This year, we've been listening, learning and making changes to deliver better services for our residents. We’ve set up a new complaints panel to improve our services, invested in new technology so residents can access our services online, and we’re investing £1m a day to improve and maintain homes. Our latest Resident Review report is out. Read more about what progress has been made and what’s next. ⬇️ https://lnkd.in/d5EhESAx
Kim Teasdale
1w
We're still waiting for our entrance doors to be replaced/fixed. Going on nearly 5 years. Oh and your 'new' complaints processes are even worse than the last. Instead of ticking boxes, follow up and talk to each other! People want action, not words.
Assistant Manager at Post office
1wSo we’ve gone from having some form of contact and some movement to now, me being ignored 🤣🤣🤣🤣 Your ceo has ran and hid from me on social media, acting as if his company is all happy go lucky, while your tenants are left to pick up the pieces. Would nice if you could get Collette to return my calls. As all of this is going to make a solicitors day… Headline PEABODY HOUSING IGNORING THEIR TENANTS… left in unsafe conditions… 👏🏽👏🏽👏🏽👏🏽 peabody you have out done your self this time round