Edge’s Post

Tip of the Day: Manual Workforce Management If you work out staff work loads by hand or using a spreadsheet, make sure you always build in some contingency for sickness, training, etc. so that you don’t find yourself running short of agents and missing those service levels. https://lnkd.in/gqQHQbq Get tips like this every day - The Global Association for Contact Center & CX Best Practices https://lnkd.in/gmez8Fhi for FREE membership today!

Free on Thursday in Edinburgh? You can hear several other more talented people (plus me) talking about A.I. in ecommerce and how to make it work for you! It'll cost you nothing and free you from the shackles of your desk for a few hours during the working day - what's not to like!? #ecommerce #ecommercemarketing #edinburgh #edinburghbusiness

Accelerated digital transformation ties employee output to digital experiences! This insightful article explores mastering business software for productivity. Product analytics tools revolutionize the digital employee experience and enhance efficiency.

Accelerated digital transformation ties employee output to digital experiences! This insightful article explores mastering business software for productivity. Product analytics tools revolutionize the digital employee experience and enhance efficiency.

Accelerated digital transformation ties employee output to digital experiences! This insightful article explores mastering business software for productivity. Product analytics tools revolutionize the digital employee experience and enhance efficiency.

Accelerated digital transformation ties employee output to digital experiences! This insightful article explores mastering business software for productivity. Product analytics tools revolutionize the digital employee experience and enhance efficiency.

When deploying GenAI, one fact remains germane: you must have a "goal" in mind. Here are a few business outcomes achieved by companies as a result of GenAI deployment: 🎁Increased productivity. 🎁Improved customer satisfaction. 🎁Increased employee engagement. 🎁Increased efficiency. 🎁Increased sales and revenue. 🎁Speed. Take a look at how companies are benefiting from GenAI: https://lnkd.in/gSKGqQR6

Hello, my fellow professionals, Today, I'm sharing a hot topic and challenge within the world of mid-market and enterprise growth. If your company has ever struggled with manual data entry or siloed software slowing fulfillment or the customer experience, then this three-part series is for you. Today's post breaks down what we call the "Swivel Chair Process". Tomorrow, I will share the primary struggles that companies fight with when data doesn't communicate. On Monday, I will share a solution video about how a digital agency can help with planning and connecting to allow for automation and accelerated growth. Stay tuned!

Accelerated digital transformation ties employee output to digital experiences. This insightful article explores mastering business software for productivity. Product analytics tools revolutionize the digital employee experience and enhance efficiency.

Accelerated digital transformation ties employee output to digital experiences! This insightful article explores mastering business software for productivity. Product analytics tools revolutionize the digital employee experience and enhance efficiency.