Overton Hotel & Conference Center’s Post

In the ever-evolving landscape of the hotel and banquets industry, the key to unparalleled success might just lie in an aspect often overlooked: The Art of Building Exceptional Client Relationships. 🌟 Creating a memorable experience for clients goes beyond the exquisite decor or gourmet cuisine offered at your venue. It's about cultivating a connection that transforms a one-time booking into a lifelong partnership. In today’s market, where competition is fierce and options are plentiful, what truly sets apart successful venues from the rest is not just their ability to host events but to create lasting impressions.

#Hospitality Delivering Hospitality at Its Best Today, a guest approached our front desk with a simple question: “Do you have a room available?” As we began chatting, he shared his disappointing experience at another hotel—he described it as unclean, unpleasant-smelling, and, most importantly, unwelcoming. Feeling disheartened, he decided to explore other options and came to us. Seizing the opportunity to make a difference, we took him on a tour of our hotel, showcasing our spaces, especially the rooms. Seeing the cleanliness, comfort, and genuine hospitality, he felt at ease and chose to stay with us. In the hospitality industry, we may not always know what goes wrong at other properties, but one thing is certain: we must always be on top of our game. Every interaction is a chance to create a positive impression, to turn a moment of doubt into one of trust. Hospitality isn’t just about providing a room; it’s about making people feel welcome, valued, and cared for. That’s what we strive for every single day. #Hospitality #CustomerExperience #Leadership #ExcellenceInService

Going the extra mile for guests never gets old! What's one recent change you've implemented to truly WOW your guests? Let's hear your stories! #RelianceHospitality #guestexperience #hospitalitymanagement #hospitalityindustry #hotelmanagement #hotelier

Brand Insights in the Luxury Hospitality Sector I enjoyed sharing some insights on brands we've created at the Buell Hospitality Business Partner group yesterday. There are a lot of people in this group with highly relevant skills and experience to support the hospitality sector. #hospitality #brand #brainpower #businessgrowth

If you have 200K to invest in Hospitality Education, go for it. Howevet it may not all be just so rosy as one may be led to believe. Hospitality Schools, less or more prestigious, should provide you with the skills and tools to be ready to get into the ''real world'' of the working environment of a hotel or hospitality enterprise. Watch this space for my upcoming #ThenoBSHospitalitypodcast in the making........

Read our latest blog to learn how tents are transforming hospitality venues into dynamic spaces for events and dining! 🎪 Our latest post explores the versatility of tents as valuable assets in expanding restaurants, hotels, and resorts, providing additional event spaces and dining areas to meet the growing demands of guests and patrons. Whether your client is looking to host outdoor weddings, corporate gatherings, or simply provide al fresco dining options, tents offer practical solutions that enhance the guest experience and elevate your venue's offerings. Ready to maximize your outdoor spaces? Dive into our blog to learn more! https://lnkd.in/eZ6apu_9 #HospitalityTents #VenueExpansion #TentRentersSupply

Usually what happens in Vegas, stays in Vegas! But, if you are planning a trip to the fabulous Las Vegas, you should know if some of the offered upgrades are worth the cost. From early hotel check-in to special seating at restaurants, upgrade costs vary and might not be worth it. Before upgrading, make sure it is worth the cost and if it will make a big impact on what you're doing!

Say hello 👋 to Elisa Mattioli, Floor Manager at Nobu London restaurant, and our exceptional #FaceOfTheWeek! Thus far, Elisa has had a vibrant career in the industry, kicking off her wonderful journey in the World of Nobu in 2015! Throughout the years, Elisa has worked at NOBU BERKELEY STREET LIMITED and Nobu Hotel London Portman Square , leading to her current role as Floor Manager at the original Nobu London, in Old Park Lane. Speaking on her love for the industry, Elisa explains, “People & Energy. I would definitely describe myself as a ’people person’, and I believe that the hospitality is the industry where the personal touch cannot be missed. On the other side, I like the adrenaline of a fast-paced shift - the challenges and the unexpected situations that you have to deal with, always ensuring that the shows keeps running at its best, it’s such an energetic feeling!” The future looks bright for Elisa, as she shares her short and long-term goals, “Becoming a General Manager is a main goal in my career, I would really love to have the opportunity to run a venue. “Looking at a much longer ambition, I would love to keep growing in the industry at a corporate level and really have the opportunity to add my touch into the company growth with involvement in the training side of the job, always remaining a main support to the team.” Delving into what, in her opinion, makes an exceptional hospitality professional, Elisa shares, “A combination of flexibility to adapt and understanding of the different situations are, in my opinion, two of the most important skills required to be an exceptional hospitality professional. “I consider hospitality, the people industry and I find it essential to be able to understand different people needs – whether they are guests or member of the team.” To conclude, Elisa offers some words of advice to fellow hospitality professionals, “Over the past years the scene of the hospitality industry has definitely been subjected to many changes that have inevitably had an impact in the guest experience. “Alongside this, despite the new trends, never forget the importance of the experience: guests are coming to us for something special – we want to impress them but also communicate with them: seek for feedbacks, ask questions and find out where there is room for improvements.” Also adding, “Remember, your passion and dedication are your greatest assets. Never stop driving the boundaries of excellence, and you will undoubtedly achieve great success in this wonderful industry.”

One of the most valuable panels at this year's BLLA - Boutique Lifestyle Lodging Association Boutique Ownership Conference was titled “The Advantages of Owning a Small Hotel, where Kimberly Walker, Creative Director of Nomada Hotel Group, Moody Nashawaty, Founder of Yara Hotel Palm Springs, and Alex Kirkwood, Founder & CEO of Kirkwood Collection, blew us away with five unforgettable tips for opening and operating a boutique hotel. Tip #1 Wait a year before choosing a third-party operator. You’ll know what questions to ask because you lived it. Tip #2 The B is more important than the F with a boutique property. Tip #3 But if you opt into the F and the B, make it a destination. Tip #4 With a small room count, get creative on alternative revenue streams. Retail, F&B, Experiences. Identify what you have at your location and figure out how to monetize it and what your guests will come back for. Tip #5 People with F&B experience make for the best hires when you need a jack-of-all-trades, wear-all-the-hats, small-but-scrappy team. They’re no stranger to thinking on their toes, customer service, or pitching in to clean toilets. #hospitality #independent #boutique