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AI as a tool is powerful 👌🏾

🚀 Revolutionizing Food Delivery with AI: DoorDash's Journey DoorDash is at the forefront of innovation in the food delivery industry. By leveraging advanced AI and machine learning, they're transforming the way we experience food delivery. Key innovations: • Predictive delivery times • Optimized routes for faster service • Personalized menu recommendations • Enhanced customer interactions These advancements not only improve customer satisfaction but also boost earnings for Dashers. With a focus on scalability and continuous improvement, DoorDash is setting new standards in the industry. Interested in learning more about how AI is shaping the future of food delivery? Check out this in-depth article: https://lnkd.in/e9Kk96uc #AI #FoodDelivery #Innovation #DoorDash

Unpacking the Future: How Instacart's Generative AI is Transforming Grocery Delivery Instacart's implementation of generative AI is revolutionizing the grocery delivery industry by enhancing several key aspects of the shopping experience. The AI-driven technology personalizes recommendations based on users' past purchases and preferences, improving product discovery and customer satisfaction More Details: https://lnkd.in/dkSwHN7K #ai

From Self- Serve checkouts to now AI powered drive-throughs...

Ever wondered how Gen AI is reshaping customer support / contact centers? 🚀 DoorDash shared in this article on how they have automated their Dasher Support, I found their approach super interesting. We all know that GenAI is super good at interacting with people via natural language. However, in practice, deploying Large Language Models (LLMs) for customer support have its own #challenges, such as ensuring the #accuracy of responses, maintaining the right context, and avoiding language #inconsistencies. Plus, we need to curb those #hallucinations where AI might wander off-track. To tackle these challenges, DoorDash implemented a mechanism called LLM Guardrail. They're achieving a 90% reduction in inaccuracies and a 99% drop in compliance issues. The continuous feedback and updates via the LLM Judge keep the system in check for performance and relevance. Notably, the hybrid approach of combining AI with human intervention guarantees that while routine queries are automated, complex issues still benefit from human insight. This dual system enhances quality and keeps refining the knowledge base for the future. The road for GenAI to automate customer support/ contact centres looks super promising, as more governance mechanisms are developed to monitor and safeguard the performance of GenAI. If you're keen on understanding how AI can revolutionize customer support in your business, let's chat. Comment below or reach out directly for a consultation. Let's explore how we can tailor AI solutions to elevate your operational efficiency! 🚀

Would you make a robot use your human interfaces when it contacts your business? Weird question? Maybe start thinking about it because bots WILL be contacting your business. Google and Apple are working on AI personal assistants, when you start getting those calls will you make them queue up through your human IVR? Will you have bots talking to bots navigating your digital interface? Probably yes. Just like when Uber Eats and Deliveroo drivers used to queue up in McDonalds with the regular customers. But then they got a separate counter, in some cases even a separate door. I predict it will be the same for ai assistants. Why consume expensive human time, or even slightly cheaper IVA's to run through a human designed proccess? On the virtual assistant side, the cost will also be reduced if you can provide a separate external customer API gateway through which ai bots can book and interact with your services. I predict a product set and market will appear here. Anyone seen it yet? Am I missing something? #BotToBot #TheNewB2B #ai #Costtoserve

HelloFresh, a meal kit delivery, recognizing customer service is key and turned to AI for a solution. They introduced Freddy, an AI-powered chatbot on Facebook Messenger, designed to enhance customer experience. Freddy is no ordinary chatbot - it assists subscribers with managing subscriptions, troubleshooting delivery issues, providing personalized recipe recommendations, and even administering surveys and promotions. The results? Nothing short of impressive! HelloFresh saw a 76% reduction in average response time to customer inquiries and a 47% increase in messages from users. This is a shining example of how AI can revolutionize customer service, making it more efficient and responsive. It’s not just about technology, it’s about creating value and enhancing the customer journey. Are you ready to explore what AI can do for your business? Let’s chat! #AI #Chatbot #CustomerService #HelloFresh #SuccessStory

Corporations need to be constantly evaluating how to implement #ai in their businesses. McDonald's must have seen customer outrage AND a decrease in productivity and possibly a decrease in revenue. Thanks Sabrina Labonte for posting this article. Thanks Cynthia Romero-Carrese for forwarding the LI post to me. #ai #futureofwork #cx #futurism #technology #productivity #leadership #management #innovation #strategy

😋 AI agents will eat your IT tickets! You don't have to believe me. You just need to hear Daniel Furtado of Instacart. He will be speaking at a Moveworks webinar on: 📅 Tuesday, October 22nd 🕘 9-10am PT During the session, he will reveal how AI was used to transform support at Instacart, eliminating L1 tasks and elevating the overall experience for end users. He will cover how AI agents are reshaping IT Support by: 1. Streamlining processes for more impactful work 2. Boosting efficiency while enhancing job satisfaction 3. Managing the challenges and rewards of AI-powered support Daniel will also dive into key lessons from the journey, including how Instacart maintained high customer satisfaction throughout the transformation. Don’t miss this chance to learn how AI can unlock new opportunities for AI agents in IT Support! https://lnkd.in/gziRGQ4V

Once upon a time, McDonald's, a prominent fast-food restaurant, aimed to enhance its drive-through experience by implementing IBM's AI-powered drive-through technology, known as "automated order taking (AOT)." However, the technology backfired, leading to many unhappy customers that posted frustrated videos on TikTok. What's the moral of the story? - Ensure that speech-recognition technology is trained in diverse environments and understands a variety of accents, as well as human speech patterns/ slang. - Roll out technology incrementally, one region at a time. - Build and maintain a system for continuous user feedback to address issues promptly. - Most important of all: remember to have a human backup in place, as glitches are inevitable with new technologies. Check out a video in my comment to see how a customer's ordeal turned into a surprising twist with butter and a ketchup packet to complement her ice cream. #McDonalds #CustomerExperience #TechnologyFail #AI #humansareimportant #DriveThroughExperience