Richard Chen’s Post

Morning 👏 Due to growth and hiring velocity, we've made a small tweak to onboard new team on the same day. It's one of those tweaks you don't make until you need to—hindsight is a wonderful thing. 🤣 but it feels so much better! Hats off to our HR powerhouse and supporting leaders for bringing this together straight after a busy offsite Rossanne Laurice Bunda, CHRP® Attacking Monday and this week with 7 new hires: 💚 💚 1 Technical Account Manager 💚 1 Account Manager 💚 1 Account Analyst 💚 1 Project Manager/Analyst 💚 4 Business Development Reps Technical Account Manager 🤓 - OrbitalX secures around £2000 per month of technology as part of your GTM motion, so you don’t have to waste time and money on the wrong choices. This role plays a key part in that orchestration. Account Manager 🤓 - Only looks after 12 clients, so you get a chance to build a real relationship that's not transactional or about selling something after every conversation. Our AMs are world-class, and I've seen all sorts of experience across Europe, America, and APAC. Account Analysts 🤓 - We're harnessing so much data that we're going to bring to the surface: account coverage, hot MQLs, who picks up the phone, B.E.S.T framework data for multithreading, social growth. This role is all about giving time back to the AMs so they can spend more time with you in our exclusive POD system. Project Manager/Analyst 🤓 - Complex orchestration takes critical attention to detail. As we grow PODs, the backend PM team needs help, so this role fits nicely into that. Business Development Reps - 🤓 🤓 🤓 🤓 - This role is super exciting. Over the past 12 months, we’ve had a front-row seat to how companies struggle to join the dots between market demand and a signed order form, so help is coming! 🚑 🚑🚑 Our XDRs will have a full end-to-demand motion in front of them with playbooks that work. They will never leave a conversation without a next step, world-class content for your TIER 1 ICP, an irresistible offer of knowledge, or an SQO meeting. Everything starts with a conversation...... OrbitalX Stuart Dale James Ford Hansel Belleza Marie Rose Malag Mary E. Rochelle Ann Condino Bobby Shawver

Stephen Hambleton is looking for a Product Manager in Minnesota! Do you want access to the rest of the product manager jobs instead of just getting them one by one, then sign up for our exclusive newsletter here.  https://lnkd.in/g5CzeTKW In addition to sending you a fresh batch of urgent product manager roles each day like hot bread out of the oven, I will also be sending you some LinkedIn templates on how to convert these LinkedIn postings into interviews.  https://lnkd.in/g5CzeTKW For whatever reason I have been getting a lot of hate comments about posting this many product manager jobs from real product managers. I have no clue how some people can be that angry considering I am trying to help the community out. You can sign up for the postings in my newsletter here.  https://lnkd.in/g5CzeTKW I am hosting 7 live trainings next week with the intention of helping as many people land a product manager job as possible for FREE. My team is still posting up the meetups on Eventbrite, but I will be sending an invitation to the following trainings over the weekend.  https://lnkd.in/g5CzeTKW Real Reason Nobody is Landing Product Manager Jobs in 2024 How to Interview Against Product Managers with More Experience Cold Product Manager LinkedIn Message Templates to Convert Interviews Product Manager Resume Templates for Startups and Big Tech Roles Big Tech Product Manager Case Studies of 2024 Secret Product Manager Job Boards and Referral Network How to Increase Product Manager Job Applications w/ Chat GPT + AI PS Please RESHARE this post for all your colleagues still looking for a job. #productmanagement #productmanagementcareers #productmanagementjobs #speedtolead

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Looking to bring on a VP of Customer Success?! Take a look at this amazing FlanStaff Candidate! 💠 VP Customer Success - IL 💠 🔹Strategic Leadership🔹 Customer-Centric Vision: Demonstrated ability to lead and develop global Customer Success, Professional Services, and Customer Support teams, consistently exceeding satisfaction goals and driving retention 🔹Proven Track Record🔹 Measurable Impact: Achieved significant improvements in key metrics, including a 12% increase in retention rate, upsell and NDR over 110%, and a 300% increase in positive customer reviews within 6 months 🔹Innovation and Process Improvement🔹 Operational Excellence: Implemented new systems and processes, including a churn data capturing system, updated Professional Services playbook, and scalable Customer Success communication cadence, resulting in improved project delivery and customer health 🔹Cross-Functional Collaboration🔹 Holistic Approach: Partnered effectively with Product, Development, and Operations teams to enhance release processes, maintenance schedules, and crisis communication plans, ensuring a seamless customer experience 🔹Executive-Level Engagement🔹 C-Suite Liaison: Organized and ran the Inaugural Customer Advisory Board, conducted executive customer health calls, and participated in Series B funding rounds, demonstrating ability to communicate with high-level stakeholders 🔹Scaling for Growth🔹 Team Expansion: Doubled the Customer Experience group in the first year while maintaining high performance, showcasing capability to scale operations in fast-growing environments 🔹Multi-Industry Expertise🔹 Diverse Background: Extensive experience across cloud computing, SaaS, workforce management, and customer engagement sectors, providing a well-rounded perspective on customer success strategies #CustomerSuccess #VPCustomerSuccess #SaaS #Leadership #CustomerRetention #CustomerExperience #B2B #TalentAcquisition #CustomerCentric #BusinessGrowth #CustomerSatisfaction #TechIndustry #ExecutiveSearch #CloudComputing #ProfessionalServices

Happy Tuesday LinkedIn! After you're done voting, take a gander at this...! 🚀 Zencity is hiring an Enterprise Customer Success Manager! 🚀 Ideal candidates should excel at driving day-to-day strategic value for public sector customers in state, local, and public safety governments while executing on long-term value. Here’s what stands out about this role: 💡 Strategic Advisor & Relationship Builder: Act as a trusted advisor for government leaders and agencies, providing guidance that delivers real impact. We don't just knock out tasks, we're partners and collaborators with our government customers. 🎯 Long-Term & Short-Term Focus: Able to deliver immediate client value while developing strategies aligning with long-term data-driven goals for better resident engagement and city life improvement. Our customers are mission-driven to build better trust and community, so are we. ⭐ Autonomous and Collaborative: Take ownership of a high-touch book of business, thriving in a proactive role that’s both independent and cross-collaboratively team-oriented. You've got a team and company to support you, and you're positioned to be driving. If you’re excited about government, leveraging data and relationships to improve government trust and satisfaction, and have 7+ years in customer success or similar fields, check it out! ✨ Link to apply for the role is in the comments below ✨ Let me know if you have any questions! #govtech #saas #customersuccess

What drives the success of our customer success team at Workhuman ? It's the people! A strong team culture ensures our CSMs feel supported and excel in their roles. Our Senior Customer Success Manager, Christopher Wrightshares insights with Built In Boston"How Strong Team Culture Fuels Customer Success Reps." Want to know what sets our team apart? Read our interview with Built In Boston for more details. #Hiring #NowHiring #LifeAtWorkhuman

When hiring a VP or Director of Customer Success/Experience, there are three key skills that I consider absolutely essential:   Leadership: Above all, I look for exceptional leadership skills. This individual must be able to inspire, motivate, and guide their team towards achieving the organization's customer success goals. They should have a track record of effectively leading and developing teams, fostering a culture of collaboration, innovation, and continuous improvement.   Strategic Vision: A successful VP or Director of Customer Success/Experience must possess a strategic mindset and the ability to develop and execute comprehensive customer success strategies aligned with the company's objectives. They should have a deep understanding of customer needs, market trends, and the competitive landscape, enabling them to identify opportunities for growth and drive long-term customer value.   Customer-Centric Focus: Last but certainly not least, I prioritize truly customer-centric candidates. They must have a genuine passion for understanding customer needs, delivering exceptional experiences, and building strong, lasting relationships. This individual should be empathetic, proactive, and dedicated to advocating for the customer's voice within the organization, ensuring customer success remains at the forefront of every decision.   In summary, a successful VP or Director of Customer Success/Experience must possess strong leadership, strategic vision, and a customer-centric focus to drive sustainable growth and success for both the customers and the organization.

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Coming soon: 🗞️ The State of GTM Jobs: Customer Success 🗞️ In the post-ZIRP era, the intersection of retention and revenue is only growing in scope and importance. The article on customer success will be published on GTMnow soon, outlining: -- Overall hiring growth trend -- Trends in seniority for CS hiring -- Search duration for CS professionals -- Specializations and reporting structure shifts -- Finding the right role for a CS leader -- CS roles available now This is Part 2 of our State of GTM Jobs series (read Part 1 on Sales via GTMnow or Substack). We’ve partnered with Live Data Technologies to analyze real-time job changes across 88 million professionals, uncovering key insights into CS and GTM hiring trends. In addition to the data, CS and revenue leaders have also directly analyzed and shared their perspectives on the landscape. To receive a copy when it drops, join 50k+ other revenue leaders in GTMnow (gtm now [dot] com). -- GTMnow is the media brand of GTMfund, sharing insight and advice on go-to-market from the top 1% GTM executives, VCs, and founders, along with our viewpoint from working with hundreds of portfolio companies.

I am looking to #hire one SaaS product operations specialist. Job Responsibilities: 1. Operational Management: Supervise daily operations related to product onboarding to ensure a smooth and efficient process. Coordinate with product onboarding, engineering, product management, and customer support teams to resolve operational issues. 2. Customer Onboarding: Collaborate with the product onboarding team to streamline the onboarding process, ensuring that new customers are effectively integrated into the platform and are well-versed in its functionalities. 3. Customer Success: Work closely with the customer success team to understand customer needs, monitor their progress, and ensure they achieve their desired outcomes with MayaMaya. Address any customer concerns promptly and effectively. 4. Process Improvement: Identify, develop, and implement process improvements to enhance the onboarding experience and overall product performance. Focus on reducing operational inefficiencies and supporting scalability. 5. Data Analysis: Utilize data to monitor the onboarding process and customer success metrics, identify trends, and provide actionable insights. Collaborate with data analysts to gather and interpret data related to customer onboarding and success. 6. Documentation: Maintain comprehensive documentation of onboarding processes, workflows, and procedures. Ensure all documentation is up-to-date and accessible to relevant stakeholders. 7. Quality Assurance: Conduct regular quality assurance checks to ensure the onboarding process and the product meet specified standards and performance metrics. Collaborate with QA teams to identify and address any defects or issues. 8. Customer Support: Work closely with the customer support team to understand user feedback and troubleshoot issues. Ensure timely and effective resolution of customer queries during and after the onboarding process. 9. Cross-Functional Collaboration: Act as a liaison between different departments to ensure alignment on product goals, onboarding priorities, and customer success initiatives. Facilitate communication and collaboration across teams. More details and application on - https://lnkd.in/geyv45ru