When is it the perfect time to start improving your business?? The answer: Yesterday. When business is going well, teams and owners tell me "we are too busy to slow down and do that stuff, plus money is coming in so nothing to worry about". Then when things slow down, there is not the budget to invest. So it seems that there is never the perfect time. At the moment I am seeing teams doubling down on making their business better, more efficient - why? Three main reasons: 1. They will have created the business advantage to maximise the customer experience and their competitors will be left behind. 2. By addressing the issues around workflow, minimising challenges such as re-work etc, they are actually saving money which makes them more resilient in a tight financial market 3. They use their teams smarter which takes the stress out and limits the need to recruit which is a real bonus!! So if you want to create a competitive advantage, increasing the profit margins (aka make more money!) starting today is the best solution.
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