Observe.AI’s Post

Discover how ServiceFirst CX partnered with Observe.AI to increase loan volume by $3.7M through more efficient customer interactions. Challenge: With its manual QA process of 30 to 45 mins, ServiceFirst CX could only conduct two performance evaluations per agent, per month hindering its ability to monitor customer interactions and negatively impacted customer experience, sales metrics, and the achievement of business goals. Solution: ServiceFirst CX worked with Observe.AI to transform its QA operations by implementing key features of the conversation intelligence platform, such as Auto QA, Manual QA, Coaching, and Reporting. 📊💡 🗞️ Read their success story here: https://lnkd.in/gkAEveb4

With speech analytics, quality testing and evaluation is scalable to almost 100% of all your interactions and transactions. Your data will move from mere indicative to a more reflective kind, and possibilities are almost endless.

Discover how Cox Automotive Inc. partnered with Observe.AI to streamline contact center operations, boosting efficiency and performance! Challenge: Rapid expansion led to varied QA processes across Cox Automotive Inc.'s contact centers, requiring the standardization of these processes to enhance efficiency and performance. Solution: Cox Automotive Inc. worked with Observe.AI to unify and streamline its contact centers' QA operations by implementing Auto QA. 📊💡 🗞️ Read their success story here: https://lnkd.in/gnNZTRu4

Join us as we dive into the essential role of quality assurance in enhancing customer experience. Discover strategies to align QA efforts with key metrics and foster a culture of continuous improvement. Tune in now! #KeepingITReal #QualityAssurance #CustomerExperience #QAStrategy #ContinuousImprovement

Budgeting for Quality Assurance (QA) is not just another expense. It’s a strategic investment that directly impacts your customer satisfaction and retention rates. At CelticQA Solutions, we believe that every dollar spent on QA brings value by ensuring product reliability, faster time to market, and improved user experiences. Companies that prioritize QA see not only fewer defects but also greater ROI and brand loyalty. If you're planning your 2025 budgets, don’t forget to include QA as a vital part of your strategy for growth and customer success. Let's discuss how we can help you achieve these goals! 🌐 Learn more: www.celticqa.com #QA #QualityAssurance #CustomerSatisfaction #Retention #CelticQA #BusinessGrowth #ROI

The days of manual quality assurance (QA) using small call samples may be behind us as #generativeAI proves its worth in improving quality in contact centers. In the latest McKinsey Operations blog, learn how #genAI can help your company save up to 50% on QA costs, improve agent efficiency by 25-30%, and boost customer satisfaction by 5-10% ➡️https://lnkd.in/gew5b44a #QualityAssurance #CustomerCare #ContactCenter

AI Powered Call Center Auto QA Analytics Solution Discover the definition, the differences between Manual and Auto QA, and the top 10 best practices of Call Center QA to ensure exceptional customer service in every interaction. This guide explores the essential role of QA in contact centers, focusing on how monitoring and evaluating customer interactions against set standards helps enhance service quality and improve customer satisfaction. If you want to learn more, make sure you read this blog and don’t forget to share your feedback with us. Read more here: https://lnkd.in/gQMrnVgf #customerservice #callcenter #customerexperience #customersatisfaction

Unearthing Hidden Value Quality Assurance Engineers help you discover the hidden value within your business. By improving product quality and processes, they drive customer satisfaction, reduce waste, and enhance your reputation. Learn how they unearth the gems of business success. #qa #qatester #testengineer #qualityassurance #qaservices #softwareengineer #freeconsultation #businessinvestment #services #problemsolving #boostbusiness #learning #retestdev #softwaretesting #webapps #mobileapps

By implementing a smart QA platform powered by cognitive QA, we provided a global consultancy robust testing strategies, and automation-led testing. This also reduced the total cost of quality assurance, drove continuous evolution by incorporating new technologies and improved customer satisfaction. Learn more here https://lnkd.in/dX8S825Y #ADMnext #QualityAssurance #QualityEngineering

By implementing a smart QA platform powered by cognitive QA, we provided a global consultancy robust testing strategies, and automation-led testing. This also reduced the total cost of quality assurance, drove continuous evolution by incorporating new technologies and improved customer satisfaction. Learn more here https://lnkd.in/eDPdCSUV #ADMnext #QualityAssurance #QualityEngineering