Austin, we agree that 'Service by the Boxes' is an excellent tool for "enhancing customer service" and "optimizing repair procedures." John Dowling will speak at the Associated Equipment Distributors Summit in January 2025 to discuss why service departments underperform.
I recently attended a service manager seminar and was fortunate enough to come across a truly enlightening book. Its content provided valuable insights and perspectives that I believe are essential for anyone involved in product support within a dealership setting. From enhancing customer service to optimizing repair procedures, this book covers a wide range of topics crucial for success in the industry. I wholeheartedly recommend it to fellow service managers and support personnel seeking to elevate their skills and knowledge. Big thanks to Nichole Stoltz and John Dowling for bringing this book into my hands.
