Pick n Pay’s Post

Greggs is the latest retailer to suffer from digital payment glitches, joining the ranks of McDonald's, Sainsbury's, and Tesco. These seemingly unrelated incidents have occurred this week, surely they must be related? #digitalpayments #retailtech #glitches

🔍 Is Your Loyalty Card Really Saving You Money? The Competition and Markets Authority (CMA) recently found it “unlikely” that supermarkets are misleading shoppers with loyalty promotions. This comes after a thorough investigation into whether non-loyalty prices were artificially inflated to make loyalty card programmes more appealing. Amidst the cost-of-living crisis, supermarkets like Sainsbury's’s Nectar Card and Tesco Clubcard have faced scrutiny for offering lower prices to loyalty members, leaving non-members paying more. Further findings will be published this autumn as the investigation continues. What are your thoughts on this? Are loyalty programmes truly beneficial, or just a marketing tactic? #Marketing #ConsumerRights #LoyaltyPrograms #CostOfLivingCrisis

During March some of the UK’s best-known high street stores – Sainsbury’s, McDonalds and Greggs –experienced technical problems with card payments that meant they had to temporarily stop trading 😰 Here are 4 steps you can take to keep trading if this happens to you 😄 #cardpayments #runningabusiness

Back to Basics! Recent IT meltdowns at Sainsburys's and Tesco, coupled with similar incidents at McDonald's, underscore the crucial role of cash payment options. With stores going cash-only and online deliveries halted, these disruptions serve as a reminder of the reliability and necessity of cash transactions. In an increasingly digital world, the importance of diverse payment methods cannot be overstated. https://lnkd.in/epepGyC6 #CashIsKing #paymentoptions #retail #cashmanagement

As with many food-to-go-operators, COVID-19 presented several challenges for Pret A Manger. Recognizing the need to adapt and innovate to navigate the evolving business landscape and encourage customers to return to shops, Pret made a bold move in 2020: launching a paid loyalty subscription offer — a first of its kind for high-street food-to-go shops in the UK. The coffee subscription was an instant success, expanding from its initial launch in the UK to France and the US. To elevate and future-proof its offering, Pret evolved their coffee subscription to what is today known as Club Pret. By partnering with Chargebee and Adyen, Pret was able to understand the needs of its most loyal customers and deliver a robust customer retention and seamless payments experience, ultimately leading to a 20% increase in revenue growth. Dig into their recipe for growth by reading the full case study in the comments! #CustomerStory #SubscriptionInnovation

Do you still carry cash? Some people obviously don't, as the Greggs payment issues clearly demonstrates. I find this outage and the McDonalds, Sainsbury's and Tesco outages particularly interesting. For McDonalds, it seems that their entire infrastructure globally is run out of one platform, with no "follow the sun" type design. The Tesco and Sainsbury's outages weren't business-wide. I shopped at Sainsbury's during the outage and the in-store self-scanning platform (SmartShop) was down, but the tills were not. While these outages are rare, are the platforms resilient enough? Also, top tip, always carry a little cash, even if you never use it! https://lnkd.in/e2Khg9Xe

Loyalty Schemes for Supermarkets can be very effective... But only when done right. Recently, Tesco, a prominent UK supermarket chain, faced criticism for offering seemingly insincere discounts through their Loyalty Scheme 🤔 Reports suggest they inflate prices before applying discounts, leaving customers feeling deceived and disillusioned. Many customers have been left furious and if not already, debating leaving the Supermarket chain for their competitors. While loyalty schemes hold promise for attracting and retaining customers, authenticity is key to their success 🎁 At Loyalty Works, we specialise in crafting Loyalty Schemes that genuinely benefit customers and drive repeat business. For a deeper dive into the world of supermarket loyalty schemes, check out our latest blog: https://lnkd.in/eJpPN95k Learn more about our services on our website: https://lnkd.in/ec8AW_4B

CASHBACK is brilliant if you use B&Q regularly. Money taken directly off your monthly bills for shopping somewhere you’d normally shop anyway. Then go to Sainsbury’s or Aldi to do your weekly shopping and get more cashback directly off your monthly bills. Real savings can be made - putting your money back in your pocket. Daily / weekly/ monthly. We need to talk. It’s your money back in your pocket!!

In this day and age it is inevitable that IT problems will strike at some point. Just this last week, Sainsburys, Tesco and McDonalds have been affected. The key requirement for retailers with 3rd party systems is instant, direct and informative account management. Managing expectation for your staff and customers is critical to minimise the impact, immediately and longer term. If you are using payment gateways or retail systems where you have no designated account manager and find it hard to get in touch when things are going well, imagine when it goes wrong... Having one fully integrated system with embedded payments can be hugely beneficial in crisis management. https://lnkd.in/e9ZzzC4B #retailsystems #embeddedpayments #customerservice #accountmanagement

You know there’s a global cost of living issue when it hits McDonald’s revenue! Has anyone else noticed that the price of their guilty pleasures 🍔 🍟 have crept higher and higher? To help customers save, merchants need to find more ways to cut costs. The easiest way to cut costs is to change the way consumers pay. Real time payments, available in +70 countries, can save merchants 2-3% of revenue. How do you get customers to change the way they pay? Give them a great user experience and link it to savings / rewards. We have been doing this at divit and our merchants are getting up to 60% of their customers paying with real time payments. #ecommerce #realtimepayments