Today's customers are a new breed, and businesses have to evolve with them or die.
Back in '08, setting up payment processing for our customers meant giving them a POS terminal and calling it a day.
It was a simpler time. Keeping customers happy was easier.
Fast forward 15 years, and today's customers are practically experts.
They come prepared, ask the right questions, and consider all their options before closing a deal.
In our experience, today’s customers:
✔️ are proactive in understanding payment systems and chargebacks.
✔️ know about business risk categories, and payment technologies.
✔️ are online, and demand solutions tailored to their needs.
Customers are no longer satisfied with a quick pitch or a one-size-fits-all deal.
They're discerning, and they expect more bang for their buck.
So what did we do? We stepped up our game.
✔️ We dig into their operations and offer tailored payment strategies
✔️ We add to their knowledge, and provide customized support
✔️ We're proactive in solving potential problems
Low rates alone won't win customers anymore.
It's about understanding, enhancing, and surpassing their expectations.
Yes, it's more work for us to keep up, but it's making our business better.
Today's customers are smarter, and that's fantastic news for us all. #CustomerExperience
#BusinessInnovation #PaymentSolutions #PaymentProcessing
Digital Product Manager
2wLet's go for the best merchant experience David Zamora ✨