Perdix Knowledge Management’s Post

Is it tricky to engage your people? Do you find it hard to keep your employee training relevant and up to date? Of course, many factors play a role here, but our Norwegian customer Prima Assistanse, has found a winning concept. Learn more about their success here👇 https://lnkd.in/dpBHJC9t

Escape rooms, simulations, and a panic button that orders pizza. That's how I train new agents. Intrigued? The team at Call Centre Helper Magazine, together with Sirisha Peters, Kim Ellis, Jeremy Watkin (and yours truly) outdid themselves again with this cool article on how to train contact center representatives in no time. But hold on, there's more! We're talking real-world tactics, unconventional methods, and maybe even a few explosions. (Okay, maybe not explosions, but definitely some raised eyebrows.) P.S.: The pizza wasn't that great. All the rest was though! #customerexperience #customerrelations #training

We had so much fun collaborating with cuddle+kind in modernizing their customer service training. Can employee training be engaging and effective? Here is a snippet of the program that shows just how powerful microlearning can be! Read more on our blog at https://lnkd.in/e3EGJt-8

Are you building a business case for customer service training? Our blog may help! We discuss 5 important considerations when looking to secure stakeholder support and investment. Read more 👉 https://lnkd.in/e-k3VsGy

There are significant trade-offs inherent in traditional knowledge-sharing tools and mechanisms, such as operating manuals or trainings. The more comprehensive the instructions, the less likely that they’ll be absorbed and understood by employees. The more precise the instructions, the less they allow for customization or employee initiative. And the more rigid the instructions, the less they can evolve as circumstances change.

Balancing customer satisfaction with cost-effectiveness and efficiency in training programs requires a strategic approach. Here's how you can achieve this balance: * Focus on Core Skills: - Identify the essential skills and knowledge required to deliver excellent customer service. Prioritize training efforts on these core competencies to maximize efficiency and effectiveness. * Utilize Technology: - Leverage technology for cost-effective and efficient training delivery. Implement online learning platforms, webinars, and virtual training sessions to reach a wider audience while minimizing costs associated with travel and venue rental. * Tailor Training Content: - Customize training content to address specific customer needs and pain points. By focusing on relevant topics, you can ensure that training programs are impactful and resonate with participants, enhancing satisfaction without unnecessary costs. * Peer Learning and Mentoring: - Encourage peer learning and mentoring within your organization. Pair experienced employees with new hires to facilitate knowledge transfer and skill development, leveraging internal resources to enhance training effectiveness at minimal cost. * Measure and Evaluate: - Establish metrics to measure the effectiveness of training programs in improving customer satisfaction and operational efficiency. Regularly evaluate training outcomes and adjust strategies as needed to optimize the balance between satisfaction and cost-effectiveness. * Continuous Improvement: - Foster a culture of continuous improvement within your training programs. Solicit feedback from participants and stakeholders, and use this input to refine training content, delivery methods, and resource allocation over time. * Resource Optimization: - Optimize resource allocation by investing in high-impact training initiatives while eliminating or scaling back less effective programs. By directing resources where they can deliver the most value, you can achieve greater efficiency without compromising customer satisfaction. By implementing these strategies, you can strike a balance between customer satisfaction, cost-effectiveness, and efficiency in your training programs, ultimately driving positive outcomes for both your organization and your customers. #Learn_From_Nashaat #crmconcept #crmintegration #crmsolutions #customerexperience #customerengagement #customercare #customerfeedback #customercentricity #customercentric #customercommunication #customerfirst #customerexperiencemanagement #customerappreciation #customeracquisition

Picture your ideal customer service training path: how would you describe it? As experiences speak louder than words, I’m going to tell you about my recent training sessions. Because I gave participants tons of energy and information, but I also learnt a lot from them. 🎧 #DigitalCustomerService #upskilling

🌟 Importance of Ongoing Customer Training 🌟 As a Quality and Learning Advisor leading a team dedicated to the continual learning and empowerment of both our team and customers, I understand firsthand the significance of ongoing training. Here's why it's crucial: 1️⃣ Boost Adoption: Regular training sessions, crafted with high-quality standards, keep customers engaged and excited about utilizing our products/services to their full potential. 2️⃣ Enhance Confidence: By implementing auditing and high-quality standards in our training programs, we ensure that customers receive the best learning experience possible, enhancing their confidence in using our solutions. 3️⃣ Drive Success: With a focus on learning enablement and adherence to quality standards, we equip both our team and customers with the necessary skills and knowledge to achieve their desired outcomes, paving the way for mutual growth and success. Let's continue to prioritize ongoing training and uphold the highest quality standards to empower our customers and teams alike! 💪🚀 #CustomerSuccess #Training #Empowerment #Quality #Learning

Are you building a business case for customer service training? Our blog may help! We discuss 5 important considerations when looking to secure stakeholder support and investment. Read more https://lnkd.in/gsP7p5eP