Pisteyo’s Post

Do you want to transform your customer service into a seamless, efficient, and personalized experience? Take the leap into the future of customer service and experience unparalleled growth, efficiency, and customer satisfaction with XCALLY AI Solutions. Meet your new allies 👇 1) Chatbots and Voicebots: engage customers effortlessly across multiple channels, including chat, SMS, and WhatsApp. With instant and accurate responses, your customers will always feel valued and heard. 2) AI Assistants: enhance your customer interactions with AI Assistants that deliver tailored and specific responses by training your bots with your business’s unique knowledge base. 3) AI Agent Assistants: empower your agents with real-time support, allowing them to enhance their productivity and effectiveness while providing exceptional service to customers. No matter your industry, be it e-commerce, healthcare, finance, or beyond, XCALLY AI Solutions are designed to meet your specific needs. Are you ready to revolutionize your customer interactions? Contact us today to learn more about how XCALLY AI Solutions can elevate your business: https://bit.ly/4dscoBt #XCALLY #AI #artificialintelligence #software #technology #automation #customerexperience

Gen AI Copilots Establishing its Monolithic Presence in Contact Centers   I have to be honest here. When the world went berserk with the arrival of ChatGPT and its ability to answer a trillion questions within a few seconds, I was on a career break and unaware of the explosive power of ChatGPT. I acted like a tech laggard; I didn't try prompts to help me in my work until the second half of 2023. But after the first few interactions, I could not turn away from the Gen AI. It has become my copilot for idea validation and writing refinement. I recently had the opportunity to research the emerging use cases of Gen AI in enterprises. I discovered that Gen AI has made its monolithic power felt in the customer experience segment. Contact centers are using gen AI as copilots for agents to improve productivity and increase CSAT scores. In the case of contact centers, agents typically spend 50% of their time typing, correcting and improving responses, 25% on searching and 18% on collating customer information. Gen AI effectively summarizes customer information, call transcripts, and complaint details. Agents only have to interpret the summary and act upon it. Gen AI also helps in personalized communication. The copilots dig through the data and suggest customers' preferred communication channels, available conversation times, and discussion subjects. Real-time use cases like this, where agents and AI copilots can provide a superior customer experience, help alleviate the fear that AI could replace human jobs. The final highlight is Gen AI's ability to help brands provide a consistent and connected customer experience across different platforms. Digital-age customers interact with brands across six or more touch points. Unless the CX teams have access to real-time technology support to consolidate customers' multichannel interactions, agents wouldn't be able to get the compliant context and resolve issues faster. A Gen AI copilot seamlessly connects multiple touch points and provides a unified customer summary to agents. Are there other enterprise use cases where Gen AI copilots are making a mark? Share your Gen AI copilot experience. Reference: https://lnkd.in/g-keZKry #genai #aicopilots #contactcenters #b2bmarketing #personalizedmarketing

⚙️ Imagine a customer support so intuitive, it feels like telepathy... That's what AI-enhanced support is all about! 🧠💡 🔍 So how does it morph into a retention powerhouse? Let's break it down: - **Personalization**: Customers aren't just numbers; they crave human touch. AI taps into past interactions, tailoring responses to make each customer feel unique. 🎨 - **24/7 Availability**: Rest easy as your AI sidekick tirelessly works around the clock, offering help the moment it's needed - say goodbye to the dreaded "Please wait..." 🌙✨ - **Proactive Engagement**: It's not just about reacting; it's about anticipating needs. AI pinpoints patterns, enabling proactive outreach. Preventing issues before they arise? That's gold! 🏅 - **Data-Driven Insights**: With each interaction, AI gets smarter, arming you with actionable data to elevate your service game. Every chat is a step toward perfection. 📊 The result? A support experience that's not just helpful but utterly delightful. A customer helped is a customer retained! 🔄 And who's at the forefront of this revolution? LogiScale.ai. Leverage our cutting-edge AI chatbot technology to keep your customers not just satisfied, but loyal and engaged. Experience transformation, retain with innovation! 💡🚀 #CustomerExperience #AISupport #TechInnovation #Retention #LogiScaleAI

🚀 Are you ready to revolutionize your customer support? Discover how automated chat can be a game changer for your business! 🚀 In today's fast-paced world, customer expectations are higher than ever. They demand instant solutions and personalized experiences. Automated chat, powered by advanced AI and NLP, delivers just that! 🔹 **Improved Customer Satisfaction**: Gone are the days of long wait times. Chatbots provide quick, accurate responses, boosting customer happiness and loyalty. 🔹 **24/7 Availability**: Whether it's midnight or midday, chatbots are always ready to assist, handling multiple queries simultaneously—even when your team is offline. 🔹 **Cost Savings**: Automating repetitive tasks means fewer resources spent on simple inquiries, allowing your team to focus on more complex issues that require a human touch. 🔹 **Scalability**: Boom in business? No problem! Chatbots can easily manage high query volumes, ideal for growth and seasonal spikes. 🔹 **Personalization**: Advanced chatbots leverage machine learning to adapt to customer preferences, providing a tailored, personalized touch to each interaction. 🔹 **Integration**: Seamlessly connect chatbots with social media, websites, and messaging apps. Meet your customers wherever they prefer to communicate! 🔹 **Analytics**: Gain valuable insights into customer interactions. Use data-driven analytics to continually enhance your support processes. Here at InnoBotZ, we believe in harnessing the power of AI to transform your customer support. Our innovative chat solutions ensure that your customers receive the best possible service—swift, accurate, and personalized. 💡 Have you integrated chatbots into your customer support strategy yet? How has it impacted your business? #CustomerSupport #AI #Chatbots #CustomerExperience #BusinessGrowth #Innovation #InnoBotZ At InnoBotZ, we're committed to transforming the way businesses interact with their customers. Let's streamline support and pave the way for a seamless, efficient customer experience.

🤖 Daily AI Tip #1: Streamline Customer Support with Chatbots 🤖 Did you know that AI-powered chatbots can handle up to 80% of routine customer inquiries, freeing up your team to focus on more complex issues? Implementing a chatbot can enhance customer satisfaction by providing instant responses and 24/7 support. Why You Shouldn’t Pay Someone for This: With user-friendly platforms like ChatGPT and many others, setting up a chatbot for your business is straightforward and cost-effective. You can customize responses, integrate with your existing systems, and start benefiting from AI without hefty consulting fees. Stay tuned for more daily tips on harnessing AI for your business! #AITips #BusinessGrowth #CustomerSupport #Innovation #FreeAI

The first time I used ChatGPT, it was both thrilling and mind-blowing. It felt like stepping into the future—one where AI could truly enhance the way we work and connect with our customers. 🌟 Times have indeed changed, and AI is now a powerful ally in Customer Success and Customer Support, transforming how we deliver value and meet customer needs. Here’s how AI is making waves in our industry: ✅ 24/7 Support: AI-powered chatbots ensure customers receive immediate assistance, any time of day. ✅ Personalized Customer Interactions: AI helps tailor responses and recommendations based on individual customer behavior, leading to more meaningful engagements. ✅ Proactive Issue Resolution: AI can predict potential problems before they arise, enabling teams to address issues before customers even notice them. ✅ Streamlined Workflows: Automating routine tasks allows customer success and support teams to focus on high-impact activities that drive customer satisfaction. ✅ Enhanced Data Analysis: AI sifts through vast amounts of data to uncover insights that would take humans much longer to discover, leading to more informed decision-making. As we continue to integrate AI into our daily operations, it’s clear that the future of customer success and support is not just about working harder but also about working smarter. #CustomerSuccess #CustomerSupport #AI #ArtificialIntelligence #TechInnovation #FutureOfWork #CX #CustomerExperience #Automation #Saascompanies #Saasstartups #B2B

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐬𝐮𝐜𝐤𝐬 without the right tools. Call centers are flooded with questions, and we need new tools to offer some relief to overwhelmed employees. AI Support Agents are the best technologies that the market has seen in decades and are set to revolutionize the experience we can deliver to customers. Here are 3 ways you can use AI Agents in your everyday operations to scale customer support without employing tactics like outsourcing that are hard to manage and don't deliver good quality: 1. Employ a "Chatbot" Agent that uses ChatGPT (with safeguards) to answer questions without having to be programmed. Everyone's seen a crappy chatbot but think of that on steroids with the knowledge of ChatGPT. 2. Use a "Voicebot" Agent to answer 80% of the questions when people call your call center. AI voice technology has become so fluent at managing calls that it's hard to tell the difference and response time feels more human every day. 3. Customize customer shopping experiences with a "Shopbot" that allows customers to transact while speaking with a highly intelligent GPT. About me: I'm your friendly AI guy that likes to talk about CX, EX, and agentic workflows. #Inbenta #CustomerSupport #CallCenters #CX #CustomerExperience

3 Reasons Your Business Needs a Custom AI Chat Agent: 1: 24/7 Customer Engagement Imagine having a team member who never sleeps, never takes a break, and is always ready to engage with your customers. That's the power of a custom AI chat agent. It ensures your business is always open for conversation, capturing leads and keeping customers satisfied around the clock. Are you ready to never miss an opportunity again? 2: Tailored Customer Experiences A one-size-fits-all approach doesn’t cut it anymore. With AI, you can provide personalized interactions that make each customer feel valued. Custom chat agents learn from every interaction, refining their responses to fit your brand's voice and your customer's needs. It's not just about answering questions; it's about creating memorable experiences. 3: Cost Efficiency Remember when I helped a company reduce their support staff from 10 to 3 top performers? They saved $28,480 monthly. Custom AI chat agents streamline operations, cutting costs without sacrificing quality. It's about working smarter, not harder, and reinvesting those savings into what truly matters - growing your business. AI is not the future; it's the present. If you're not using it, you're already behind. Embrace the revolution and watch your business thrive. 🚀 #AI #CustomerExperience #BusinessGrowth

3 Reasons Custom AI Chat Agents Are Game Changers: 1: 24/7 Availability Imagine never missing a customer query, even at 3 AM. With AI chat agents, your business is always open, ready to assist, and engage. It's like having a tireless employee who never needs a coffee break. 2: Personalized Customer Experience Gone are the days of robotic responses. Custom AI chat agents learn and adapt to individual customer needs, providing tailored solutions and making each interaction feel unique. It's not just a chat; it's a conversation that builds loyalty. 3: Cost Efficiency Think about the savings. Replacing a large support team with a few skilled members and AI can save thousands monthly. Remember the company that saved $28,480 per month by reducing their support team? That's real impact on your bottom line. In a world where customer service can make or break a business, AI chat agents are not just a tool; they're a revolution. They empower your team, enhance customer satisfaction, and drive growth. Ready to revolutionize your customer interactions? #AI #CustomerExperience #BusinessGrowth

I've had the privilege of witnessing how embracing AI can truly transform customer service and support for businesses. Here's how you can add AI to your workflow as I would do it: A unified customer communication platform consolidates all your communication channels—email, live chat, phone calls, social media, and SMS—into one place. This makes it easier to provide quick, consistent, and personalized service. Everything is accessible from a single dashboard, and all interactions are trackable. An AI phone agent can handle multiple calls simultaneously, reducing wait times and ensuring no call goes unanswered. It transcribes the conversation, analyzes it, and provides a response, making the interaction as human-like as possible. A missed call text back feature ensures you never miss an opportunity. When a call is missed, an automated text message is sent to the caller, acknowledging their attempt and providing further instructions or information. This keeps the customer engaged and reduces frustration from missed communication. #AIForCustomerService #UnifiedCommunication #AIPhoneAgent #MissedCallTextBack #CustomerEngagement #EfficientSupport #BusinessAutomation