Quantum Quest Talents’ Post

Want a job in customer success where people brag about how great their team is? We found them! We spoke with nine customer success managers about the secret ingredient that makes their teams great. #Hiring #NowHiring #CustomerSuccess #TechJobs

🌟What Drives Me as a Customer Success Manager 🌟 📍Every day, I’m motivated by a simple yet powerful mission: to help customers reach their fullest potential. In my role as a Customer Success Manager, I’ve seen firsthand how even the smallest act of support can lead to significant growth, stronger connections, and deeper trust. For me, this isn’t just a job it’s about empowering people to succeed, helping them find value, and guiding them through every step of their journey.#LinkedIn 📍My Vision for Customer Success: My vision is to create a customer experience that feels seamless, supportive, and genuinely helpful. I believe that when customers feel understood and cared for, they’re able to get the most out of our products and services. It’s my goal to make sure that every interaction, every email, and every check-in builds a stronger foundation of trust and success. 📍Future Goals and the Impact I Want to Make: Looking forward, I’m focused on deepening my impact within customer success. Whether it’s through building stronger relationships, identifying customer pain points, or celebrating each success story, I want to ensure that every customer I work with feels fully supported. My goal is to become a trusted advisor who not only resolves issues but proactively drives growth and value. 📍How I Plan to Achieve This Vision: I’m committed to continuous improvement learning from each experience, listening to customers, and adapting to new challenges. By honing my skills and fostering connections within the community, I strive to bring even more value to each customer interaction. 💬 What drives you in your career? I’d love to hear about the purpose that fuels your work in the comments. 📍If you’re passionate about customer success or want to discuss strategies for helping customers thrive, let’s connect! Together, we can inspire a future where every customer feels valued. #Newweek #CustomerSuccess #CustomerExcellent #CustomerExperience #Motivation #Purpose #Inspiration #problemsolving #21daylinkedInchallengewithhaoma

If you don't set the bar high in customer support, you'll watch the performance of your team suffer (and it won't be fun). When my friends at Boldr are building managed customer support teams, sometimes clients are surprised to see them recommend senior customer advocates in the mix. "Wait, isn't this for a Tier 1 team?" is the common objection. It doesn't matter what "tier" you're hiring for, you can find experienced and talented individuals who clearly excel in terms of their performance. You need high performers to set the bar high for your entire team. What does a top performer look like? Read the post below to find out. https://lnkd.in/eQNbZxqF

I am looking to #hire one SaaS product operations specialist. Job Responsibilities: 1. Operational Management: Supervise daily operations related to product onboarding to ensure a smooth and efficient process. Coordinate with product onboarding, engineering, product management, and customer support teams to resolve operational issues. 2. Customer Onboarding: Collaborate with the product onboarding team to streamline the onboarding process, ensuring that new customers are effectively integrated into the platform and are well-versed in its functionalities. 3. Customer Success: Work closely with the customer success team to understand customer needs, monitor their progress, and ensure they achieve their desired outcomes with MayaMaya. Address any customer concerns promptly and effectively. 4. Process Improvement: Identify, develop, and implement process improvements to enhance the onboarding experience and overall product performance. Focus on reducing operational inefficiencies and supporting scalability. 5. Data Analysis: Utilize data to monitor the onboarding process and customer success metrics, identify trends, and provide actionable insights. Collaborate with data analysts to gather and interpret data related to customer onboarding and success. 6. Documentation: Maintain comprehensive documentation of onboarding processes, workflows, and procedures. Ensure all documentation is up-to-date and accessible to relevant stakeholders. 7. Quality Assurance: Conduct regular quality assurance checks to ensure the onboarding process and the product meet specified standards and performance metrics. Collaborate with QA teams to identify and address any defects or issues. 8. Customer Support: Work closely with the customer support team to understand user feedback and troubleshoot issues. Ensure timely and effective resolution of customer queries during and after the onboarding process. 9. Cross-Functional Collaboration: Act as a liaison between different departments to ensure alignment on product goals, onboarding priorities, and customer success initiatives. Facilitate communication and collaboration across teams. More details and application on - https://lnkd.in/geyv45ru

What drives the success of our customer success team Workhuman ? It's the people! A strong team culture ensures our CSMs feel supported and excel in their roles. Our Senior Customer Success Manager, Christopher Wrightshares insights with Built In Boston"How Strong Team Culture Fuels Customer Success Reps." Want to know what sets our team apart? Read our interview with Built In Boston for more details. #Hiring #NowHiring #LifeAtWorkhuman

What drives the success of our customer success team Workhuman ? It's the people! A strong team culture ensures our CSMs feel supported and excel in their roles. Our Senior Customer Success Manager, Christopher Wrightshares insights with Built In Boston"How Strong Team Culture Fuels Customer Success Reps." Want to know what sets our team apart? Read our interview with Built In Boston for more details. #Hiring #NowHiring #LifeAtWorkhuman

🌟 Aspiring Customer Success Manager: Ready to Make an Impact! 🌟 Hello, LinkedIn community! 👋 I’m excited to share my journey as I transition into the field of Customer Success. With a strong background in care navigation and relationship management, I’ve cultivated a passion for empowering customers to achieve their goals and drive meaningful outcomes. 🔍 Why Customer Success? I believe that a successful customer journey goes beyond just providing a service; it’s about building lasting partnerships and ensuring clients feel valued and supported. I’ve seen firsthand how personalized guidance and proactive engagement can significantly enhance satisfaction and loyalty. 💡 Skills I Bring: Relationship Management: I excel in understanding client needs and aligning solutions to meet their goals, ensuring a tailored experience for every customer. Data-Driven Insights: My ability to leverage data informs my strategies, enhancing user experiences and driving outcomes effectively. Problem-Solving: I thrive on identifying innovative solutions to challenges, ensuring clients feel supported every step of the way. Team Development: I’ve fostered collaborative environments by implementing mentorship programs and encouraging ongoing professional development, enhancing team performance and dynamics. Operational Improvement: I have streamlined workflows through structured follow-up systems, reducing response times and improving service delivery, ultimately leading to higher client satisfaction. Performance Monitoring: Utilizing data to track success metrics has been key. I regularly analyze client satisfaction scores and service utilization rates to identify trends and optimize engagement strategies. 🚀 My Goal: I’m eager to connect with industry professionals and learn from your experiences in Customer Success. I’m particularly interested in strategies for enhancing customer engagement and retention. If you’re in the Customer Success field or have insights to share, I’d love to connect and exchange ideas! Together, let’s empower our clients to reach their full potential! 🤝 #CustomerSuccess #CareerTransition #RelationshipManagement #DataDriven #ClientEngagement #Networking #TeamDevelopment #OperationalExcellence

What drives the success of our customer success team at Workhuman ? It's the people! A strong team culture ensures our CSMs feel supported and excel in their roles. Our Senior Customer Success Manager, Christopher Wrightshares insights with Built In Boston"How Strong Team Culture Fuels Customer Success Reps." Want to know what sets our team apart? Read our interview with Built In Boston for more details. #Hiring #NowHiring #LifeAtWorkhuman

What drives the success of our customer success team Workhuman ? It's the people! A strong team culture ensures our CSMs feel supported and excel in their roles. Our Senior Customer Success Manager, Christopher Wrightshares insights with Built In Boston"How Strong Team Culture Fuels Customer Success Reps." Want to know what sets our team apart? Read our interview with Built In Boston for more details. #Hiring #NowHiring #LifeAtWorkhuman