Piotr Jagiello’s Post

🚗 Elevating Aftersales with Strategic Partnerships 🌟 Aligning with trusted brands can transform service quality and customer satisfaction. At NMC Kia, our collaboration with Total— the only oil recommended by Kia Motors— ensures superior engine performance and longevity for every vehicle serviced. This strategy strengthens market credibility and enhances customer loyalty. Explore how strategic partnerships can fuel growth in the automotive sector. Let’s connect. #CustomerLoyalty #NPS #BusinessGrowth #CustomerExperience #LoyaltyMarketing #AftersalesMarketing #AutomotiveMarketing #AutomotiveIndustry #BrandLoyalty #ServiceExcellence #MarketingStrategy #CustomerRetention #AftersalesExcellence #Kia

The increase in customer satisfaction reported by car buyers in 2023 offers valuable lessons for automotive dealership leaders looking to enhance their business practices and customer experience. Here are a few key takeaways: 1. Prioritize the customer experience to improve satisfaction rates. 2. Embrace technology to enhance convenience and efficiency for customers. 3. Be transparent and communicate clearly to build trust with customers. 4. Invest in staff training to deliver exceptional customer service. 5. Prioritize post-purchase support to encourage repeat business and referrals. 6. Actively seek feedback from customers to identify areas for improvement. By embracing these lessons and fostering a culture of customer-centricity, automotive dealership leaders can enhance customer satisfaction and drive long-term success and growth in the ever-evolving automotive industry. ☎ Call me if you're looking to add A-players to your management team! 619.701.6550 #Autopeople #AutomotiveIndustry #CustomerExperience #CustomerSatisfaction #SuccessInDealerships #DriveYourDealership #BeTransparent #StaffTraining

🔧 Technology Built for the Automotive Industry Ask Harry Automotive makes it easier for dealerships to: ✅ Manage service bookings 24/7 ✅ Handle after-hours inquiries ✅ Enhance customer satisfaction We’re simplifying processes so teams can focus on what they do best. Curious? Let’s chat. #Innovation #AutomotiveAI #SuzukiHeySuzi #suzukiaustralia #askharry #contactharald #findharry #artificialintelligence #voicefirst #automotive

🚗 Mastering Inventory Management: Best Practices for Auto Dealerships 🛠️ In today's competitive automotive market, dealerships must adapt quickly to changing inventory levels and customer expectations. Our latest blog dives into essential strategies for optimizing inventory management, utilizing advanced technologies, and enhancing customer satisfaction. Read more and discover how to stay ahead: https://lnkd.in/gF4DskHt #AutoDealerships #InventoryManagement #OxloSystems #AutomotiveIndustry #CustomerExperience #DataDriven

The secret to smoother manufacturing isn't just for car makers anymore!  Our latest article reviews how optimizing your processes and leaning out waste can transform any industry.  Streamline processes, cut costs, boost customer satisfaction – it's all possible with DSI's lean manufacturing expertise. Link to article in comments 👇 #leanmanufacturing #manufacturingexcellence #operations #efficiency

Great post Andrew Dent . Regardless of your size of business what I think sets our service apart making this truly value for money and delivering key ROI is in the simplicity. It really is within 10 seconds of the call hanging up. It really is that accurate too, it really is easy to set up. And here's the killer, it's quick and gets you to the summarised key points for learning coaching and setting the right best practices across your entire team very quickly. Everyone records calls, mostly for conflict resolution. Many people spend thousands and thousands on call training and coaching from firms and not just because they are the expert but because they do the heavy lifting. Here our tools and service do the heavy lifting, in seconds, and provide your team managers the summarised reporting and actions needed to move the needle and get the best out of your call content / conversations / experience / phone conversation goals. I haven't seen anything yet, and I've been in the industry for 37 years and worked with or had a service from every call coaching platform / OEM programme delivery service out there, that is able to deliver rich valuable call insights, and coached notes which actually become part of business as usual day in day out, enabling the needle to be moved for anyone wanting their team to have a decent phone conversation off the back of the millions you spend making that inbound phone ring or a responsibility to make an outbound dial. And we can do this at scale. Connectivity CX Limited Danny Holden Albert Zielinski Keith Webster Olivia Carmichael Sophie Cockayne Caitlin Round Andrew Mortimer Jon Wilson DEKRA Automotive Ltd Colin Twist Steve Brough

Integrated business planning is often mistakenly seen as a strategic change - as you can see from this example, it is also the right approach to achieve significant P&L improvements in just a few weeks.

A frequent question I encounter during discussions about aftersales customer experience is: “What are the simplest ways to enhance customer satisfaction in aftersales?” My typical response is: “Reflect on your own frustrations when you visit a service center.” Here are 3 quick wins: 🔷 Reduce Long Waiting Times Over 70% of customers are dissatisfied with current service due to lengthy appointment processes and service durations. Streamlining these can lead to not only customer satisfaction, but a more productive workshop. 🔷 Be Transparent Non-transparent pricing and unclear service explanations are major pain points. Providing clear, upfront pricing and detailed service explanations can significantly boost customer satisfaction. 🔷 Predictive Maintenance and Advice Frequent visits to the workshop can be quite inconvenient for customers. By offering detailed advice on the health of their vehicles, it can significantly enhance their overall experience. By addressing just these 3 areas, auto-dealers can not only improve customer satisfaction but also ensure a sustainable and profitable aftersales business. What do you think? I would love to hear your thoughts. #CustomerExperience #Aftersales #Automotive #Retailing #Service

Product launches are one of the most important parts of your business and are critical to customer satisfaction. However, it is not a priority for many #manufacturing companies. My colleague Laurie Harbour discusses the value of creating a product launch strategy and how to get started.

Product launches are one of the most important parts of your business and are critical to customer satisfaction. However, it is not a priority for many #manufacturing companies. My colleague Laurie Harbour discusses the value of creating a product launch strategy and how to get started.