Oneview Healthcare’s Post

Did you know that Automating Patient Engagement leads to higher HCAHPS scores and more Hospital Revenue? Reduce your FTE load and increase HCAHPS scores with automation. Read our white paper to learn more! https://hubs.ly/Q02wKMgt0 #hcahps #cahps #mips #healthcare #healthequity

The Art of Patient Communication: Building Strong Relationships in Healthcare  Strengthen your doctor-patient relationship with these proven strategies. #PatientCommunication #Healthcare #DoctorLife #NurseLife #Communication  https://lnkd.in/dn-pC-MZ

Patient satisfaction surveys provide key insights but often fall short due to poor design and ignored results. By leveraging data from medical software and EHRs, healthcare facilities can identify actionable improvements. Prioritise critical feedback and integrate survey data with digital records for meaningful enhancements in patient care. https://lnkd.in/eGnu-6tp #Healthcare #PatientExperience #QualityImprovement #DigitalHealth

 The Art of Patient Communication: Building Strong Relationships in Healthcare  Strengthen your doctor-patient relationship with these proven strategies. #PatientCommunication #Healthcare #DoctorLife #NurseLife #Communication  https://lnkd.in/dn-pC-MZ

The Art of Patient Communication: Building Strong Relationships in Healthcare  Strengthen your doctor-patient relationship with these proven strategies. #PatientCommunication #Healthcare #DoctorLife #NurseLife #Communication  https://lnkd.in/dn-pC-MZ

🌟 Maximize Your Practice’s Potential with KGiS Appointment Scheduling Services! 🌟 Is managing patient appointments overwhelming? Say goodbye to no-shows, long waits, and overbooked schedules that can frustrate patients and disrupt care. KGiS is here to help with our AI-enabled Appointment Scheduling Services—designed to optimize your workflow and elevate patient satisfaction. We are not just an answering service. KGiS offers seamless appointment management that truly puts your patients first! We listen to patients with empathy, understand their needs, and schedule with care. ✨ Key Benefits: Seamless Scheduling: Convenient, patient-friendly options for booking. Reduced Staff Workload: Free up your team for more impactful patient care. Enhanced Patient Satisfaction: Timely reminders reduce no-shows and build loyalty. Bilingual Support (English & Spanish): Clear communication for all patients. Imagine a healthcare journey where every appointment runs smoothly, patient needs are prioritized, and your staff can focus on delivering exceptional care. With KGiS, that’s the future of your practice. 📈 Ready to improve efficiency, increase profitability, and improve patient experience? Learn more @ https://lnkd.in/gcCg8UMS or contact us at info@kgis.co. #healthcareappointments #appointmentscheduling #patientcare #healthcareefficiency #healthinnovation #KGiS

The Crucial Need for Efficient Communication in Healthcare: A Call for Improvement at Kenyatta University Research and Referral Hospital In the modern world, where technology facilitates instant communication, it’s disheartening to see how some crucial services still struggle with the basics. My recent experiences with Kenyatta University Research and Referral Hospital have highlighted an area in dire need of improvement—client communication, particularly in booking appointments and follow-ups. The hospital's customer care team is undoubtedly friendly and willing to assist. However, there seems to be a significant disconnect when it comes to transferring calls to specific departments. On multiple occasions, I have been transferred only to be met with silence—no one picks up. This is not just an isolated incident; it appears to be a systemic issue that affects many. The essence of booking appointments, especially in a healthcare setting, cannot be overstated. Patients are asked to make their own bookings, which is a practical approach in theory. But when those calls go unanswered, it forces us to go back to the reception, repeating the process and causing unnecessary delays. This not only wastes time but also heightens the anxiety of patients who are already dealing with health concerns. The situation becomes even more concerning when lab tests indicate the need for a follow-up, and patients are referred to book a clinicappointment, only to find that the earliest available slot is months away, sometimes as far as December. This raises the question—why are patients urged to book appointments if the system is not responsive enough to accommodate them in a timely manner? Access to healthcare is not just about being able to see a doctor; it’s about being able to do so when it’s most needed. Efficient communication channels are critical in this regard. It is imperative for Kenyatta University Research and Referral Hospital to reassess its communication processes and ensure that departments are adequately staffed and trained to handle patient inquiries promptly. In the long run, this not only improves the patient experience but also enhances the hospital's reputation as a reliable healthcare provider. I urge the management to addressthese issues urgently, as they directly impact the quality of care patients receive. Sad state. You can do better.#KUTRRH.

Looking through the NHS Change website at the digital/tech related suggestions & it's clear that the public really just want the basics fixed. The most common suggestions are: 1. Centralised record  2. Online appointment booking  3. Digital communication These are old ideas inc. in the National Programme for IT, Paperless Care 2020, & the NHS long-term plan.  The fact that people are still asking for these basics 25+yrs after they were first suggested is why I'm always banging the 'fix the foundations before AI' drum. That we still haven't got these basics also highlights the fact that digital transformation of the healthcare service is *phenomenally complex* (not just complicated) & policy continually & repeatedly underestimates this complexity to its detriment resulting in failure. We cannot simply 'buy something off the shelf' and insist everyone uses it. And this isn't a problem that will be fixed with better software alone. The barriers to e.g., centralising the record are also social, economic, ethical, and regulatory. The starting point should be mapping all these issues and strategically identifying the requirements to making these things work - and thinking through how long it would take to transition from the old way of working to the new way of working.  THEN we should think about leapfrogging.  It's not necessarily that people want an e.g., centralised record (with the associated privacy, control, and single source of failure issues) - what they want is for all the information needed to manage their care at a particular point in time to be accessible by the right person. At the same time, ppl don't always want all their health info to be available to all members of the health service all the time. Some info is irrelevant & sensitive in some contexts. If we think about the problem this way, rather than relying on old solutions, we'll realise that we have the tech to come up with more sophisticated solutions. It's also about sequencing. We can't do everything all at once. Appointment booking is currently complex because the range of services offered is vast and there is no such thing as a 'standard GP appointment' at least not in the sense that you can book a standard hairdressing appointment. Consequently there are multiple appointment types & there's a need for a human in the loop to match the service required with the right appointment type. BUT if we 'solve' the info exchange problem first, then the comms mechanism second, it should be possible to reduce this complexity and make online appointment booking more feasible if it's done last in the chain. Essentially, I'm saying we can get this right, & give ppl what they want but we must: - Not get stuck on old solutions just because we've got old problems  - Take a 'demand' and 'supply' approach rather than identify 'supply' and find demand - Build incrementally & sequentially 

Discover how medical virtual assistants are revolutionizing healthcare practices by enhancing operational efficiency, patient care, and cost management. This comprehensive guide explores the significant benefits of integrating virtual assistants, supported by compelling statistics and insights tailored for healthcare providers. Learn how these advanced tools can streamline your administrative tasks, improve patient satisfaction, and enable scalable growth for your practice. Embrace the future of healthcare with Angel City VA and elevate your service delivery to new heights. Read the full blog here: https://lnkd.in/gj8rh9_S