Priyotosh choudhury’s Post

🍽️Zack Oates🍕 Shares 5 Game-Changing Takeaways at the Founders Growth Summit on Driving Profits Through the Guest Experience 1️⃣ Convenience is the First Step to Loyalty Make it easy for guests to interact with your restaurant. "The expectations must exceed the effort," Zack explained. Seamless online ordering and reducing friction bring guests through your doors. 2️⃣ Consistency Builds Trust Trust comes from reliable service and quality. Zack emphasized, "Your guests must know what to expect every time." Consistent delivery turns occasional visitors into loyal advocates. 3️⃣ Connection: Hospitality is Proving You Care "Hospitality is proving to the guest that you care," Zack shared. Emotional loyalty grows through thoughtful gestures like personalized interactions and surprise perks. 4️⃣ Retention is More Valuable Than Acquisition Did you know? A 5% increase in retention can boost profits by 25-95%! Recovering an unhappy guest is 24x more valuable than acquiring a new one. 5️⃣ Feedback is the Foundation of Improvement Feedback is a treasure trove for refining the guest experience. Zack shared that "A recovered guest is worth far more than one who never had a problem." Tools like two-question surveys make gathering insights easy and actionable. These strategies are transforming how restaurants drive loyalty and profitability. Which takeaway resonates with you the most? Share your thoughts below or tag someone who needs to hear this! 🌟 Learn more about Zack Oates and Ovation: https://lnkd.in/gbhMX24T 📩 Subscribe to our newsletter for expert insights: https://lnkd.in/gFTsFRKv 📞 Book a FREE 1-on-1 executive call with Kathleen Wood Partners: https://lnkd.in/gjYpc4Hy #GuestExperience #CustomerRetention #HospitalityMatters #RestaurantGrowth #LeadershipInsights #FoundersGrowthSummit #ServiceExcellence #ProfitabilityStrategies #RestaurantLeadership #BusinessGrowthTips #CustomerLoyalty #KWPInsights #IndustryTrends #RestaurantInnovation #ZackOates #KathleenWood #KWP

Struggling to stand out in the crowded restaurant industry? Finding it difficult to keep up with the ever-changing trends and customer demands? It's time for a change. Your business could be missing out on potential growth and success if it's not operating at its full potential. Without expert guidance and innovative strategies, your restaurant may continue to struggle to attract customers and increase profits. Krystal Apple offers top-notch consulting and management services that will revolutionize your restaurant and elevate your business to new heights. With their expertise and proven track record, they will help exceed customer expectations and ensure your success in the competitive hospitality industry. Don't wait any longer to make a change - contact Krystal Apple today and transform your restaurant into a thriving, profitable business. #KrystalAppleConsulting

Struggling to stand out in the crowded restaurant industry? Finding it difficult to keep up with the ever-changing trends and customer demands? It's time for a change. Your business could be missing out on potential growth and success if it's not operating at its full potential. Without expert guidance and innovative strategies, your restaurant may continue to struggle to attract customers and increase profits. Krystal Apple offers top-notch consulting and management services that will revolutionize your restaurant and elevate your business to new heights. With their expertise and proven track record, they will help exceed customer expectations and ensure your success in the competitive hospitality industry. Don't wait any longer to make a change - contact Krystal Apple today and transform your restaurant into a thriving, profitable business. #KrystalAppleConsulting

This year has been complex and oftentimes challenging for the global restaurant industry. I found the article below paints a good picture of the current landscape.  While much of the data comes from the U.S., the trends and insights are still highly relevant for us in the APAC region.  Here’s what we can take away: 1. Navigating Bankruptcies and Closures: Bankruptcies and closures have plagued the industry due to thin margins and changing consumer behaviours. The looming threat of economic fluctuations encourages us all to remain agile and vigilant, ensuring our business models are resilient. 2. Value Wars: As seen with major QSR brands in the U.S. launching aggressive value campaigns, we, too, must focus on providing value to our customers. Offering value-driven options can retain customer loyalty. 3. Industry Darlings: Despite the struggles, some brands continue to thrive through innovation and strategic growth. This highlights the importance of continuously evolving our offerings and staying ahead of market trends. We can and should learn from these success stories and apply similar strategies. 4. Innovation as a Priority: The restaurant industry’s ability to adapt and innovate is crucial. From smaller prototypes to leveraging proprietary tech systems, these strategies are essential for growth in APAC. Embracing digital transformation and optimising operational efficiency can help us navigate the current landscape. It’s clear that as we leave the “restaurant renaissance” period behind, we must take with us the learnings that hardships like the pandemic have taught us and consistently seek out opportunities to grow and develop our businesses.  As an industry, let’s continue to drive forward with optimism and a commitment to excellence. Stay connected and explore how Welbilt can support your business here - https://lnkd.in/gr_TrxHv - with cutting-edge kitchen solutions.

SWOT Analysis: A Game-Changer in the Restaurant Industry SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis is a vital tool for restaurant owners and operators to stay competitive and ensure long-term success. Here’s how it helps: • Strengths: Identify what makes your restaurant unique—signature dishes, prime location, exceptional service, or skilled staff. Leveraging these strengths enhances customer satisfaction and builds your brand. • Weaknesses: Recognize areas needing improvement, such as inconsistent quality, limited menu options, or inefficient operations. Addressing these gaps ensures better customer experiences and operational efficiency. • Opportunities: Spot market trends, like the rising demand for healthier food options, delivery services, or themed dining experiences. Capitalizing on these opportunities helps expand your market reach and revenue streams. • Threats: Understand external risks, like growing competition, economic shifts, or supply chain challenges. Proactively mitigating these threats keeps your business resilient. In the dynamic restaurant industry, SWOT analysis empowers you to make informed decisions, adapt to market changes, and maintain a competitive edge. Whether you’re running a fine dining establishment, a QSR, or a cloud kitchen, this strategic tool is your roadmap to success. #SWOTAnalysis #RestaurantManagement #BusinessGrowth #Hospitality #Hospitality #FoodAndBeverage #RestaurantManagement #FandBIndustry #CateringServices #CloudKitchen #Leadership #BusinessGrowth #OperationsManagement #TeamManagement #SuccessStory #RestaurantTrends #FoodInnovation #SustainabilityInFandB #DigitalTransformation #CustomerExperience #SWOTAnalysis #BusinessStrategy #RestaurantOperations #StaffTraining #MenuDevelopment #CareerGrowth #ProfessionalJourney #LinkedInGrowth #PersonalBranding

🚀 Transform Your Customer Experience: The Ultimate Guide to Service vs. Hospitality 🌟 Unlock the secrets to creating unforgettable experiences in your restaurant or café by mastering the art of Service and Hospitality. Here’s how: 🔹 Service: Efficiency: Swift and accurate service. 🚀 Accuracy: Getting orders right every time. ✅ Reliability: Consistent quality and performance. 🔄 🔹 Hospitality: Warmth: Genuine care and friendliness. 💖 Personalization: Customizing experiences to delight every guest. 🎯 Engagement: Building meaningful connections. 🤝 Example 1: Picture a cafe where the barista not only serves your coffee promptly but also knows your name and order. This combination of service and hospitality turns a simple coffee run into a daily highlight. ☕ Example 2: Imagine dining at a restaurant where the server not only delivers your meal on time but also offers personalized recommendations and ensures your dining experience is perfect. 🍽️ 📊 Why It Matters: Service Excellence drives operational success. Exceptional Hospitality creates loyal, happy customers. Elevate your customer interactions by blending service and hospitality seamlessly. How do you make every guest feel special? Share your tips in comment 👇 #CustomerExperience #ServiceExcellence #Hospitality #RestaurantManagement #CafeCulture #Leadership #BusinessSuccess #EmployeeEngagement #CustomerLoyalty #DiningExperience #Foodie #ServiceIndustry

The Importance of Innovation and Authenticity in QSR 🤝👌… In the fast-paced world of quick service restaurants (QSR), striking the perfect balance between innovation and authenticity is crucial for sustained success. As consumer preferences evolve, so too must our approach to delivering exceptional dining experiences. Innovation is key. It drives us to continually enhance our menu offerings, streamline our operations, and improve our customer service. By embracing new technologies and trends, we can stay ahead of the curve and meet the ever-changing demands of our customers. Whether it's through the introduction of healthier menu options, the implementation of eco-friendly practices, or the adoption of advanced ordering systems, innovation helps us remain competitive and relevant. However, while innovation propels us forward, authenticity grounds us. Our roots and traditions are what set us apart in a crowded market. Authenticity in our recipes, our brand story, and our customer interactions fosters trust and loyalty. It reminds our customers why they chose us in the first place. Maintaining this authenticity ensures that we honor our legacy while we evolve. In my experience as a Restaurant General Manager, I’ve seen firsthand how innovation and authenticity can coexist harmoniously. It's about honoring our core values and heritage while being open to change and improvement. By doing so, we not only satisfy our current customers but also attract new ones who appreciate both our heritage and our forward-thinking approach. As we continue to navigate the dynamic landscape of the QSR industry, let’s remember to innovate with purpose and stay true to our authentic selves. This balance is the recipe for long-term success and customer satisfaction. #Innovation #Authenticity #QSR #RestaurantManagement #CustomerExperience #FoodService #Leadership #Sustainability #CustomerSatisfaction #TeamDevelopment

🌟 **End of an Era for Federales: What This Closure Signals for the Restaurant Industry** 🌟 Federales, a beloved dining establishment that thrived for two remarkable years, closed its doors in early July. It’s a poignant reminder of the capricious nature of the restaurant business, and it ushers in a moment of reflection for industry stakeholders. Here’s what we can glean: 🔍 **Market Saturation & Consumer Lifestyles** - **Overcrowded Marketplace:** The restaurant sector is intensely competitive. As the market saturates, even popular venues find it challenging to maintain a steady stream of patrons. - **Changing Consumer Behavior:** Post-pandemic lifestyles have transitioned. Home dining trends and the allure of food delivery services are reshaping the industry landscape. 💡 **Innovation – The Key to Sustained Success** - **Staying Dynamic:** Adaptability is essential. Dynamic menus, personalized customer experiences, and leveraging technology can create compelling reasons for customers to return. - **Embracing Technology:** Contactless dining options, AI-driven culinary recommendations, and a strong digital presence are no longer optional—they’re imperative for survival and growth. 📈 **Economic Underpinnings** - **The Cost Factor:** Rising operational and ingredient costs place substantial pressure on profit margins. Efficient supply chain management and cost-effective sourcing can mitigate some of these challenges. - **Economic Trends:** Fluctuating rates of inflation and disposable income levels directly impact discretionary spending on dining out, necessitating agile financial strategizing. 🌟 **The Community and Connection Aspect** - **Local Engagement:** Engaging with the local community can drive loyalty. Initiatives supporting local farmers, hosting community events, and contributing to local causes can solidify a restaurant’s place within its locality. - **Customer Retention:** Building meaningful relationships with patrons through personalized services and loyalty programs can enhance repeat business and foster a dedicated clientele. **Final Thought:** The closure of Federales emphasizes the need for restaurant owners and managers to stay informed and adaptable. By anticipating market shifts, innovating continuously, and staying grounded in community engagement, restaurants can thrive despite the inevitable challenges. What are your thoughts on the future of the restaurant industry? Feel free to share your insights and let's continue the conversation 👇 #RestaurantIndustry #BusinessStrategy #ConsumerBehavior #EconomicTrends #Innovation #CommunityEngagement

Are you feeling the pressure to adapt to the digital age but unsure where to start? It's a common dilemma faced by many restaurant owners and managers today. Manual processes and outdated systems can lead to inefficiencies and costly errors.   Traditional methods may no longer suffice in a world where technology reigns supreme. Customers expect seamless digital experiences. Without embracing digitalization, your restaurant risks falling behind the competition. But the question is... WHERE TO START? In our latest episode, we had the privilege of sitting down with Peter Schimpl, VP of Digital and IT at FR L'Osteria SE, a leading restaurant chain at the forefront of digitalization. Peter shares invaluable insights into creating a winning digitalization strategy. From planning and implementation to optimizing processes and beyond. Watch the full episode with Peter Schimpl to gain the insights and inspiration you need to take your restaurant to new heights in the digital age. Link: https://lnkd.in/dXHchhN7 #digitalization #restaurant #hospitality #foodandbeverage

Publication alert: This study reports a commercial hospitality model to explore the connections between word-of-mouth, loyalty, patronage, and customers' revisit intentions in Brazilian restaurants. By analyzing data from 213 patrons using Structural Equation Modeling (PLS-SEM), the findings demonstrate that commercial hospitality positively impacts word-of-mouth, loyalty, and patronage, influencing the intention to revisit. These results offer valuable insights for hospitality and customer behavior research by integrating these critical constructs into an empirical model of behavioral intentions. Moreover, the study provides practical tools for enhancing commercial hospitality management in restaurants and broader hospitality setting. M. Omar Parvez Imran Ahmad, PhD Ahmad, Ph https://lnkd.in/d-qYWfcK #hospitality #marketing #consumerbehavior