Reality Based Group’s Post

The effect of customer interaction with the brand as an antecedent of customer loyalty: analysis of three cognitive, emotional and behavioral approaches https://lnkd.in/d-CPWf7e

SARA is transforming the way USCIS assists the public. With increases in user satisfaction rate and conversation completion rate, as well as a decrease in “Not Useful” articles, SARA is revolutionizing customer interactions. Discover how SARA is making customer service more efficient than ever: https://lnkd.in/esufgYrk

The BFCM season can be chaotic, but our client successfully navigated the surge in customer inquiries with our support.🚀 Learn how we optimized their customer service operations and improved key performance metrics here 📈 → https://hubs.li/Q02PHKxn0 #CustomerExperience #BFCM #EcommerceSuccess #CustomerSupport #Horatio #BusinessGrowth

7 reasons the real customer journey starts after purchase. https://hubs.la/Q02ZhbJy0

Log10 AutoFeedback incorporates customer service agents' edits to deliver AI-generated responses that are more closely matched to the voice of individual agents. That means increased accuracy, better customer experiences, and shorter handling times across the whole system. See it in action below 👇

Several studies have established the causal relationships between high-quality service and customer retention. In this infographic, we highlight five customer service statistics that show the interaction between customer care and consumer behavior. #CX #customersupport #customerservice #customerretention #customerloyalty #TheUncommonBPO #PuttingPeopleFirst #GrowWithGlowTouch https://hubs.ly/Q02w360q0

Exploring the impact of increased customer interactions on satisfaction levels: Are more interactions leading to lower satisfaction rates? Stay tuned as OnR's Customer Support Experience Survey delves deep into the data to uncover insights that will reshape your understanding of customer service excellence. Follow us for updates on how to dissect the data and find strategies for improvement. #CustomerExperience #DataInsights

70% of Customers Expect Consistent Experiences Across Channels! Building strong customer relationships is key to long-term success. Our blog post dives into 7 components for a lasting competitive advantage, including fostering customer loyalty. https://lnkd.in/gYG6C7j5 #customerexperience #customerloyalty #businessgrowth

Not every optimisation has to increase revenue. Sometimes, it’s about improving the customer experience. For example: - Adding FAQs based on customer service feedback. - Providing product guides after purchase so customers can get the most out of what they bought. Remember this: A better customer experience → leads to better retention.