Personaliz.ai’s Post

Struggling to find that important call recording? iPECS Analytics has you covered! Call recordings are linked to the call history data in iPECS Analytics which means you only have one simple, easy-to-use portal to go to. Improve your call quality today with iPECS Analytics and deliver exceptional customer experiences! Speak to Virocom at sales@virocom.co.uk #iPECSAnalytics #CallRecording #Virocom

We are proud to share that our customer Teknosa, a leading electronics retail store chain, won the Gold award in the Best Contact/Call Center category at Turkey CXA'24 by Awards International. As SESTEK, we are happy to bring automation to the workflow of our customer with our Speech Analytics solution. Key features that made this possible:   🥇AQM (Automated Quality Management): Enhancing customer interactions with AI-driven analytics and providing actionable insights to both supervisors and agents. 🥇AI-Powered Categorization: Efficiently organizing conversations to identify customers' top reasons to reach the call center. 🥇Conversation Summaries & Ask GenAI: Providing comprehensive overviews and interactive AI assistance for superior customer support and better agent performance.   Discover how our Speech Analytics solutions outshine the competition.  Visit https://lnkd.in/e3-Fb2SA to see why we’re the best in the field! #Teknosa #TCXA24 #Customerexperience #ContactCenter #SpeechAnalytics

Maximize your call center performance with iPECS Analytics! Our advanced reporting feature ensures that nothing is missed when analysing your inbound call data. From response times to missed & unanswered calls by caller, longest calls and caller tolerance, our detailed reports provide valuable insights for better decision-making. 🤔👍 Get iPECS Analytics today and improve your call quality for exceptional customer experiences! speak to Virocom at sales@virocom.co.uk #iPECSAnalytics #BusinessInsights #Virocom

Big News! CallVault Goes Global! We're thrilled to announce that CallVault is now available WORLDWIDE! Our team has worked tirelessly to bring our innovative call management solution to every corner of the globe. CallVault Offers: • Secure Storage: CallVault provides a secure platform for storing call recordings, ensuring they are kept safe and separate from the customer’s PBX system. • Access Control: It offers secure control and logging, which means total control over access to customer information, accessible only to pre-authorised personnel within the customer organisation. • Integration with PBX Systems: CallVault can seamlessly integrate with existing PBX systems like 3CX, VPBX, Vodia, etc., providing an effortless way to store call recordings. • Call Analytics: CallVault offers advanced call analytics capabilities, including near-instant transcription for easy access to call data, rating and categorisation tools that streamline call data management and analysis, and proactive notifications that send automated alerts to inform users about relevant customer information. This feature supercharges the customer experience by using AI-powered call recording analysis to analyse calls in near-real time. Book a CallVault demo today: https://lnkd.in/djZd8Akn Join the global community and discover a smarter way to communicate! #CallVault #GlobalLaunch #CommunicationRevolution #SecureMessaging #WorldwideAvailability #Innovation #Technology #GlobalConnectivity

Understanding the #CallCenter agent and customer #DigitalExperience is the key to delivering excellent #CSAT. The #TruExperience™ platform gathers intelligence from your voice and data delivery infrastructure, enabling real-time improvements. Learn more: http://ow.ly/pnHG50LK22N #BetterDataEqualsBetterDecisions #CXFearlessly

Maximize your call center performance with iPECS Analytics! Our advanced reporting feature ensures that nothing is missed when analysing your inbound call data. From response times to missed & unanswered calls by caller, longest calls and caller tolerance, our detailed reports provide valuable insights for better decision-making. 🤔👍 Get iPECS Analytics today and improve your call quality for exceptional customer experiences! speak to Virocom at sales@virocom.co.uk #iPECSAnalytics #BusinessInsights #Virocom

How does the IMS Data Channel transform voice calling? 📞 There’s so much potential to make voice calls better. And the IP Multimedia Subsystem (IMS) Data Channel does it. It opens up a wealth of new opportunities to add monetization, reduce customer churn, and drive profits. Read the blog by Anne Lee and learn what it will bring: https://lnkd.in/gFY5iTP7 #NokiaCore #5GCore #IMS #IMSDataChannel

Retain customers and drive growth. Discover how krtrimaIQ’s AI-powered solutions are reshaping retention strategies for telecom and retail. Read our case study: https://lnkd.in/e6QgWHnX #SmartRetention #PredictiveRetention #DataDrivenRetention #MLSolutions #TelecomInnovation

Empower Your Mobile Network with a Free Analytical Assessment Airvantage's Analytical Assessment equips telecoms and mobile networks on 4 continents with the insights needed to lead the way in delivering exceptional value to their subscribers and increase ARPU, specifically in emerging economies. Our innovative AI technology and expertise analyses customer mobile usage such as airtime, data, transaction patterns, providing immediate actionable recommendations to reduce costs, as well as identify opportunities to offer new personalised services such as handset financing, utility vouchers, loans, and more, all at the right time, the right price and at zero risk! #MNOs #Telecoms - strengthen connections with your subscribers, tailor value-added services, and drive substantial growth at speed and scale. Let’s talk. Email info@airvantage.co.za to discuss Airvantage's free Analytical Assessment. #EmergingMarkets #GapAnalysis #SubscriberAnalysis #CustomerAssessment #AITech #TechInnovation #Fintech #SubscriberEngagement #DataAnalysis #IncreaseARPU #IncreaseRevenue #AtScale

𝐖𝐚𝐲 𝐛𝐚𝐜𝐤 𝐢𝐧 𝟐𝟎𝟎𝟗, 𝐈 𝐰𝐚𝐬 𝐢𝐧𝐯𝐨𝐥𝐯𝐞𝐝 𝐢𝐧 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐢𝐧𝐠 𝐚 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐜𝐚𝐥𝐥𝐞𝐝 𝐔𝐁𝐀 (𝐔𝐬𝐞𝐫 𝐁𝐞𝐡𝐚𝐯𝐢𝐨𝐫 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬). The focus? Inspecting high-speed protocol data across telecom operator nodes, consolidating it across regions, and helping visualize how users interact within the network. The insights from this dashboard helped telecom operators design region-specific product packages—empowering better decision-making and growth. Fast forward to today, it’s a déjà vu moment as we roll out AppEQ’s Signals feature. This feature dives into various data points for an account, identifying Risk and spotting Upsell/Cross-sell opportunities in real time using: - Customer engagement data - Product usage patterns - Non-structured data like meeting recordings - Ad hoc data from spreadsheets Check out the screenshot above for a glimpse into its power—and here’s the where we share how it works! 𝐋𝐞𝐬𝐬𝐨𝐧𝐬 𝐥𝐞𝐚𝐫𝐧𝐞𝐝 𝐭𝐡𝐞𝐧 𝐜𝐨𝐦𝐞 𝐟𝐮𝐥𝐥 𝐜𝐢𝐫𝐜𝐥𝐞 𝐢𝐧 𝐨𝐮𝐫 𝐣𝐨𝐮𝐫𝐧𝐞𝐲 𝐰𝐢𝐭𝐡 𝐀𝐩𝐩𝐄𝐐. #𝐃𝐚𝐭𝐚𝐃𝐫𝐢𝐯𝐞𝐧𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐮𝐜𝐜𝐞𝐬𝐬 #𝐀𝐈𝐍𝐬𝐢𝐠𝐡𝐭𝐬 #𝐆𝐫𝐨𝐰𝐭𝐡 #𝐓𝐞𝐜𝐡𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧