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SURVEYSENSUM's latest "State of CX in Indonesia 2024" report, recently featured in Investor Daily, uncovered a critical obstacle for businesses - the lack of integrated technology for monitoring customer satisfaction. In today's digital age, customers expect seamless experiences across all touchpoints. However, disjointed systems and data silos often leave companies blind to the full customer journey, making it nearly impossible to truly understand and improve satisfaction. The solution? A unified system that consolidates customer data, providing a 360-degree view for businesses to act in real-time and deliver the exceptional experiences modern consumers demand. Thank you, INVESTOR DAILY, for spotlighting this crucial issue. Read more here: https://lnkd.in/g77i2Tcb #CustomerExperience #CX #CustomerSatisfaction #StateofCX2024 #Indonesia

The CXNext Phil Summit 2024 Elevating Experience, Innovating Digital Horizons The CX Revolution: Harnessing the Power of AI The Philippine customer experience market is rapidly growing, presenting numerous opportunities for businesses. As digital technology and customer expectations evolve, the market is characterized by high customer loyalty and satisfaction, offering a wide range of services and products. Key drivers include a preference for digital channels, an expanding range of customer experiences, and increasing demand for personalized services. Successful businesses provide engaging and personalized experiences. The Philippine Customer Experience Report highlights three key categories: convenience, service, and trust. Customers seek easy access to service, quick responses, and hassle-free transactions (convenience); reliable and helpful service tailored to their needs (service); and secure, trustworthy interactions (trust). In summary, the Philippine customer experience market offers significant growth opportunities. By focusing on delivering the right experiences and efficient service, businesses can maintain customer satisfaction and loyalty. Event Details: - September 11, 2024 - 08:00 – 17:00 - Manila, Philippines Register Now: https://lnkd.in/g2BPq3Bk #ITKnowledgeZone #TechnologyEvents #UpcomingEvent

Are You Ready to Keep Up with Your Customers in 2025? 🌟 Here’s what happened: In 2024, 72% of Indonesian businesses said customer experience (CX) was a top priority. But by the end of the year, many were still stuck reacting to problems instead of anticipating. 💡 Why this is risky: 1️⃣ Dissatisfied customers walk away silently. 2️⃣ Competitors offering better experiences capture your market share. 3️⃣ The cost of acquiring new customers skyrockets while existing ones churn. 📈 What does this mean for 2025? As the bar for CX rises, being reactive is no longer enough. Businesses that fail to evolve risk falling behind, losing both trust and profitability. 🔑 It’s time to act. What steps will you take to stay ahead in 2025? #CustomerExperience #CXIndonesia

New Edition: View from the Block featuring Syed Mohammad Arshad, Vice President - Operations & Customer Service, WadzPay   Dive into the insights on defining stellar customer support to leveraging state-of-the-art technologies. Syed further shares his strategies on creating seamless customer experiences and fostering a customer-centric environment.   Here's a sneak peek into the latest edition: 🔹 The essence of customer service at WadzPay and its impact on brand loyalty. 🔹 Innovative methodologies for efficient and proactive support services. 🔹 Key strategies for managing and developing a high-performing customer success team. 🔹 Staying ahead in fintech with cutting-edge technologies and digital transformation. 🔹 Ensuring operational excellence with a focus on respect, humility, and continuous improvement. Access View from the Block (May Edition): https://lnkd.in/gDKKefnA   #CustomerService #BrandLoyalty #WadzPay #ViewFromTheBlock #DigitalTransformation

Reclaim Your True Freedom From CX Woes! On this 78th Indian Independence Day, Numr CXM urges you to unravel the true meaning of Independence when it comes to your Customer Experience. We celebrate the freedom to choose, the freedom to express, and the freedom to enjoy exceptional customer experiences. At Numr CXM, we believe that True Independence lies in the ability to deliver seamless, personalized, and empathetic customer experiences. Our cutting-edge CXM solutions empower businesses to break free from the shackles of mediocre customer experience roadblocks and unlock the full potential of their customer relationships. As we honor India's independence, we also salute the unsung heroes of customer experience - the agents, the managers, the customer service personnel, and the leaders who strive every day to make a difference in the lives of their customers. May our collective pursuit of customer excellence be the beacon of Independence that shines bright for generations to come. #NUMR #CXM #IndependenceDay #CustomerExperience #CXMFreedom #FreedomToDeliver #ReclaimFreedom #NPS #CSAT

‘Playtime is over’: the dawn of high-performance #GenAI. We recently joined #CX Summit by Contact Centre Association of Malaysia (Official) alongside Genesys where we uncovered how #GenAI can revolutionize CX, empowering businesses to enhance customer satisfaction, drive revenue growth, and gain a competitive edge through innovative technologies. Our landmark Global GenAI Report highlights a pivotal shift as two-thirds of C-suite respondents acknowledged that GenAI will be a "game changer" over the next two years. 96% of all 784 Asia Pacific respondents emphasize the long-term potential of GenAI, with 95% of the C-suite executives anticipate a material impact. Let’s ignite tomorrow’s CX, today! Read more about the report: https://lnkd.in/dHEccQmT #NTTDATAAPAC 

Despite customers being the cornerstone of any business, it's startling to find that only 31% of companies are monitoring customer satisfaction. This needs to change! Thank you, Warta Ekonomi, for featuring insights from our latest research on the STATE OF CX IN INDONESIA 2024. Read the full article here: 🔗 Warta Ekonomi: https://lnkd.in/gGPkhGFN #CustomerExperience #CX #CustomerSatisfaction #trends2024 #SurveySensum #Indonesia #StateofCX2024

In 2024, exceptional customer experience and satisfaction are game-changers to stay ahead in a competitive, global market. It drives differentiation, boosts retention and loyalty, increases revenue, and enhances brand reputation. 🚀 #CustomerExperience #CX2024

Customer Excellence and Digital Transformation! Last week, our CEO, Mr. Courage Mashavave, graced the Customer Experience Convention 2024 hosted by the Customer Experience Association of Zimbabwe. His insightful presentation focused on harnessing technology to elevate service delivery. He unveiled the 5 pillars of customer excellence: 1. Service Reliability 2. Competence 3. Empathy 4. Timeliness 5. Responsiveness Mr. Mashavave delved into the transformative power of digital technologies and their impact on enhancing these pillars. He highlighted the benefits of digital transformation, such as personalization, convenience, accessibility, cost-efficiency and consumer protection. The key takeaway? ‘’Embrace digital transformation or risk obsolescence’’ AI, as a powerful tool, complements human expertise, allowing professionals to concentrate on complex tasks, strategic planning, and building personalized customer relationships. #CustomerExperience #DigitalTransformation In closing, Mr. Mashavave's message was clear, ‘’Go Digital or Go Home." Let's embrace the future of customer experience and digital innovation. Courage S. Mashavave (FCCA)

‘Playtime is over’: the dawn of high-performance #GenAI. We recently joined #CX Summit by Contact Centre Association of Malaysia (Official) alongside Genesys where we uncovered how #GenAI can revolutionize CX, empowering businesses to enhance customer satisfaction, drive revenue growth, and gain a competitive edge through innovative technologies. Our landmark Global GenAI Report highlights a pivotal shift as two-thirds of C-suite respondents acknowledged that GenAI will be a "game changer" over the next two years. 96% of all 784 Asia Pacific respondents emphasize the long-term potential of GenAI, with 95% of the C-suite executives anticipate a material impact. Let’s ignite tomorrow’s CX, today! Read more about the report: https://lnkd.in/dHEccQmT #NTTDATAAPAC