PharmacyPRO’s Post

Hey WedWins readers, At the end of this post, you’ll find a case for sharing experiences hope you check it 😉 Today I’ll be discussing a very important tool to monitor your business closely, where it should be modified periodically according to market dynamics. This tool is “Forecasting”. We know a concept saying that target is target. So, if you faced a gap to reach your initial forecast, you should plan for a compensatory plan. Mentioning forecasting, the following points should be considered: 1. Recruitment flow: 1 RX in January = 12 month of dispensing medication. But 1 Rx in July = 6 months only 2. Calculations are done based an average dose (if approved in different indications) 3. In some specialty products, forecasting is made on number of cases, as they’re easily countable. 4. Tender budget Capping Situations I Faced that can affect your forecast in your accounts 1. Low Storage Capacity (mainly if refrigerated medication) 2. Short Expiry 3. Competition over-Stock. 4. Accounts opening/ Closing. 5. Change in Patient flow. 6. Change in number of Advocate prescribers 7. New modifications in medication dispensation policy, which may include A. Tender winning/ Losing. B. Tender modification from being a fully covered medication to a co-payment and vice versa. C. Restrictions in your medication dispensation. D. New indication approved for your product Case for discussion: If your product is approved in a tender in September, How to forecast the next year? Considering that you can’t count Sep - Dec sales and divide them over 4 to get monthly consumption, As simply this is not the real average to use in a forecast, where your sales are supposed to be increasing incrementally. So, how do you suggest forecasting the upcoming year? #WedWins #Forecasting #ProfessionalGrowth #LearningJourney #SalesAndMarketing #KnowledgeSharing #MidweekMotivation

Tip #10 Navigating Success Differentiate Through Specialty Services: Consider offering specialized services tailored to specific patient populations or health needs. This might include medication adherence packaging, customized compounding, or specialty medication management. By focusing on niche markets and providing specialized care, you can differentiate your pharmacy and attract loyal customers. Read more tips at HVRS - https://loom.ly/XMBqifo

Understanding the Behavior of Pharmacy Customers – It's Not Just About the Prescription 💊 "Why pay more when you can get the same thing for less?" This is a question many pharmacy customers seem to ask themselves, based on their buying behavior. According to a 2022 GoodFirms survey, 38.5% of customers check the brand name before purchasing over-the-counter medications 🏷️. But here's where things get interesting: 23.1% actually opt for an alternative with the same composition but a better brand than the one prescribed 💡. Meanwhile, 46.2% prefer sticking to the exact brand prescribed by their doctor 👩⚕️, and a whopping 42.3% actively seek out generic versions to save on costs 💸. This paints a clear picture: pharmacy customers are more informed and selective than ever before. They're not just walking into pharmacies and blindly following prescriptions—they’re weighing options, researching, and making decisions that suit their budgets and preferences 🧐. Why This Matters to Pharmacy Owners and Professionals: Customers today value quality, but they're also cost-conscious 💼. Understanding this behavior is essential for providing better services and optimizing customer retention strategies. Offering customers the choice between generics and branded medications—and explaining the difference—can build trust and loyalty 🤝. In my own experience, a customer came in one day, eager to save on her prescription bill. She wanted to know if the generic was just as good as the brand name her doctor had suggested. After walking her through the pros and cons, she left the pharmacy not only with the generic medication but with confidence in her choice 😊. That’s the power of consultative pharmacy. For pharmacy owners, equipping your staff with the knowledge to educate and engage customers in these decisions is crucial. This approach fosters stronger relationships, turning a one-time visit into a long-term partnership 🔄. Are you noticing similar trends in your pharmacy? Let’s connect and discuss how we can help customers make informed decisions without compromising on their health ⚕️. #PharmacyInsights #CustomerBehavior #GenericVsBrand #ConsultativePharmacy #PharmacyBusiness #Healthcare

Pharmacies today grapple with complex pricing and administrative burdens. Discover how our Price Optimization solution, part of the AI-native ONE™ Platform, helps retailers, wholesalers, and distributors rise above these challenges for both prescription and over-the-counter products! - Maximize & Retain Profitability: Automate complex pricing processes to protect your bottom line. - Better Patient Care: Reduce pharmacist pricing administration, allowing more time for patient care. - Improve Competitive Edge: Frequently review and optimize market prices to stay ahead. - Enhance Pricing Visibility: Anticipate and respond to market changes with ease. Heading to NACDS TSE? Let’s meet up! Book a meeting with us to learn more about how you can improve bottom-line profitability, increase efficiency, and drive more sales!: https://lnkd.in/ge8YaqaX

Do you want to improve your pharmacy sales? Is your sell-in strategy holding you back? It's time to shift to a more sell-out focused sales approach sustainable growth. Our experts share valuable insights on how to achieve long-term better growth for your CHC business. Find out more here: skp.link/wjy #ConsumerHealthcare #SelloutApproach #SustainableGrowth #SimonKucher

This is regarding a wrong medicine supplied by Netmeds...I am 73 years old and a heart patient.. please see the reply from customer care and reply me or refund my money... Ticket No:729087427577Dear Divakar Unni,We regret to hear that you have received the wrong product against your order 17289917269007926MSO1.Please note that the image cited on our website is just for illustrative purposes only.Please note that we delivered the same product Deplatt 75mg Tablet 15'S as you ordered.Kindly note that even if we arrange for a replacement, the same product will be delivered.However, If you are still not satisfied with the received product, kindly confirm whether we can arrange a reverse pickup and refund the amount after deducting the restocking charge of Rs.50/-.We assure you that necessary action will be taken to avoid such lapses in the service.However, we suggest you please reply with us within 24 hrs to 48 hrs.We look forward to your confirmation email to proceed further.Thank you.Regards,Sathish MahalingamNetmeds Customer ServiceEmail: cs@Netmeds.com | Website: www.Netmeds.comPowermail by Kapture® CRMYou are misleading..order was for DEPLATT A 75 and the prescription attached also shows DEPLATT A75..do not fool people with idiotic replies...go through my order as well as prescription and replace immediately...Show quoted text

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📞 **Did you know?** Clients form their first impression of you within the **first 7 seconds** of a phone call! In online pharmacy, every call is an opportunity to build trust, offer value, and create lasting loyalty. But how do you ensure your calls hit the right notes? Here are key Do’s and Don’t to master consultative phone calls as an online pharmacist: --- ✅ Do’s 1️⃣ Answer promptly & professionally _“Good morning! This is [Your Name] from [Pharmacy Name], how can I assist you today?” 2️⃣ Listen actively _“To clarify, you’re asking about alternatives for headaches, right?”_ 3️⃣ Speak clearly and calmly A confident, steady tone puts clients at ease. 4️⃣ Offer personalized advice Tailor recommendations to their needs. _“For joint pain, magnesium might help—let’s check your medications to avoid interactions.”_ 5️⃣ Provide solutions & follow up _“I’ll update you via text and follow up tomorrow. Sound good?”_ 6️⃣ End with gratitude _“Thank you for choosing us! We’re just a call away if you need anything.”_ --- 🚫 Don’ts: 1️⃣ Interrupt the client—Let them speak first. 2️⃣ Use jargon—Simplify. Say “reduces swelling,” not “inhibits prostaglandin synthesis.” 3️⃣ Sound rushed—Stay calm and focused. 4️⃣ Offer advice beyond your scope—Know when to refer to a physician. 5️⃣ Place clients on hold without asking*—Always ask permission. 6️⃣ Dismiss complaints—Empathy first, solutions next. _“I understand the delay is frustrating—I’ll prioritize resolving this today.”_ 💡 Why it matters: In a digital world, your voice and tone are the keys to client trust. These small actions transform calls into relationships—and relationships into loyalty. What’s your #1 tip for handling client calls? Let’s share insights below! 👇 #PharmacyConsulting #CustomerService #Pharmacists #OnlinePharmacy #PatientCare #PharmacyLeadership