Natalie Walkley’s Post

I’ve been thinking about this lately, and while I may not have a big consulting background, hear me out. If Blinkit secures enough investment to start purchasing products directly from companies—and eventually offer similar discounts—they could potentially challenge DMart - Avenue Supermarts Ltd. Imagine a scenario where Blinkit capitalizes on convenience and cost, cutting into DMart - Avenue Supermarts Ltd's market share. Could they make more profit with the right strategy? Maybe it’s a wild thought, but the way the market is evolving, it’s not completely out of the question. What do you think? Could Blinkit disrupt D-mart in the long run? #BusinessThoughts #Ecommerce #RetailStrategy #MarketDisruption #FutureOfRetail

I'm fascinated by the world of three-party matchmaking. This innovative approach isn't just about making connections - it's about creating impactful partnerships where three distinct groups come together, each contributing their unique strengths to achieve greater success. 💪 For instance, consider how Instacart connects customers, grocery stores, and shoppers. Or think about DoorDash, which seamlessly links customers, restaurants, and delivery drivers. These platforms thrive by perfectly aligning the needs and capabilities of all parties involved. Isn’t that impressive? However, orchestrating these three-way matches can be quite the puzzle. 🧩 The challenge lies in balancing diverse goals and expectations. Each party has its own agenda and measuring success can vary significantly from one to the next. This is where the magic of optimization plays a crucial role. Utilizing advanced algorithms, we can sift through countless possibilities to identify the most effective combinations, ensuring that everyone’s needs are met and value is maximized. 📈 Optimization not only streamlines the matchmaking process but also sharpens our decision-making, setting all parties on a path towards shared success. Have you ever participated in a three-party partnership? Worked on a three-party matchmaking solver? If so, what were your key challenges and how did you tackle them? #BusinessStrategy #Optimization #Networking #Innovation #OperationsResearch #ComputerScience #ThoughtLeadership #Algorithms

It’s been 3 months since I joined Blinkit Central Operations team and working in the Longtail stores where we deliver everything from electronics to apparel in under 30 minutes has been an intense and rewarding ride. Every day is a new challenge—one that could make or break the customer experience. Imagine: You’re all set to make a delivery, and then—last-mile strike by riders. Or the store’s packed to the brim during a festival, and you’re racing against the clock to optimize storage.m Then there’s right manpower planning, making sure we have the right hands on deck when things get crazy. It’s chaos. But it’s the kind of chaos that teaches you how to stay cool under pressure and solve problems on the fly. Every day is a problem to solve, and every solution brings us closer to delivering the perfect experience to a customer. I’m still learning every day, and I’d love to hear your thoughts and experiences as we all navigate this fast-paced world of operations #QuickCommerce #OperationsManagement #Blinkit #CustomerExperience #ProblemSolvers #programmanagement

Over the past 3 months we have helped bring 60 brands to market 🚀 Why BOXCEY? No inventory = No Hassle Premium products Finance options Customisable customer store fronts Responsible sourcing Worried it is too late to onboard before #bfcm ? Fear not, we are still onboarding clients so drop us a message today if you want to bring your brand to life 💥 👉 Boxcey

How do you measure success in a competitive market? How can strategic partnerships help now more than ever? To explore these and other burning questions, our Chief Revenue Officer Matthew Vignieri will match perspectives and insights with Alyson Soderberg from Ulta Beauty on Criteo's Commerce Stage at Shoptalk. If you're in Vegas, don't miss this session! #Shoptalk2024

It's important to be prepared, know your priorities and act decisively. I'm here to help you streamline the process and provide professional guidance #melissaannesells #BuySmart #HouseHunting101

🏢 In 2004, Zappos made a decision that shocked the retail world 📞 They moved their HQ to Las Vegas & declared customer service their core business 🌟 The result? From $1.6M to $1B in sales by 2008, driven by one bold philosophy Here's how Zappos revolutionized customer experience: 1. Rewriting the Call Center Rules They eliminated call scripts and time limits. CSRs were empowered to stay on calls as long as needed - their longest? 10 hours and 43 minutes. This wasn't just a policy; it was a statement about valuing human connection over metrics. 2. The Famous "Happiness Delivered" Beyond selling shoes, Zappos delivered emotional experiences. Their CSRs were encouraged to send flowers to customers, help with personal emergencies, and even order pizza for customers from local restaurants when needed. 3. Culture as the Ultimate Service Strategy CEO Tony Hsieh built a culture where every employee, regardless of role, went through the same customer service training. Even better? They offered $2,000 to employees who wanted to quit after training - ensuring only the truly committed stayed. 4. The Unexpected Returns Policy Their 365-day return policy with free shipping both ways seemed crazy to competitors. But it built such trust that paradoxically, their most profitable customers were those who returned the most items. Why? Because they kept coming back. Want to take your customer service to the next level? I offer a free index-based assessment to enhance your customer experience and service strategy. Let's work together to elevate your business! #CustomerService #ZapposStyle #CultureFirst #CX

Today is my last day at my favorite workplace to date, Shopmonkey. When I got recruited to join an auto shop management software team, I never imagined the deep colleague connections and friendships I would build. 🐒 To say that the culture of this company is a great one, would still not be doing it justice. Yet, like many fulfilling things in life, this chapter of my career has drawn to a close. As a career-driven individual and empath, I've learned the importance of choosing a path aligned with my goals, even if it means moving on from a company I genuinely love. I am immensely grateful for the valuable lessons learned from Shopmonkey's outstanding leaders. To Stephen Nunez, Brooke Dinkin, Aileen Mae Aquino, Maya Shah-Ceccotti, Jake Anderson, Travis Bickham, Ashot Iskandarian, Tracy Schuster, Kai Ichikawa, Gallagher Wilson, Joe Schulz, Ivan Hernandez - I will miss you all like crazy. Thank you for the memories, and here's to staying in touch. Perhaps you can sneak me into SEMA this year 😉. To my team, there are no words I could write that would do our time together justice, so I'll just say this - control the controllables, know that I am always cheering you on even it's from afar, and keep kicking 🍑 over there. Sean Dunne Hiba Rashed Will Lovett Don Caratozzolo Joe Giunchigliani Ben Persinger David Mylott It's too depressing to say bye, so I'll just say see you later 👋 #Saas #softwareindustry #womenintech #careerpath #growthmindset

I can’t believe Shoptalk Fall is taking place just one month from now! Super excited to meet all of you in person. Leave a comment or send me a message if you're attending :) #retailtech #retailinnovation #retailevents #grocery #RetailMarketing #Ecommerce #SupplyChain #InStore #RetailEvent #EventMarketing #CommunityEngagement #RetailInnovations

🗞️ Big things are happening at Talk Shop! As you may have heard, Krystin Lee has joined the ownership group as Talk Shop's newest Partner! We're excited about Strategy Online's feature, discussing Krystin's pivotal role in strengthening our service capabilities and developing new offerings. You can read the full article here: https://bit.ly/3RnmDyN