Top 100 Customer Success Strategist 2024 / 2023🏆 | Passionate Customer Success Professional | Certified Microsoft AZ900 | Expertise in Cloud Services Success Planning | Expertise in Resource Management
The holiday season here , and ofcourse it is a time for rest and rejuvenation, but it’s also a time to set clear expectations with our customers to maintain their trust and satisfaction. 1. #Communicate Early: Inform customers about your availability during the holiday season well in advance. 2. #Set Up Backup Plans: Ensure a clear handover process by assigning a colleague or team who can assist in your absence. 3. #Automated Responses: Use out-of-office replies for emails and voicemails with details of who to contact for urgent matters. 4. #Resolve Pending Issues: Address any outstanding tasks or concerns before your leave to prevent disruptions. 5. #Provide a Clear Timeline: Let customers know when you’ll be back and available to assist them. By taking these steps, you can enjoy your holidays without worry while ensuring customers feel supported. #customersuccess #holidays #lifeatredhat #relax #rejenuvate #expectations #beyondsupport #allin1place
