PARKROYAL COLLECTION Pickering, Singapore’s Post

Transcript

The So they trusted Global Hospitality group means to me personally, it is decreed that embodies us all to ensure that. All our service excellence are rendered accordingly to me. It's working together as one united team, serving our guests, trying to deliver A and creating a memorable experience. Our vision actually for me means that we value guest experience and then reliability and also. Provide a welcoming experience to all the guests. So it emphasizes on the importance of trust, meaning that the guest can rely on the group for any consistency regardless of which hotel or properties they choose to stay in. Do you even realize what? And you associate the funding, they couldn't do so. Tell your. Did you do? You got to. Find you. I feel special. The meeting memorable experience for gas associates and communities. The effective, simple and innovative. It's embodying honesty and trustworthiness in everything we do, even when no one is watching. Being transparent with our mistakes and making efforts to address them, whether to guess or our peers alike. We do good food for the guests and also ensuring the quality of the food that we serve is up to standards so that the guests will recommend. This to their friends and family. It means being true to myself and others through honesty and ethical behavior. Example when the guests accidentally overpaid or leave behind their valuable items and immediately report to my manager and ensure the guest is simple. Yes, I entered the room. If I saw the valuable item, I must report to the supervisor. So the guests would trust me has a housekeeper. For me, respect aligns with the principle. What goes around comes around. When we treat our colleagues and guests with respect, kindness and fairness, we likely to be to receive the same in return. It's a give and take relationship. By treating all my team members with respect, we create a positive cycle where they respect and support us back. What comes from the heart goes to the heart. We value diversity in the team and it is important for us to be able to respect. Each other at all times. It will be good to have this massive free kind of environment. I also believe that if we wanted to praise people it should be in public and if we wanted to provide constructive feedback it should be in private. Call baby I'll respect means that we treat everyone with dignity and consideration, regardless of who they are be our guests, colleagues or contractors. Where we have a complete guess. We communicate openly with each other to ensure that we are able to close the gap we even before the guests leave at the end of the day. So in fact, we have come together and actually respect each other differences to make sure that the guests. A complete gas turns into a compliment gas. At the end of the day, it's valuing another person's work and acknowledging them as individuals. We treat each other with kindness and show a consideration for our needs, our preferences, and especially our boundaries. So the team was actually means to me is, uh, we work with one another, sharing our knowledges. We actually support our every team members and also our associate in the hotel. Then we actually share all news idea to help one another to actually build a collaborative discuss important to us, especially from the operation team. So we always give fully support to our team members to make sure all the event is running smoothly. So. You want to ensure all the setup is nice to the guest so make sure to impress to our guests. Also make our guests so happy. Business we to provide the high quality services sometime it could be the pressure to the employee, but however, when you having a supportive team members and supportive managers, you don't feel like stressful environment and as well as that you feel confident to do the things. And also we are typically encourage each other entirely each other for my for me this. Collaborate between my colleague to do some work with us and to achieve the goal with. Different skill and knowledge, so we share the thing together so we can achieve the goal. So example, when we do some new project or renovation project, I will discuss with my team how to complete the project within the timeline. Janeshia Jiang Chen hair to major bummer. Thank you. For my rooster, that Kingdom. Harder for you. Don't know the utility Teamwork means working together as a team to achieve more and also to deliver memorable experiences to our guests. The banquet kitchen I will have to work closely with the sales team, banquet service and also other teacher departments so that we can communicate well and also organize our work well so that we can create memorable experiences for our guests. My duty manager handle a situation where the guests lost a toy which the child was very sad. However, he he went beyond to ask the room attendant to show a toy a corgi toy which to be replaced. Himself, he wanted guests to remember us when they come here for sign inspections, so for that we did a skit in the room for them to create a lasting impressions and a memory that they can bring back with them when they go back. Creativity means embracing innovation and imagination. As as an FBI posters, I personalize my greetings to guess. For me the result is having your team to come together to achieve a specific target, combining our individual strengths to ensure the well-being of our guests are being well taken care of at each touchpoint. For me results before two things, accountability and of course profitability. So when we talk about these two things right, of course my team as to even myself, we have often have to meet the revenue target that's given to us. All of us have a budget to meet. And lastly, not only that we also take, we also make a big importance and emphasize for celebrating milestone. And achievement, whether they meet the numbers of all we learn valuable lessons along the way. Alright for me focus on the achieving specific goals and delivering optimal outcome. For example, for front office, we actually set a quarterly target for upselling and we achieve before their year end. A clear vision give us a sense of purpose, what we want and what our goal. This also will give us a direction to go and growth with property or hotel in future. Foster good relationship between each and everyone was sad is becomes a guide in everyone that everything will be better whenever we approach. That it creates the foundation of the organization over suspects. If you don't have it, you cannot be established. The ethical service and persistency for the services. That is very important. If we don't have a clear visions, we cannot make the clear decision. Values are more important for us when it comes to working, so we have to positive and environment for all my all my guests in my service department. So whenever they need help. So we were there to collaborate each other and how to serve better for them in the future. So we will be much better for them to make comfortable our friendly friends stuff with our clear vision, the trusted global hospitality group we are able to. Focus our efforts and motivates us to move forward to 1 shared goal and ensuring that the steps that we take will bring us closer to a success. I like the brand, the vision and the whole values, especially the people that they work with. Especially with my service meets family, I feel valued. I feel respected by my boss, my peers and my colleagues. That is why I am still here for 10 years now. So proud I have a senior leaders that have guided me along all my career with me for almost about 20 years. I really joined to 8 years now as a Philippine Bellman. I engaged with a lot of guests, learn about their cultures and also here in pH. I feel like even though it's a long way from home, I feel like it's a family. That's how the share. I will let you know. They know that they all look, really. Town of going in kind of losing you. And your compassion. What time Italy to our sense of pain in Europe. Twitter pin to control you the Manchu. Jagoan cupin 8. See, it's one thing I you just and her choice. What I like most well is the empowerment given to us by the bosses to ensure that we are the trusted global hospitality brand.