Onepilot’s Post

Black Friday and Cyber Monday are prime opportunities for growth, but they come with their challenges—like keeping customers engaged without overwhelming them. In our latest webinar with Bryce from Instant, Olivia shared a game-changing approach to managing high send rates during the holiday rush. It’s a simple yet powerful strategy that could transform the way you connect with your customers. Catch the full conversation and learn how to drive customer loyalty while staying top-of-mind this holiday season. 👉 Watch the replay here: https://lnkd.in/gpSVJWjR #GrowthGurus #BFCM #CustomerExperience #HolidayMarketing #EcommerceSuccess

🎃 Don't boo your customers - set the right time for review invites 🎃  Cyber Week brings record orders! The risk: long delivery times and empty stock. But don't lose sight of your review management during this time. If you send your review invites before delivery, customers often respond with frustration, leaving negative reviews – or none at all. The real horror: your rating score takes a hit. 👻  Get as many great reviews as possible by making sure that your reviews are sent at the right time — ideally, only after your customers have actually received their orders. This way, you collect honest, positive feedback and actively protect your rating. 🛡️  Use this peak season to get more and better reviews, build trust and boost customer satisfaction. A thoughtful review management strategy can be the key to your success!  Find out more: https://hubs.ly/Q02W7g9p0 #CyberWeek #CustomerFeedback #ECommerce #CustomerSatisfaction 

Is customer service the missing ingredient in your BFCM prep? 🤔 You’re planning your promotions, stocking up on inventory, and refining your marketing. But have you considered how crucial customer service is in your strategy? Introducing the ✨2024 Holiday Customer Service Blueprint✨—your essential guide to mastering Black Friday and Cyber Monday. Access the full ebook in the PDF below and ensure your customer service is ready to turn holiday shoppers into loyal customers. #HolidayShopping #BlackFriday #CyberMonday #CustomerExperience #HolidaySales

It's Monday, but we’re not here for the blues—we're here to help you prep for the most awaited Cyber Monday and Black Friday! And no, we’re not here to alarm you, but time is ticking—it’s not too late to start preparing for the holiday rush today! ⏳ Swipe through to see how you can leverage Flits Loyalty & Rewards to amp up your sales this season. Get ready to boost your customer engagement and sales this holiday season with Flits! 🙌✨ #BFCM #CyberMonday #LoyaltyAndRewards #FlitsApp #CustomerEngagement #Ecommerce

📢 Black Friday & Cyber Monday Tip: Personalization is key! With real-time clienteling, your team can offer tailored recommendations based on customer preferences, turning a hectic shopping experience into a memorable one. Are your associates ready to deliver personalized service? Read our blog to know more: https://loom.ly/Z-F4GAs #Clienteling #BlackFriday #CustomerExperience

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze? BFCM is a huge retail event, but are retailers missing a bigger opportunity? If you want to know how you can make BFCM more than just a quick sales boost and turn it into lasting customer loyalty, take a read of our latest blog. Learn about the hidden costs of customer acquisition, how contact centres feel the strain when BRCM goes wrong, and all the ways to make BFCM work in the long haul. 👉 Check it out here: https://bit.ly/3YRVxTs #BlackFriday #CyberMonday #Cirrus #ContactCentre

Boost customer loyalty this Cyber Monday! 🎉  Keep them coming back with tailored SMS recommendations that make shopping easier and more personal. Show customers you know exactly what they need—straight to their inbox! 📲💼 🌐Book Demo Now: https://lnkd.in/dMiD3myM 🌐Free Trial: https://lnkd.in/d7wZQ4aY #blackfridaysale #blackfriday #blackfridaydeals #holidayseason #textmessaging #smsmarketing #freeregistration #textmarketing #smsmarketingtool #textdrip #michigan #holidaymarketing

Are you wondering how to keep customers engaged after Black Friday Cyber Monday? A loyalty program is your answer. Hear from Gabby Noakes, Ecommerce Manager at Dixxon, as she discusses how her team communicates with customers about their loyalty program points and tier status with authentic email communications. Discover all of the customer marketing strategies you need to implement before Black Friday Cyber Monday in this one and only BFCM guide (trust us, you don’t need to read any other guide). Read here: https://lnkd.in/diVPxpuA #CustomerEngagment #LoyaltyPrograms #BFCMPrep #CustomerMarketing

Did you know that acquiring a new customer can cost five times more than keeping an existing one. With Black Friday and Cyber Monday just around the corner, many businesses focus on attracting new customers with big discounts. But in the latest Cirrus Connects blog, we highlight how focusing on customer retention during these busy periods can really pay off. It’s a must-read for anyone looking to make BFCM work for them long-term. https://bit.ly/3YRVxTs

Manually handling returns? This equals time consuming and a major missed opportunity for revenue retention and upsell. Black Friday Cyber Monday volumes SCREAMS automation. Brands out there who are using forms or customer service emails, you gotta flock to Swap for this before its too late 😨 #TheEcommerceOS #EcommerceEvolved #Q4Goals #GlobalSales #EcommerceSuccess #HolidaySeason #BusinessDevelopment #BlackFridayCyberMonday #Returns