Norths Leagues & Services Club’s Post

#ThrowbackThursday: Building My Foundation in Hospitality My journey in hospitality began as a receptionist at Best Western Plus Hotel. It was there that I learned the true essence of customer service—attention to detail, empathy, and creating memorable guest experiences. This role became the foundation of my career, shaping my understanding of the power of first impressions and the impact of genuine care. These principles continue to guide me in every endeavor. Every great journey has a starting point, and mine began at the front desk.

Extraordinary talent is hard to come by, but if you pay attention, you can spot it a mile away. Last week at Vacation Rental Management Association (VRMA), I was having a drink with some friends at the Four Seasons Hotels and Resorts lobby bar, and the bartender really stood out to me. I noticed how immaculately he did his job, engaging with customers, preparing drinks perfectly and just the way he held himself. He was a pro. And then the unthinkable happened. Across the bar, a man had a seizure and needed immediate medical attention. The bartender sprung into action without hesitation, taking over the situation with urgency, but still remaining totally calm. His lack of fear and intense professionalism is what stood out to me. While the patrons seemed unsure of what to do, the bartender seamlessly took charge and attended to this obvious emergency situation. That to me is an extraordinary employee. Someone who not only can do their “job,” but can also react to the unexpected and go above and beyond whenever the need arises. If I was hiring a bartender, I would have offered him a job on the spot! In hindsight, this incident just reminded me how rare and special talent can be found in the most unexpected places. And yep, the hospitality industry sure does employ some amazing people! We are a rare breed. #hospitality #emergency #talent #leadership #hiring

1. Top Roles in Hospitality • Roles to Consider: o Front Desk: Manages check-in, check-out, and guest queries. o Concierge: Provides recommendations and assists with guest requests. o General Manager: Oversees hotel operations and staff. Tip: Tailor your resume to highlight relevant experience in customer service. 2. Key Soft Skills in Hospitality • Must-Have Skills: o Communication: Essential for clear interactions with guests. o Adaptability: Ability to handle different types of situations. o Multitasking: Managing multiple guest requests at once. Tip: Emphasise these skills in interviews to demonstrate your suitability for guest-oriented roles.

Hey everyone! As someone who has worked in the hospitality industry for several years, I can confidently say that having industry knowledge is crucial for success in this field. Whether you're a hotel manager, a restaurant owner, or a front desk agent, understanding the ins and outs of the hospitality industry is key to providing exceptional service to your guests. From understanding the importance of customer service to staying updated on the latest trends and technologies, having a strong knowledge base in the hospitality industry can help you stand out from the competition. It allows you to anticipate and meet the needs of your guests, creating a memorable and positive experience for them. Moreover, having industry knowledge also helps you navigate through challenges and changes in the industry. With the rise of online booking platforms and the increasing demand for sustainable practices, staying informed and adaptable is crucial for staying ahead in the game. So whether you're just starting out in the hospitality industry or have been in it for years, never stop learning and expanding your knowledge. It will not only benefit your career but also enhance the overall guest experience. Cheers to all the hospitality professionals out there! Let's continue to elevate the industry together. #hospitalityindustry #knowledge #guestexperience

As duty manager part of my job handling guest complaints as regular SOP points for handling complaints successfully 1- collecting guest information type of his job title like Eng. Dr. Prof. Guest name supposed to be mentioned many times during conversation Purposes of stay and finally understand what guest complaining about Supposed to think about options might be offered as solution so close subject 2- meet guest invite him to have seat first offer something to drink and listen to him effectively Mention his name and type of membership if guest member in loyalty program 3-  during listening avoid interrupting his conversation 4-    take notes which necessary, showing care and concentration during guest talking Like (Aha, Hmm) 5-  submit an official apology, Emphasis, (face image being shy or sad for what happen) 6-  offer options or compassion suitable 7- again submit an apology and make sure guest satisfaction level being high 8-  end your guest meeting with stand and shake hands which good sign and care Please check results and guest response by email below #hospitality #Hilton #customerservice #HiltonAlexandriaKingsRanch #hotels #careerdevelopment  #guesthandling #handlingcomplain  #guestfeedback #stayscore #guestexperience

The Heartbeat of Hospitality 💓 As a Guest Relations Associate, I believe that hospitality is more than just a job—it's a passion. It's about going above and beyond to make every guest feel valued and appreciated, whether it's through a friendly smile, attentive service, or thoughtful gestures. #HospitalityPassion #GuestRelations #CustomerExperience #HospitalityIndustry

I just looked at my last 6 reservation scores which includes, Customer Service, House Keeping and the guests general reviews and the scores were: 10 Highest Score! 10 Highest Score! 10 Highest Score! 10 Highest Score! 10 Highest Score! 10 Highest Score! So far in the month I have received twenty seven: 10s and nine: 9s I love being apart of my guests experiences and memories! I really wish I could stay with Vacasa. Reservation scores are extremely important in the hospitality industry. They reflect the quality of customer service, housekeeping, and overall guest satisfaction. High scores, indicate exceptional service and can significantly impact a property's reputation and success. #Vacasa #ExcellantReviews #WhateverItTakes #OpentoWork

Hey everyone! As someone who has worked in the hospitality industry for several years, I can confidently say that having industry knowledge is crucial for success in this field. Whether you're a hotel manager, a restaurant owner, or a front desk agent, understanding the ins and outs of the hospitality industry is key to providing exceptional service to your guests. From understanding the importance of customer service to staying updated on the latest trends and technologies, having a strong knowledge base in the hospitality industry can help you stand out from the competition. It allows you to anticipate and meet the needs of your guests, creating a memorable and positive experience for them. Moreover, having industry knowledge also helps you navigate through challenges and changes in the industry. With the rise of online booking platforms and the increasing demand for sustainable practices, staying informed and adaptable is crucial for staying ahead in the game. So whether you're just starting out in the hospitality industry or have been in it for years, never stop learning and expanding your knowledge. It will not only benefit your career but also enhance the overall guest experience. Cheers to all the hospitality professionals out there! Let's continue to elevate the industry together. #hospitalityindustry #knowledge #guestexperience

Here are the key skills that make a great Hotel Room Attendant. 👉 Attention to detail: Ensuring that every room meets the highest standards of cleanliness and order. 👉 Customer service: Providing excellent service to guests to enhance their overall experience. 👉 Time management: Efficiently managing tasks within a limited timeframe. 👉 Physical stamina: Handling the physical demands of the job, including standing for long periods and lifting heavy items. 👉 Communication skills: Effectively communicating with both guests and team members to ensure smooth operations. What do you think? Are there any other skills you would add to this list? #Hospitality #CustomerService #HotelManagement