Next Matter’s Post

⭐ UPCOMING CX WEBINAR ⭐ Our LIVE webinar with our Chief Customer Officer, Jon Marc Patton, is just one week away! 💻 Jon Marc is a passionate CX leader with over 20 years of experience in cultivating and applying best practices in customer success. Join us on April 25th at 1:00 pm ET for "Let’s Talk Facts: 3 Keys to Exceptional Customer Experiences" and unlock the strategies driving lasting customer loyalty and profitability. This is one you won't want to miss! 🚀 📈 💻 ✅ Register Now: https://lnkd.in/gRdTKauA #CustomerService #CustomerExperience #CXStrategy #Webinar

Porsche: Already a legend on the road... But they wanted to be a legend with customer experience too. By putting customers first and using Qualtrics, they’ve mastered both. Porsche's rise to the top of the JD Power Customer Satisfaction Index is a testament to the power of putting customers first. By leveraging Qualtrics, Porsche has consistently delivered extraordinary experiences, solidifying their position as an industry leader. Watch the full story here: https://lnkd.in/geNPWB_x Learn more about why Qualtrics is trusted by over 18,000 brands and 75% of the Fortune 100: https://lnkd.in/gt88ke5q

For the automotive enthusiasts: After BMW, it's time to discover the Porsche experience - now powered by Qualtrics! #Porsche #AutomotiveExcellence #CustomerExperience #Qualtrics

In-branch experiences that can greatly impact CX are often missing from branks' voice of the customer programs. Watch this webinar to learn how to navigate the challenges of capturing timely, relevant customer feedback on-the-spot when your customers interact with you in person! https://bit.ly/3Sn2713

If you don't know what your customers want, you can't create a successful customer experience strategy. Get this infographic from SAS to learn more.

Throughout last month we hosted a series of webinars on customer centricity in collaboration with cxpartners. The webinars covered insights, design strategies, driving customer success, and the future of customer centricity. Watch them here: https://lnkd.in/ewTvjXma #CustomerCentricityMonth #CustomerCentricity

Session spotlight for the free, virtual Customer Support Summit, October 9. 🔦 'Using data to personalize the customer experience' with Kimberly Ayala, Director of Customer Success, North & South America at Akeneo 🧠 It's more important than ever to tailor your approach to customers based on their specific needs. 🤝 Using data to back up your message adds legitimacy, increases customer engagement, and builds your reputation as a trusted advisor.This session will talk about ways to use data to drive customer experiences that are personalized for maximum impact. Secure your free space: https://lnkd.in/ebz2yyXr

Session spotlight for the free, virtual Customer Support Summit, October 9. 🔦 'Using data to personalize the customer experience' with Kimberly Ayala, Director of Customer Success, North & South America at Akeneo. 🧠 It's more important than ever to tailor your approach to customers based on their specific needs. 🤝 Using data to back up your message adds legitimacy, increases customer engagement, and builds your reputation as a trusted advisor. This session will talk about ways to use data to drive customer experiences that are personalized for maximum impact. Secure your free space: https://lnkd.in/exUQRbyg

The 2024 customer service week theme was Above and Beyond and this reminds me of the crucial role that seamless processes and well-designed systems play in elevating the customer experience. Streamlined Processes: Behind every successful customer interaction is a set of finely tuned processes. By continuously improving our workflows, we ensure that every customer touchpoint is efficient, personalized, and hassle-free. Innovative Systems: With the right technology in place, we can anticipate customer needs, provide faster resolutions, and create more meaningful engagements. Our systems allow us to stay one step ahead, delivering solutions before our customers even ask for them. Data-Driven Insights: By leveraging data and customer feedback, we enhance our service delivery, ensuring that we not only meet expectations but go above and beyond them, creating memorable experiences. Going the extra mile for our customers isn't just an act—it's embedded in the very processes and systems that power our work. #AboveAndBeyond #CustomerExperience #ProcessImprovement #Innovation

With Rant & Rave's real-time customer feedback, your organisation has the ability to respond to problems faster than ever, drastically improving your CX. Watch the full customer webinar 🖥️https://ow.ly/JUvJ50SqUM9