Dr Rachel O'Connell’s Post

Excited & looking forward to moderate this lovely panel of experts on #CSAM where we’ll dive into the urgent need for effective strategies, collaboration, and technology to protect vulnerable individuals online. Our panel will bring together experts from various fields, including law enforcement, tech, policy-making, and child protection. Andrew Briercliffe Dr Rachel O'Connell Adam Levine, CAMS, CPP Sigurdur Ragnarsson Concentrix Trust & Safety #trustandsafety #trustandsafetyfestival

Being a leader is a juggling act, and carries a discipline of spending time working 'ON' the business, as opposed to working 'IN' the business. It's important to remember that most businesses wouldn't be around if it wasn't for the customer, keeping a pulse check of 1) who your customers are 2) what they wan't and 3) how they want it, has to be THE top priority. From the 'top down' to the 'bottom up' actively listening to feedback, taking time to keep the pulse of your customer will reap rewards whether this be through retention, increased revenue, CSAT. Can you remember the last time you spent time talking to a customer and gaining their feedback on your companies service offering? Maybe now is the time..... 'High performing organisations have a long term customer service strategy underpinned by leadership commitment' Joanna Causon, CEO - The Institute of Customer Service

#XCMGICFS6 Here are the highlights from Day 1 of the 6th XCMG International Customer Festival , check it out ! ! #XCMG #SolidtoSucceed #XCMGICF

Here's a recap of some thrilling happenings at #TCS from around the world! #ICYMI Learn more:

Discover the Top Safety Focus Areas for #NXP in 2024 👇

Ops (and EDs) - we have a problem! AIs top 10 pains of exhibiting are all but 1 Ops related... 1. Last-Minute Changes 2. Unclear Communication 3. Inefficient build up 4. Technical Issues 5. Hidden Costs 6. Lack of On-Site Support 7. Conflict with Contractors 8. Poor Amenities 9. Visitor No-Shows 10. Inefficient breakdown We are about to switch up our board game 'Move in Mayhem' to its latest version 'NPS Battlefield' because if we don't start focusing time, effort and budget on this list we are in trouble! I'm recording The Ops Nest next module on Customer Service... what do you think should be included?

🚛 How Many Boxes Can You Guess We Move in a Month? 🚛 Here’s a fun one: If you had to guess, how many boxes do you think the BQS team moves in a month? Hint: It’s more than you might think! Post your guesses in the comments, and the closest guess will get a shoutout in our next post! #GuessTheBoxes #MovingFun #CommunityChallenge #BQSFamily

#SITS24 Come by stand #625 today, you won't regret it! Have a chat with the Marvellous John Noctor 🦸 🌟 our Chief Delivery Officer & test your reactions on our ''beat the benchmark' game! 🎮 Don't forget to hunt down the QR code for a sneak peak into the upcoming ITSM Benchmarking Report- coming soon! 👀 #watchthisspace #servicedesk #servicemanagement #SITSshow #ExCel

This is a very good discussion about security protection data and CMMC. Every MSP needs to understand this and keep their finger on the pulse of CMMC, the need for MSPs, and what MSPs need to do. I am a member of the CISC and they do a lot of good work diving into the deep topics of CMMC so that it can be understood and explained in documents like this.

#EES2024 Day 2 was even better !🙌🏽 Deonna Hodges, Don Bora , Nathan Esquenazi and others shared some empowering tips. Here are some key takeaways: - Focus on what you can control to drive your growth. - Understand the "why" behind every action. - Master the art of writing technical design docs. - Learn from mistakes to avoid hitting a plateau. - Acknowledge the strengths of your teammates. -Flex your mental muscle and think about the "why" when things go wrong - Economic downturn often sparks entrepreneurial ventures. - Agile leadership emphasizes collaboration over directiveness. - Agile feedback focuses on reflection and adaptation, not judgment and control. Which of these resonates with you? #Engineering #Tech #CodePath