Next Olive Technologies’ Post

Booking.com vs Expedia: A Tale of Two Travel Booking Experiences 🛫 For the past five days, I went through a frustrating ordeal trying to book airline tickets on Booking.com. From constantly changing flight availabilities to payment rejections and price fluctuations, the experience was a nightmare. 😩 Despite multiple attempts and calls to customer service, the issues only compounded. Booking.com's dynamic pricing system seemed to be the root cause, with prices skyrocketing by £500 at one point due to my concurrent reservation requests. 🤯 Ultimately, I found success on Expedia Group's Expedia site, securing the desired itinerary AND at a lower price. The stark contrast in user experience between the two platforms was astounding, especially given Booking.com's reputation. 🤯 This experience underscores the vital importance of a seamless UX, even for large organizations. Poor customer experience can lead to lost business, damaged reputation, and countless headaches. 😖 Have you had similar frustrations with online booking platforms? Find my blog post in the comments below and please share your thoughts! 👇 #CustomerExperience #UX #OnlineBooking #TravelTech #BusinessStrategy #userexperience #booking #expedia #travel

Hi, Connections! I recently completed a product teardown for Airbnb as part of the NextLeap LIP challenge, focusing on designing wireframes for an AI-powered travel planning assistant. 🎉 This assistant aims to: ✨ Inspire potential customers with personalized travel ideas. ✨ Help plan travel itineraries faster. ✨ Simplify the booking journey. 🔍 Key Features: - Personalized recommendations based on user preferences. - Seamless integration into the Airbnb platform for easy discovery and usage. - Efficient, user-friendly interface to make travel planning a breeze. 📊 Metrics to Measure Success: - Booking Completion Rate - Engagement Rate - Time to Booking 👤 Target User Persona: Meet Emma Johnson, a 34-year-old marketing manager from NYC who values efficient travel planning, unique experiences, and personalized recommendations. 🔗 Check out my detailed slides to see how this feature can transform the travel planning experience on Airbnb! #ProductTeardown #UXDesign #AI #TravelPlanning #NextLeap #Airbnb #ProductManagement #UserExperience #TechInnovation #linkedin

𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐭𝐫𝐢𝐩𝐬 𝐬𝐡𝐨𝐮𝐥𝐝𝐧'𝐭 𝐛𝐞 𝐚 𝐡𝐚𝐬𝐬𝐥𝐞! 🌏 Check out my new deck showcasing ℎ𝑜𝑤 𝐺𝑒𝑛𝐴𝐼 𝑐𝑎𝑛 𝑟𝑒𝑣𝑜𝑙𝑢𝑡𝑖𝑜𝑛𝑖𝑧𝑒 𝑦𝑜𝑢𝑟 𝑡𝑟𝑎𝑣𝑒𝑙 𝑒𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒. Based on insights from my recent travel survey, I've designed features that will make your journeys smoother and more enjoyable. Mind you, there were 𝑛𝑜 𝑇𝑒𝑐ℎ𝑛𝑖𝑐𝑎𝑙 𝐿𝑖𝑚𝑖𝑡𝑎𝑡𝑖𝑜𝑛𝑠 for this one. The solutioning: ⭐ 𝐇𝐲𝐩𝐞𝐫-𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐈𝐭𝐢𝐧𝐞𝐫𝐚𝐫𝐲 𝐁𝐮𝐢𝐥𝐝𝐞𝐫 𝐰𝐢𝐭𝐡 𝐀𝐈-𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐮𝐫𝐚𝐭𝐢𝐨𝐧: Users answer questions about their travel preferences (interests, budget, travel style) and GenAI can use all this user data to curate a personalized & Customizable plan for travelers. ⭐ 𝐑𝐞𝐚𝐥-𝐭𝐢𝐦𝐞 𝐓𝐫𝐚𝐯𝐞𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐰𝐢𝐭𝐡 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐯𝐞 𝐂𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: Providing real-time support and proactive solutions throughout the trip fosters user satisfaction and builds brand loyalty. Features like in-destination activity booking and budget tracking encourage users to stay engaged with the platform throughout their trip. Introducing new UI design to integrate these for Cleartrip Do you prefer structured plans or spontaneous adventures? ✈ #Decks #Product #GenAI #Cleartrip #Travel

🚀 𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐧𝐞𝐰𝐬: 𝐃𝐄𝐑𝐓𝐎𝐔𝐑 𝐆𝐫𝐨𝐮𝐩 𝐰𝐢𝐧𝐬 𝐩𝐫𝐞𝐬𝐭𝐢𝐠𝐢𝐨𝐮𝐬 𝐑𝐞𝐝 𝐃𝐨𝐭 𝐀𝐰𝐚𝐫𝐝 𝐟𝐨𝐫 𝐭𝐫𝐚𝐯𝐞𝐥 𝐚𝐩𝐩 𝐝𝐞𝐬𝐢𝐠𝐧 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 🚀 We are thrilled to announce that DERTOUR Group's travel app has been honoured with a Red Dot Design Award in the 𝐵𝑟𝑎𝑛𝑑𝑠 & 𝐶𝑜𝑚𝑚𝑢𝑛𝑖𝑐𝑎𝑡𝑖𝑜𝑛 𝐷𝑒𝑠𝑖𝑔𝑛 category. This prestigious recognition celebrates our commitment to creating intuitive digital solutions that enhance the travel experience for our customers. 🎉 Joao Gonzaga, Chief Digital and Information Officer at DERTOUR Group, shares: "This recognition validates our user-first approach to digital product design. By putting our customers' needs at the centre of our design process, we've created a digital solution that not only looks great, but genuinely enhances the travel experience. This award is a testament to our commitment to excellence in digital product design and the value it brings to our customers." Our award-winning app was developed through a collaborative effort spanning multiple companies and countries, bringing together diverse expertise to create a seamless user experience. Matthias Lewin, who led the award-winning project, emphasizes the importance of collaboration: "What makes this app special is how it emerged from intense cooperation across borders and companies. Our focus was always clear – create something that makes travel truly easier and more enjoyable for our customers. Every design decision was made with their needs in mind, and this recognition validates our user-centred approach." Thank you to everyone involved in making this achievement possible. 🙏 As we look ahead, we remain motivated to innovate and set new standards in the travel industry, always keeping our customers' needs at the forefront! #RedDot2024 #UserExperience #DesignExcellence #Innovation #TravelApp #TravelExperience #TravelIndustry

Discover the art of crafting a SuperApp Engine that will take travel experiences to new heights of personalization. Join Simplnight as they explore the possibilities and create memories that will last a lifetime. 🗺️🔥 Read article here: https://ow.ly/1fNb50QMQkO #SuperAppEngine #TravelExperiences #Personalization #RevolutionizeTravel #Simplenight

Top Must-Have Features for Your Travel Booking System 🌐 User Experience Essentials 🌐 In the fast-paced world of travel, a seamless booking experience is non-negotiable, here’s how you can elevate customer satisfaction with key user experience features: User-Friendly Interface 🎨 An intuitive design with fewer clicks increases conversions and keeps users happy. Comprehensive Search Options 🔎 Enable filters by price, location, amenities, and dates to personalize the search experience. Mobile Compatibility📱 With the rise in mobile bookings, a responsive design is vital for reaching users on-the-go. By investing in these essentials, your booking system can transform casual browsers into loyal customers. #TravelTech #UserExperience #BookingSystem #CustomerSatisfaction #TravelIndustry #Turpal

As a travel enthusiast and backpacker, I’ve always sought to simplify and personalize travel planning. This semester, I've had the incredible opportunity to ideate a project that aims to do just that, in our Product and Process Design course. Our Mission: We noticed a gap in how travel is planned. There's plenty of tools for booking flights and hotels, but what about truly experiencing a destination? Our app aims to fill this void by customizing travel plans into an easy-to-navigate interface. Role and Impact: I led the storyboarding and prototyping phases, where we brought our ideas to life. This was crucial in shaping our app's design, ensuring it was both functional and intuitive. This process has not only sharpened my skills in design thinking but also deepened my understanding of user-centric product development. From leveraging platform strategies to exploring blue ocean opportunities, we’re not just learning—we’re applying. Looking Forward: The future is all about building and enhancing the app’s features and user interface. More than a class project, I am passionate about evolving this into a fully realized product, as the problem we are solving is close to my heart. Thanks to Professor Karthik Ramani for creating such an engaging and practical course that has truly broadened our horizons. #Travel #Innovation #UserExperience #DesignThinking #Product

Enhancing customer experience in the tourism business is vital for success. Here are some strategies to elevate your customer service and ensure unforgettable journeys: Personalized Services: Tailor travel packages to individual preferences. Use customer data to offer bespoke experiences, from customized itineraries to special amenities. Seamless Booking Process: Implement user-friendly, intuitive booking systems. Ensure your website and app are optimized for a smooth, hassle-free experience. Engage with Technology: Utilize AR/VR for virtual tours, AI chatbots for 24/7 assistance, and mobile apps to keep customers informed and engaged. Local Experiences: Collaborate with local guides and businesses to offer authentic, immersive experiences that connect tourists with the culture and community. Feedback Mechanism: Actively seek and act on customer feedback. Use surveys and reviews to continually improve your services. Exceptional Customer Service: Train your staff to be empathetic, responsive, and proactive. A warm, helpful interaction can turn a good trip into an amazing one. Examples: A travel agency uses customer data to send personalized travel recommendations and discounts on birthdays. A tour company offers a mobile app that provides real-time updates and AR guides for historic sites. #CustomerExperience #TourismExcellence #TravelInnovation #CustomerService #TravelTips #TourismBusiness #PersonalizedTravel #TechInTourism #LocalExperiences Ready to take your tourism business to the next level? Connect with me to start enhancing your customer experience!

LIP 4/5 🚀 Just wrapped up creating wireframes for a travel planning assistant on MakeMyTrip! Focused on improving the user journey by enhancing: Travel Inspiration Seamless Itinerary Planning Effortless Booking Process My design is all about helping travelers discover, plan, and book their next adventure with ease—no chatbot, just a smooth and intuitive experience! This is my 4th product challenge for NextLeap's LIP challenge. #Trip #Travel #TravelPlanning #NextLeap #NextLeapPMfellowship #learninpublic #ProductManagement #ProductTeardown #Referalprogram

I’ve always had a passion for traveling, but I never thought I’d find myself on the other side of it, working for a company like WillDom. Among other things, we’re focused on making travel easier and more enjoyable for everyone. we focus on solutions that help your business grow smoother and make the experience more enjoyable for everyone🎒✈️ It’s wild how much technology has changed the whole travel experience, from planning your trip to the last day of your vacation. A well-designed hotel booking app doesn’t just save you time—it can totally enhance the experience, from choosing your destination to checking in at the hotel. 💡 A few cool things I’ve picked up along the way: 1️⃣ User experience (UI/UX) is everything when it comes to finding what you need quickly and easily. 2️⃣ Real-time inventory management keeps you from dealing with nightmare situations like overbooked rooms. 3️⃣ Data analysis helps companies understand what we really want when booking and improves the overall experience. It’s pretty amazing how one simple idea can completely change the way we travel. What about you? Ever had any challenges when booking a hotel online? I’d love to hear your stories! 💬 I’ll drop the link to the article in the comments if you want to dive deeper into hotel booking app development. 👇🏼 #Travel #Tech #Innovation #Bookings #UIUX #DigitalTransformation