Peak Support’s Post

What if your customer support squad could do more than just put out fires? Forget just solving problems and answering questions—think of your customer support as your business’s secret weapon. Customer experience (CX) is now the game-changer that drives serious revenue. Happy customers who get top-notch support are way more likely to come back and bring their friends. Here's the real kicker: A proactive support team can skyrocket your revenue in areas like retention, expansion, upgrades, and referrals. Your support crew, with their daily customer interactions, can totally rock at upselling and cross-selling if they’re equipped with the right tools and insights. Tools like Zendesk and Intercom, with their seamless integrations, make it a breeze. Imagine this: For eCommerce, your agents get instant access to recent purchases and shipping details. For SaaS, they quickly see product usage stats. And with add-ons like Mixpanel or Heap Analytics, your team can get the 411 on user behavior, from page views to location. Ready to turn your support team into a revenue-generating machine? Let's do this! Follow the link in the comments section.

Every town in America has its own unique spin on the Fourth of July celebrations, and we're here for it! From the marshmallow fights in Ocean Beach, San Diego, to the epic hotdog eating contest in Coney Island, NYC. 🌭🔥 Don't sleep on Hannibal, Missouri's fence painting contest, or the lobster races in Bar Harbor, Maine.🦞🎨 And let's be real, no Fourth of July is complete without a mind-blowing fireworks show lighting up the night sky. 🎆 Happy Fourth of July from all of us at Peak Support! #FourthofJuly #IndependenceDay

We're excited to share this fantastic feedback from one of our valued clients! 🌟 Thanks to the exceptional dedication and skill of our customer support officer, they successfully retained a previously concerned customer. This is the kind of impact we strive for every day at Peak Support. #CustomerSuccess #ClientFeedback #ExcellenceInService #BPO

We understand the urgency – quick responses are crucial. Imagine a customer browsing your website, ready to make a purchase, but they have a few questions. They expect answers right away. That's where live chat shines. Explore our new e-book to uncover how live chat not only meets but exceeds these expectations, ensuring seamless customer experiences every time. ⚡️ Instant Responses: No more waiting – solve issues in minutes. 💖 Boost Loyalty: 50%+ of customers stick around for live chat support. 🤖 AI Efficiency: Automate and still keep it personal. 🗣️ Real Conversations: Ditch the email delays and chat naturally. 💰 More Sales: Live chat can bump up your revenue by 6%. Don’t miss out – grab our e-book now and transform your customer support! Link in the comments section. #CustomerSupport #LiveChat #GenZBusiness #EbookDownload

Building an effective player support team is no easy task, especially in the dynamic gaming industry. With 26% of customers abandoning a company after one bad experience, and 92% leaving after three, your player support experience is crucial to your company's reputation and success. Discover how to recruit player support agents who delight customers and drive positive buzz for your brand. Learn essential skills, unique industry challenges, and effective hiring strategies in our latest blog post. Read the full article and get all the tips, link in the comments section. #CustomerSupport #GamingIndustry #Recruitment #PlayerSupport #PeakSupport

On June 19th, 1865, more than 250,000 black slaves were declared free with the final enforcement of the Emancipation Proclamation.🙌🏿 This great moment in American history finally put an end to slavery. Let us always remember Juneteenth's significance and all the valuable lessons it has taught us. Happy Juneteenth everyone! #Juneteenth

This Father’s Day, we’re all about those dad vibes! ✨ Got a fave dad memory? Maybe it’s when he cheered you up after that epic bike fail, nailed the awkward dad dance at your sweet 16, or cried like a proud baby at your graduation. Whatever it is, we know it’s pure gold! 🥇 Show your dad some major love today—tell him how much he means to you and hit him with the biggest bear hug. 🐻❤️ Shoutout to all the rad dads out there, especially the legends at Peak Support, including our very own CEO, Jonathan Steiman. Happy Father’s Day! 👨👧👦 #DadGoals #FathersDayFeels

In celebration of Pride Month, we are sharing our Pride playlist that’s full of iconic songs sung by talented LGBTQ+ artists and allies.🌈 Let your hair down (figuratively or literally) and dance to the classics like Gloria Gaynor’s “I Will Survive”, Dianna Ross’ “I’m Coming Out”, ABBA’s “Dancing Queen”, and Madonna’s “Vogue”. Or be inspired by uplifting ballads like Christina Aguilera’s “Beautiful”, July Garland’s “Over the Rainbow”, and Cyndi Lauper’s “True Colors”.🦄 What songs do you listen to for Pride Month? Share them with us in the comments. Happy Pride Month!❤️🧡💛💚💙💜 #Pride #PrideMonth https://lnkd.in/gKsJmHUD

"The confidence I gained at work spilled over into my personal life. I became more assertive, more sure of myself. My daughter noticed the change too. She saw a mom who was happy and fulfilled, someone who balanced work and home life with grace. I became her role model, showing her that with hard work and determination, anything is possible. Reflecting on my journey – I realized that Peak Support is my steppingstone to a better life. The skills I gained, the experiences I had, and the people I met along the way all contributed to this incredible journey. My job wasn't just a way to make a living—it was a journey of growth, happiness, and endless possibilities. And for that, I'll always be grateful. As I look ahead, I'm hopeful that my journey can be a source of inspiration for others." As Oscar Wilde once remarked, "Children begin by loving their parents; as they grow older, they judge them; sometimes they forgive them." Yet, when the narrative transforms into one of inspiration, with a child weaving a thread of hope toward a radiant future, it becomes a tale worthy of celebration and dissemination. Congratulations to our grand prize winner of the Peak Support Short Story Writing contest, Johannah M. Moreno. Read her winning story, link in the comments section. #PeakSupportTurns9 #HappyBirthdayPearkSupport