Prajwal Satao’s Post

View profile for Prajwal Satao, graphic

Enthusiast MBA student. |ISBS 23-25| |MBA- Operations|

🎯 I’ve just completed the "Quality Standards in Customer Service" course 🎓 This course deepened my understanding of delivering exceptional customer experiences and maintaining high service standards. Key learnings: 🎯 ✅ Defining quality in customer service. ✅ Identifying customer expectations. ✅ Quality standards for individuals. ✅ Measuring and scoring individual performance. ✅ Quality standards for the organization. ✅ Establishing key performance indicators (KPIs). #learning #customerservice #qualitystandards #professionaldevelopment #Linkedinlearning #growthmindset

  • graphical user interface, text, application

To view or add a comment, sign in

Explore topics