Osprey Approach Legal Software UK’s Post

Name: Osprey Approach Legal Software UK on LinkedIn: #legaltech #lawfirm #buildbetterhabits #smelawfirm #strategicpriorites…
Uploaded: 2024-03-08T16:00:12.989Z
Duration: 53 s
Channel: Osprey Approach Legal Software UK

Osprey Approach Legal Software UK

616 followers

9mo

How can law firms enhance the experience for their clients? We were joined by Rupert Collin-White, the Co-CEO of Legal Practice Management (LPM) who highlighted the importance of benchmarking your service against other sectors. “The reality is that people want either something that’s as good as their own experiences, or if those are bad, something a lot better.” Discover our expert’s other tips for improving your client experience: https://lnkd.in/e5KQ35ZC #legaltech #lawfirm #BuildBetterHabits #SMElawfirm #strategicpriorites #softwareROI

Transcript

And what advice would you give to enhancing the client service? Most people have experienced a drop off in service quality in lots of areas, right? So there's a lot of low hanging fruit. I think that you could be really good compared to other people, but you do need to be benchmarking, you know, legal services against not just what you think quality of service should be, but what other experienced people have. So when you ask clients, you know, what do they experience, perhaps ask them, can you name a really good customer experience you've had? Can you do that not from us, but from? From anything that you've done, the reality is that people want either something that's as good as their own experiences or if those are bad, something a lot better. So law firms need to meet their clients and their workforces where those clients find their expectations best met. That's my take away. So go and find where the customers have their expectations best met and go What does that look like?

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