Pakistan Health Parliament’s Post

Transcript

Very good evening, ladies and gentlemen. I hope you're all having a wonderful evening and very excited for today's webcast as I am for today's session. My name is Janya Rushwood. Those of you do not know me, My name is Tanya Rashid that the Chief Secretary for Youth, Mental Health and Social Health at Pakistan Health Parliament. And I'll be your host for today's session. Well, today I would definitely welcome you all for today's session where we shine a spotlight on crucial yet very often overlooked aspect of healthcare that would be emotional intelligence. As we navigate to the integrated landscape of Pakistan's healthcare system, it becomes increasingly evident that the ability to understand and manage emotions effectively holds profound significance, right. So join us today as we explore the white role of emotional intelligence and enhancing patient care, fostering empathetic relationships and ultimately transforming the healthcare experiences in Pakistan. But yes, even before that I would really, really think that it's it's a significantly important to be sensitized on some of the most prevalent. Misconceptions regarding emotional intelligence. You know, living in a collectivistic culture in Pakistan, we do have certain misconceptions about it and that will be motional. Intelligence is all about being emotional, which you know, people believe that emotional intelligence is something you're born with and cannot be developed. Which by the way, research has proven otherwise, that it has shown that EQ can be learned, improved through self-awareness, intentionality and practice. The other would be motional intelligence means always being positive. Emotion intelligence is solely for personal relationships. Highly emotional intelligence means being overly agreeable. And emotional intelligence is a feminine trait, you know, and so much more, you know. So there have been quite a few, you know, researches that actually envelope what we would be talking about today. That would be the excess and the significance of the same. You know, one of the researchers here in Pakistan have suggested that medical educators in Pakistan should look for, you know. Ways to incorporate building blocks of emotional intelligence in our curriculum that will be emotional intelligence instrument can be used as an adjunct to admission process to measure desirable personal attributes in future physicians which can be further nurtured during medical trainings. But before starting a conversation, I would really, really welcome Mr. Perwez Rasheed our you know, he does not need or require any sort of introduction. You know he's a cofounder and director of Data Brain Solutions. He's the CEO. Henline Consulting Private Limited is an advertising advisor, STP we to President, CPSP, he's the Vice President there. John Chief Facilitator, CP Department of Medical Education is a corporate trainer and life coach and so much more. So I would really, you know at this stage is all yours, Sir, please introduce yourself again to our audience and maybe we can have a conversation then. Thank you, Ronnie, and thank you very much for much detail introduction and I really appreciate the Parks and Health Parliament for inviting me today to talk about this, one of the very, very important aspect of emotional intelligence. You have talked much about it and I'm sure that in next about for 30 minutes or 40 minutes we were talking a lot about this subject. Well, to begin with a little introduction about myself, I started my journey in the medical profession. Way back in 2000 when I joined a College of Physician Surgeon Pakistan as the Medical Educationist and Director, Medical Education and we started working on different aspects of medical education development programs, we started conducting Communication Skill workshop way back in 1979. Basically The Who introduced certain workshops in Pakistan and one of the workshop in Pakistan that was introduced to College of Physician Surgeon was. Communication skills. So I started conducting those workshops way back in 2000 and till 2019 I conducted numerous workshops all over Pakistan and even outside Pakistan and communication skills. So that is my journey with interacting with the medical profession. And during this process this period I also got into inventing few very important things of residency program systems and the structured. Legal education systems, so we we invented many things during this course of time. So today I'll be talking about the emotional intelligence and as you just mentioned that this is basically one of the very important aspect of healthcare professional because we we know that the Pakistan has got a very like a tough situation and and healthcare services like we got a very limited budget and low access to. The health facilities and then we got a a lot many challenges that we we see that the medical professional are actually facing they're they're these challenges are actually. Problematic for them to provide the best services. So we'll be talking about these topics at how the emotional intelligence which can help healthcare professional and the patient to strengthen the the doctor patient relationship. So with this we will be talking and I'll be welcoming any questions that you have. Please we start with the questions and we'll move on. Sure, Sir, that was a really, really detailed introduction. And of course you don't need you know someone to introduce yourself. Your name and your vision is itself an introduction of your own. But yes, of course. I do think really think that it should not be an interview kind of question answer session. It would be an A conversation that we would be having with our healthcare professionals and any any of our audience members have actually talked about your experience in healthcare sector right. So I would really want to know what are the most common emotional intelligence challenges faced by doctors and healthcare workers in Pakistan as per what you have actually comprehended. Well, there are a number of challenges. One of the biggest challenge is the you can say the crowded healthcare setups. The number of patients that the doctor is seeing every day, the kind of emergencies they are crowded with the people with the emergency is and then Opt's are so filled with the people. So one of the biggest challenge of a healthcare professional is the the number of patients that they see in a in in a given time. So because of the the the crowd and the number of patient. They have a a problem of not being able to interact the way a healthcare profession should be interacting with the patient. Like you just imagine that if a doctor has to see say about 40 to 50 patient in about 3-4 hours OD or maybe 5 hours OD, it's 5056 equations. So you can well imagine that what kind of emotional trauma and stress that he or she would be during that process and then the kind of the. The pressure and the demand and every page, the Doctor Who's seeing a patient is not actually seeing one patient at one time. He is encountering one patient and maybe two or three attendants at the same time. When the attendants are also demanding so many things. So they're one of the biggest problem is the is the workload on a doctor. That's number one thing. Secondly in our healthcare setup. There there's hardly any education on emotional intelligence, on how to control a self, emotions and how to like, manage the patient and how to communicate effectively, for example, if we say that they need to. Empathize the patient. They don't have time to empathize the patient and at times they they they feel that it is if they start interacting more with the patient, they will not be able to settle the load of the patient that they have at that moment. So there are a number of challenges. Another very important challenge that the healthcare people are actually suffering is the is the overall stress because. Uh, in our country, uh, the pay structure is not very healthy. The environment and the the where they are actually working and sitting are not very hygienically good and controlled. Buildings or you can say Oprah's or whatever it is. So people are having a lot of mental and physical and even financial stress on them. So because of these stresses they they they have a problem of not being able to give a maybe they do their best to provide the best services, but still because of these stresses and because of the limitations, because of these situations, people are having emotional leakage. When I say leakage means sometimes they they burnout and they get exhausted because of the long calls in the long sitting and because of that burnout they they tend to express their feeling sometimes which is not needed which needs to be controlled by a doctor. So these are the some some challenges that we see and and another very important thing that they have to see is. Our society has got a lot a lot many myths and taboos. So patient are actually having another problem that they they come to a doctor on a on a time when actually the subject as a disease carrier has is Jada comma. Didn't military officer Marisco? Uh, what you can do is. Tomorrow, but our problem you have, yeah if people come to the doctor when the disease to have a circuit or above. Government to Hamari is there another very, very important problem is the people have got our population got a low IQ. And uh, because of the low IQ, they they believe that, uh, they go to quack or they go to any other facility wherever they they think is affordable. And they come to the doctor at the very last moment. And when they come to the doctor, they just believe that it is a Doctor Who is to take the decision. And because of these situations, I believe that we, we have our healthcare setup has got a lot, a lot, many challenges, a lot, many challenges. That's actually very true Sir. Thank you so much for sharing your thoughts. It's quite clear that addressing these EQ challenges it's very, very crucial and you know for enhancing patient care in Pakistan, it's culture, cultural factors in Pakistan that influences the way you know healthcare professionals actually interact with patients. And you know very, very fascinating perspective of yours. You know understanding the impact of cultural factors in Healthcare is is much essential for fostering cultural sensitive care. Now we we would actually. Launched with like in Pakistan.