Reputation Sciences’ Post

Why Don’t Some Business Owners Respond to Google Reviews? Good question! If a customer came to your service desk with a complaint, you’d respond, right? So why do some business owners avoid responding to online reviews, even negative ones? 📍 Time Constraints Responding to reviews takes time, and small businesses with limited staff might find it hard to keep up. 📍 Lack of Know-How Writing the right response takes some skill. Some business owners might feel they don’t have the experience to craft an effective reply. 📍 Fear of Conflict Let’s face it—dealing with negative feedback can be uncomfortable. Some business owners avoid responding because they worry it might make things worse. 📍 Not Realizing Its Importance Some businesses just don’t understand how big of an impact responding to reviews can have on customer trust and their overall reputation. 📚 Reference https://lnkd.in/ePUw3uEa #localseo #seotips #googlereviews

In a world where online reputation is paramount, discovering strategies to manage negative reviews is crucial. Dive into these nine proven tactics shared by founders and marketing pros on how to address and diminish adverse online feedback. Let's ponder over how these insights can reshape our approach to handling criticism and enhancing customer satisfaction. - Implementing a Feedback Evolution Program: Convert detractors to promoters by involving them in solution-making programs. - Acknowledging and Learning from Critiques: Transform negative reviews into opportunities for improvement. - Engaging Quickly with Personal Responses: Demonstrate genuine care and willingness to resolve issues promptly. - Utilizing E-commerce Tools for Improvement: Leverage tools like Yotpo to glean insights and enhance products and services. - Proactively Addressing and Resolving Concerns: Prioritize understanding and addressing root causes with empathy and transparency. - Collecting Positive Reviews: Encourage satisfied customers to share their experiences to balance out negative feedback. - Offering Personalized Solutions to Feedback: Tailor responses and solutions to address specific customer concerns. - Making Tangible Improvements from Feedback: Actively implement changes based on feedback to enhance customer experience. - Resolving Issues with Considerate Gestures: Address complaints with thoughtful gestures to turn negative experiences around. Let's embrace these strategies as pillars for building stronger customer relationships and fostering a positive brand image. What's your take on reshaping online reputation management? https://lnkd.in/d-xh6FdP

❌ I speak to so many multi location businessess who struggle to manage their reviews ❌ Why are reviews critical? 80% of people read online reviews 🤯 Leighanne Rayome has just written a brilliant article on how to manage business reviews at scale. 🔥What she covers:🔥 📈 Who manages reviews? 📈 Multi location review management process 📈 Where to get reviews 📈 How to get more reviews for multi location businesses 📈 How to monitor reviews at scale If you are a business, or digital agency who manages reviews for your clients and struggles to harness the power of effective tool management- this one is for you! Check out the full article here👇🏼 https://lnkd.in/eCptDr-w

Have you ever felt that improving processes in your service-business is hard? 🥵 Well, There's good reason for that. Check my new blog post on why process improvement in service is particularly challenging. And how to nail it anyway. #processimprovement #agency #professionalservices https://lnkd.in/em-SDpBC

📢 Did you know that reviews can make or break your business? As the saying goes, "Your reputation is your most valuable asset." That's why it's crucial to have a solid review management service in place. Let's dive into why this service is so important. ✅ First and foremost, reviews are the first thing potential customers look at when researching a business. Positive reviews can instantly build trust and credibility, while negative reviews can turn potential customers away. With a review management service, you can monitor and respond to reviews, ensuring that your business maintains a positive online reputation. ✅ Reviews also play a significant role in your search engine ranking. The more positive reviews your business has, the higher your ranking will be on search engines like Google. This means more visibility for your business and, ultimately, more potential customers. ✅ Review management services not only help you monitor and respond to reviews, but they also allow you to gather valuable insights about your customers. You can learn what they love about your business and what areas may need improvement. This information can help you make necessary changes to provide the best experience for your customers. ✅ Lastly, a review management service can save you time and stress. Instead of constantly checking different review platforms, you can have everything in one place, making it easier to manage and respond to reviews promptly. Don't underestimate the power of reviews. Make sure your business has a strong review management service in place to maintain a positive online reputation and attract potential customers. #ReviewManagement #OnlineReputation #OnlineReviews #CustomerFeedback 💬

One of the #documentation related resources shared in this week's general newsletter is "How to Write Clear and Concise Knowledge Base Articles" from Hazel Raoult and KnowledgeOwl: https://lnkd.in/gGtuSH_E See the comments to read and subscribe to the general newsletter or the specific weekly email for documentation!

Is your agency lacking structure? Do you need more consistency when it comes to your agency operations? hastings + co can assist you to create consistency, transparency, accountability, and quality assurance in your team by preparing a tailored operations manual with customised policies and procedures.  We can review your office’s standard operating procedures and create customised policies and procedures manuals, aligned to your business’s best practices. Invest in this valuable decision-making and accountability tool. Your team will benefit from this manual by practising effective and compliant processes. They will also become more knowledgeable, and this will ultimately improve their workflow and performance in their field.  Reach out today by emailing info@hastingsandco.com.au to find out more!

Trust and credibility. These are critical to growing a successful business, but how do you communicate that you're trustworthy online? From monitoring to online review management, we show you how. #OnlineReputationManagement #ReputationManagement #TrustAndCredibility #DigitalMarketing https://hubs.ly/Q02wJTJX0

Today we’re meeting Jason. He runs a cleaning business—let’s call it “Spick and Span”—and quite frankly, nobody can make a place gleam like Jason’s crew.🧼 But here’s the problem: despite doing a consistently fantastic job, his customers weren’t exactly rushing to leave glowing online reviews. And when they did? Well, let’s just say a few of them were more “dust bunny” than “polished perfection.” 🐰 Jason was fed up.😤 He knew that online reviews could make or break a business, but chasing customers to leave reviews felt like trying to clean up after a mudslide with a toothbrush. 🪥 Worse, the occasional not-so-great review would sneak through and sit there, taunting him on Google. It was like washing your car only to have a low flying, malevolent seagull poop bomb it seconds later.😫 One day, after staring at another not so sparkling review, Jason had a lightbulb moment. “What if,” he thought, “I could get more reviews and make sure they’re the kind I actually want?” 💡Enter AI-powered review automation. Jason set it up, and suddenly, his review game went from zero to hero.🦹♂️ The system politely nudged his happy customers to leave reviews, and, get this—it could filter out the bad ones before they hit Google! He now feels like he has a velvet rope and a robotic bouncer at the entrance to his online reputation, letting in only the VIPs.🦾 Now, Jason’s business is hoovering up 5-star reviews like a vacuum picks up crumbs.✨ Customers are singing his praises online, and any negative feedback? It’s handled privately, so it never sees the light of day. Jason’s squeaky-clean reputation is intact, and his business is going gang busters. He’s even started joking that his reviews are as spotless as the homes he cleans!🙂 🚨So, here’s the deal: ❗️Stop leaving your reputation to chance. Let AI automate your review process and keep your online presence shining. You’ll feel like you have your own dedicate PR manager who works around the clock and never misses a beat. Ready to turn your business into a 5-star sensation? DM us and get started with AI-powered review automation.🤖 Trust me, you’ll wonder how you ever survived without it—just ask Jason. #chatbotmarketing #aibusiness #digitalmarketing

Are you prepared from 10/15/2024? New recordkeeping rules go into effect. Hopefully you have already been preparing! #TSR #MarketingCompliance #TelemarketingCompliance https://lnkd.in/gS_4Yi-3