repeat the same information across multiple calls or chat sessions? Because customers sure are. This ongoing frustration—where customers feel like they’re starting from scratch with every interaction—has created a major pain point in customer experience. But AI has the power to break this loop. On October 17, Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, and guest speaker Christina McAllister, Senior Analyst at Forrester, will dive into how to improve digital-first customer service using AI. Register now: https://bit.ly/4f3fNYN #CustomerExperience #ArtificialIntelligence
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In this blog by Technology Today, there's an important truth: while AI-powered customer service can boost efficiency, a single bad experience can drive consumers away. Striking the right balance between AI and human support is key to ensuring a positive customer journey. SymTrain addresses this balance by training agents with AI-driven simulations, ensuring they’re prepared to deliver top-notch service in every interaction. By blending AI with human expertise, we help companies provide efficient, accurate, and personalized customer support that builds trust and loyalty. https://hubs.ly/Q02QLvZx0 #SymTrain #AI #ContactCenter #Customers
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Lead Public Sector AE at NICE - helping with organisational and customer outcomes using Full Scale Automation for Customer Service, Contact Center as a Service, Knowledge driven AI, WEM and Analytics
HAPPENING THIS WEEK! 🎥 Are your agents tired of hearing customers repeat the same information across multiple calls or chat sessions? Because customers sure are. This ongoing frustration—where customers feel like they’re starting from scratch with every interaction—has created a major pain point in customer experience. But AI has the power to break this loop. On October 17, Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, and guest speaker Christina McAllister, Senior Analyst at Forrester, will dive into how to improve digital-first customer service using AI. Register now: https://bit.ly/4f3fNYN #CustomerExperience #ArtificialIntelligence
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HAPPENING THIS WEEK! 🎥 Are your agents tired of hearing customers repeat the same information across multiple calls or chat sessions? Because customers sure are. This ongoing frustration—where customers feel like they’re starting from scratch with every interaction—has created a major pain point in customer experience. But AI has the power to break this loop. On October 17, Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, and guest speaker Christina McAllister, Senior Analyst at Forrester, will dive into how to improve digital-first customer service using AI. Register now: https://bit.ly/4f3fNYN #CustomerExperience #ArtificialIntelligence
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HAPPENING THIS WEEK! 🎥 Are your agents tired of hearing customers repeat the same information across multiple calls or chat sessions? Because customers sure are. This ongoing frustration—where customers feel like they’re starting from scratch with every interaction—has created a major pain point in customer experience. But AI has the power to break this loop. On October 17, Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, and guest speaker Christina McAllister, Senior Analyst at Forrester, will dive into how to improve digital-first customer service using AI. Register now: https://bit.ly/4f3fNYN #CustomerExperience #ArtificialIntelligence
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HAPPENING THIS WEEK! 🎥 Are your agents tired of hearing customers repeat the same information across multiple calls or chat sessions? Because customers sure are. This ongoing frustration—where customers feel like they’re starting from scratch with every interaction—has created a major pain point in customer experience. But AI has the power to break this loop. On October 17, Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, and guest speaker Christina McAllister, Senior Analyst at Forrester, will dive into how to improve digital-first customer service using AI. Register now: https://bit.ly/4f3fNYN #CustomerExperience #ArtificialIntelligence
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