36 CREATIVE DEVICES for audience engagement (Part 4 of 8)
Today, in the fourth installment of the series, we explore 7 more devices: DRAMATIC CONFLICT to HOW-TO.
While we may use the words consumers or customers, your audience is any internal or external stakeholder.
12. DRAMATIC CONFLICT
The use of dramatic storytelling with a protagonist, antagonist and conflict to draw in the audience. The drama can be playful, happy, sad, intense, and so forth, but it must be arresting. The conflict can be external, as between a person and a wild animal, or employer and employee; or the conflict can be internal, as with a person who struggles with depression.
13. EMOTIONAL APPEALS
Emotional stories, imagery and music are used to engage an audience and build strong feelings (positive or negative) about a product, idea, company, or brand. The emotions triggered may be fear, excitement, suspense, shock, disgust, sadness, pride, and so forth.
14. EXPERT OPINION
The brand is endorsed by an expert – physician, dentist, engineer, fitness trainer, environmentalist, etc. – thereby enhancing the product’s credibility.
Sometimes these experts are called Key Opinion Leaders (KOLs). From the customer’s perspective, this either reduces the perceived risk of trying a new product, or it reinforces that a currently used product is safe and effective.
15. FACTS AND FIGURES
Facts and statistics, alone or in tables and graphs, are used to support a key message and enhance the brand’s credibility. Logic is employed to persuade the audience.
16. FAMILIARITY
Familiarity keeps audience interest through something known. An effective technique when an ongoing campaign is particularly effective. New executions are built on a common theme or approach. “Familiarity” can also be employed in tandem with “novelty” as a method of introducing new information, for example “You know X is true, but did you know that Y is also true?”
17. HERITAGE
Heritage plays on the long-standing history and consistency of the brand. It harks back to the quality of yesteryear and can tap into the notion of craftsmanship as a metaphor for quality. Consumers trust the brand because of its longevity. Example: Brand X, since 1865. “Heritage” is the opposite of the “novelty” approach.
18. HOW-TO
Expert instructions to accomplish a task. Instructions can be written or visual, or in audio or video format.
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The FULL LIST of posts on creative devices for audience engagement is in the comments section.
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International Association of Facilitators (IAF)
Senior Vice President at Adfactors PR
2wThis is a very well articulated piece Gunjan Kar (She/Her)