"Without a clearly defined, documented, and shared direction of where we’re going, our CX vision, marketers find themselves at risk of drifting aimlessly." 🌟 Andrew Addison explores practical insights in our latest blog on #vision in Customer Experience: - Learn why a clear CX vision is crucial for consistency and success. - Discover practical steps to create and align your CX vision. - See how vision can guide your business towards long-term goals and customer satisfaction. Read more to transform your approach to Customer Experience: https://hubs.li/Q02FyLvc0 #CustomerExperience #CX #MarketingStrategy #BusinessSuccess
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More Relevant Posts
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Having a clear vision for your goals CX helps as much as you might expect
"Without a clearly defined, documented, and shared direction of where we’re going, our CX vision, marketers find themselves at risk of drifting aimlessly." 🌟 Andrew Addison explores practical insights in our latest blog on #vision in Customer Experience: - Learn why a clear CX vision is crucial for consistency and success. - Discover practical steps to create and align your CX vision. - See how vision can guide your business towards long-term goals and customer satisfaction. Read more to transform your approach to Customer Experience: https://hubs.li/Q02FyLvc0 #CustomerExperience #CX #MarketingStrategy #BusinessSuccess
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Director, Amazon Last Mile - Americas Business Coach and Business Development Program
Resharing a cool product offering from my friend, HBS sectionmate, and digital customer experience professional, Danielle Anderson, that can offer senior leaders and their teams some fresh insights on their current customer experiences. Have a look below!
Chief Digital Officer and Executive Leader in Customer Experience, Digital Strategy, AI Transformation | Delivering growth and building long-term customer relationships for Luxury Goods, Retail and Hospitality brands
Today, inspired by conversations with my clients at Perspective Consulting, I’m launching a Customer Experience (CX) offering to support Board Members, C-Suite Executives and Founders: The CX Diagnostic. 🔹 When was the last time you had a clear view of your end-to-end journey as well as what delights and frustrates your customers? 🔹 Has your experience kept pace with evolving customer needs and expectations? 🔹 Are you ready to turn your customer experience into a meaningful competitive advantage? The CX Diagnostic empowers brands to enhance engagement, improve customer satisfaction and drive long-term, sustainable growth. ➡ It’s easy to get started, just schedule a 30min ‘no expectation' conversation by clicking ‘Book an Appointment’ on my profile. I also encourage you to like, comment and/or share this post with anyone in your network that may find the CX Diagnostic beneficial. #CustomerExperience #CustomerJourney #CustomerSatisfaction #SustainableGrowth #PerspectiveConsulting
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Global Executive & Mobile Strategist - enabling Enterprises to simplify complexity and deliver the promise of mobility
Many businesses collect customer feedback, but few use it effectively. 💬 True value comes from weaving customer experience (CX) insights into every aspect of operations. So, move beyond basic feedback to strategically leverage customer data. This will help you connect CX metrics with business outcomes. https://lnkd.in/eC8hN8YX #CustomerExperience #CX #Feedback
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Many businesses collect customer feedback, but few use it effectively. 💬 True value comes from weaving customer experience (CX) insights into every aspect of operations. So, move beyond basic feedback to strategically leverage customer data. This will help you connect CX metrics with business outcomes. https://lnkd.in/eugZPz_W #CustomerExperience #CX #Feedback
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Customer Service & Account Management Specialist | Expert in CRM Optimization, Client Retention, and Process Improvement | Driving Business Growth & Efficiency
Why Customer Experience (CX) Matters More Than Ever In today’s competitive landscape, customer experience (CX) is a critical differentiator for businesses. It’s not just about solving problems; it’s about delivering value, building trust, and creating memorable interactions that keep customers coming back. Here’s how CX directly impacts businesses: ✅ Customer Retention: A satisfied customer is more likely to stay loyal, reducing churn and increasing lifetime value. ✅ Revenue Growth: Positive experiences lead to repeat business and referrals, hence boosting profitability. ✅ Brand Reputation: Word-of-mouth remains powerful. Delighting customers turns them into brand advocates. ✅ Competitive Advantage: In markets where products and prices are similar, superior CX sets businesses apart. Every touchpoint counts, from a prompt email response to solving challenges with empathy and care. Businesses that invest in CX don’t just meet expectations; they create loyal customers who drive long-term success. How is your organization improving customer experience today? #CustomerExperience #BusinessSuccess #CXMatters #CustomerLoyalty
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Many businesses collect customer feedback, but few use it effectively. 💬 True value comes from weaving customer experience (CX) insights into every aspect of operations. So, move beyond basic feedback to strategically leverage customer data. This will help you connect CX metrics with business outcomes. https://lnkd.in/gcvbMWMT #CustomerExperience #CX #Feedback
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Many businesses collect customer feedback, but few use it effectively. 💬 True value comes from weaving customer experience (CX) insights into every aspect of operations. So, move beyond basic feedback to strategically leverage customer data. This will help you connect CX metrics with business outcomes. https://lnkd.in/g8BF5qKk #CustomerExperience #CX #Feedback
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Many businesses collect customer feedback, but few use it effectively. 💬 True value comes from weaving customer experience (CX) insights into every aspect of operations. So, move beyond basic feedback to strategically leverage customer data. This will help you connect CX metrics with business outcomes. https://lnkd.in/e9XC7CaG #CustomerExperience #CX #Feedback
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Do you know the hidden costs of ignoring Customer Experience (CX)? 🌟 CX is often the make-or-break factor in today’s competitive market. It’s not just about avoiding lost sales - poor CX can erode your brand’s reputation over time. Conversely, even small, thoughtful investments in CX can lead to substantial returns. For instance, improving response times, personalising communications, or simply making your purchase process more intuitive can significantly enhance customer satisfaction. What small changes have you made to improve CX, and what impact did they have? Remember, a great customer experience is your best marketing strategy! #CustomerExperience #CX #DigitalMarketing #SME
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Enhance #customerexperience from awareness to retention in our comprehensive guide. Read this blog to explore the nuances of customer experience, challenges, and best practices for achieving excellence #cx https://hubs.ly/Q02sjqDJ0
