Pasquale Romano Jr.’s Post

Here is some real talk! As a hospitality company, it's not just about providing a service; it's about creating memorable experiences, showing genuine care, and going above and beyond to make our guests feel truly welcome and valued. I was at a company this week that wouldn't bring extra towels to the guest! Although it's inconvenient for you, as a manager, you are providing a hospitality service! Do better!! #HospitalityRedefined #GuestExperienceMatters #WeValueYourFeedback

Yours: hospitality consultant (management&cullinary) Dear all help me spread the word of my profession within the hospitality and travel&tourism sector, to the potential clients, collaborators, and students Get to know my work: I offer a personalised service to my clients(hotel, events&restaurants), individuals and in-coming professionals. I provide a service evaluation, facilitations and consultation based on the market, staffing and the training needs Hospitality service is an industry that focuses on providing services to guests and travelers. It includes various sectors such as hotels, restaurants, resorts, cruise ships, event planning, and more. The objective of hospitality service is to ensure guest satisfaction by offering accommodations, food and beverage services, entertainment, and others. Overall, the hospitality service industry is built around ensuring guests have a positive and enjoyable experience, whether they are staying at a hotel, eating at a restaurant, attending an event, or using other related services. #coaching #consulting #hospitality #hospitalityexcellence #hospitalitycareers #clientfocused #catering

We are heading toward the weekend, and usually it will be a busy period for most hotels and restaurants workers. So, what can you do for yourself and your entity to make a small tiny progress both personally and professionally? Let's play this game: Set for yourself any target or any KPI and go intentionally this weekend to achieve it. It could be: Serving customers faster, Following up with more in house guests and ask them about their stay. Focus on being a better team player. Assist my teammates in their tasks. Go beyond my tasks and do more for the hotel/restaurant. Choose anything and work to achieve. By the end of the weekend, evaluate yourself, and repeat it whenever you want. that's how you will keep adding value to your career, your company, and your colleagues. Have a Great Weekend #hospitality #foodandbeverage #hospitalitymanagement #hospitalitycoaching #hospitalitymentoring #hospitalitytraining #peopledevelopment #hotels #restaurants

Love this guy! Scott Turner right there with you. Hoteliers making bold choices for their restaurant concepts only strengthens the eco system in which it resides. You can be a hotel with a destination restaurant, it’s time to change the old narrative, it’s a limiting belief which is restricting profitability and creating a profit centre rather than a p&l drain. Yes, it means more labour overhead and certainly marketing and associated costs but with that comes increased spend, increased covers, importantly increased occupancy (if you get it really right!) and ADR when you have a point of difference in your market space.

Three reasons why hotel F&B isn't profitable. ➡️ It's seen as a service function to the rooms. ➡️ The concept is too 'safe' and predictable. ➡️ Process kills innovation and agility It's time to change that And I am on a mission to help hoteliers Look at F&B differently Because after 15 years in hotels And 9 in independent restaurants I have seen that by acting like independents You can make your F&B team 🚀🚀🚀 Who's with me? 🙋🏼♂️ #innovation #success #future #hospitality #hotels

This quote is trending on Linkedin. It takes me back to my last post about our job as Hospitality Managers. Our job is to facilitate the process between staff and guests, between guests and the hospitality products, and between staff and company culture and strategy. #hospitality #mamagement

As a hospitality professional, embracing the power of a positive mindset allows you to create exceptional experiences for your guests and colleagues. Here are affirmations to keep you inspired and driven: 1. I am dedicated to exceeding guest expectations with every interaction. 2. I bring warmth and enthusiasm to my work, making every moment memorable. 3. I am committed to continuous learning and growth in my hospitality career. 4. I foster a supportive and collaborative environment for my team. 5. I am resilient and adaptable, turning challenges into opportunities. A positive mindset in the hospitality industry is crucial. It allows you to approach each day with optimism, transforming routine tasks into opportunities to delight guests. This attitude not only enhances guest satisfaction but also boosts team morale, creating a workplace where everyone thrives. By staying focused on solutions rather than problems, you can navigate the dynamic nature of the hospitality industry with grace and confidence. Your positive outlook inspires others, fostering an environment of excellence and innovation. Embracing positivity empowers you to build lasting relationships, drive success, and continually elevate the standards of service in our industry. Together, we can make every experience extraordinary. Have a Blessed and Fruitful Week LinkedIn Family. #hospitality #customerexperience #guestservice #hospitalityindustry #hospitalitymanagement #hotels #restaurant #leisure

Too many hotel F&B outlets are underperforming These are some of the common reasons; 1/ Your outlets are created in silo 2/ Concepts are designed too early 3/ Your story isn't clear 4/ You don't personalise communication 5/ Ineffective training 6/ Little innovation 7/ You think in-house guests are more important than external ones 8/ You don't have an F&B marketeer How many of these are on your list? Because it's not too late to change. The question is... When are you going to start? Agree with me? ♻️ Repost & Share Like what you see, hit the 🔔 in my profile #innovation #success #hospitality #hotels

"Creating Memorable Guest Experiences: It's All in the Details"✨ In hospitality, the magic truly lies in the small details. Paying attention to these can transform an ordinary stay into a positively memorable experience for guests. Ritz-Carlton is a prime example well known for its tailored customer service, where personalization is at the forefront. Employees are taught to remember the names and preferences of guests. For example, if a guest identifies a special event during the check-in process, the hotel might pleasantly surprise them with a personalized message or a free dessert, enhancing their stay and making it memorable. Disney Parks meticulously crafts every aspect of the guest experience, from cleanliness to themed decorations. The My Disney Experience app monitors preferences and provides customized plans based on personal interests. Disney enhances the magic of every visit by carefully designing every detail, ensuring lasting memories for guests. These companies demonstrate how paying attention to minor details can turn an ordinary visit into a memorable experience. Which specific details made your travels memorable? Feel free to share your experiences in the comments section. 😊 #HOTL752 #Hospitalitymanagement #customerservice #RitzCarlton #DisneyParks #HospitalityExcellence #SaraHarrel

Working in hospitality is often underrated, but it’s one of the most rewarding and dynamic sectors to be in. It’s more than just serving guests—it’s about creating unforgettable experiences, managing diverse teams, and responding to challenges with creativity and agility. Behind every successful hotel, restaurant, or resort, there’s a dedicated team making magic happen behind the scenes. The hospitality industry teaches you valuable skills—problem-solving, communication, leadership, and attention to detail—that are transferable to many other fields. So why is it still underrated? The hard work that goes into ensuring a seamless guest experience often goes unnoticed. But for those who truly understand the impact of hospitality, the value is undeniable. Let’s give credit where it’s due and recognize the passion and commitment that make this industry thrive! #Hospitality #CareerGrowth #UnderratedIndustries #ProfessionalDevelopment