Roger J Fuhrman’s Post

I believe the term "automation" is a buzz word again. Here are few thoughts on why it is coming back and still important for Businesses to embrace. 1. Technological Advancements: AI and Machine Learning: With the advancements in AI and machine learning, automation has become more intelligent and capable of handling complex tasks, which were previously thought to require human intervention. Robotic Process Automation (RPA): RPA tools have matured significantly, making it easier for organizations to automate repetitive tasks efficiently and with less manual coding. 2. Workforce Efficiency: Cost Reduction: Automation helps reduce operational costs by minimizing the need for human labor in repetitive tasks. This is especially appealing in the current economic climate where companies are looking to streamline operations and cut costs. Productivity Gains: Automating mundane tasks allows employees to focus on more strategic, value-adding activities, thus increasing overall productivity and job satisfaction. 3. Digital Transformation: Integration with Digital Ecosystems: Modern businesses are increasingly embracing digital transformation strategies. Automation is a key component in integrating various digital tools and systems, ensuring seamless operations and data flow . Scalability: Automation provides a scalable solution that can grow with the business, enabling companies to handle larger volumes of work without a proportional increase in labor costs. 4. Remote Work and Business Continuity: Adaptation to remote work has increased the need for automated processes that can be managed remotely, ensuring business continuity and efficiency despite physical distances. Resilience and Reliability: Automation ensures that processes continue to run smoothly and consistently, reducing the risk of human error and ensuring reliable operations under various circumstances. 5. Customer Experience: Improved Customer Service: Automated processes can lead to faster response times and more consistent customer service, enhancing the overall customer experience and satisfaction. Personalization: With automation, companies can gather and analyze customer data more effectively, enabling personalized marketing and service strategies that cater to individual customer needs. Conclusion Process automation is gaining traction once again due to these driving factors. It enables businesses to stay competitive, reduce costs, enhance productivity, and provide better customer experiences.

Automation is a lot of what we are going to talk about at the ACA International conference. The ROI of a persons time for them to focus on a more critical job is important to think about along with their happiness at work.

Automation Anywhere is a well-known provider of Robotic Process Automation (RPA) solutions. Their consulting practice offers expertise to help organizations implement automation solutions efficiently and effectively. Some of the services offered by Automation Anywhere's consulting practice include: 1. Automation Opportunity Assessment: Identifying areas where automation can add the most value. 2. Process Discovery and Analysis: Analyzing business processes to determine which tasks can be automated. 3. Bot Development and Deployment: Building and deploying automation bots to perform specific tasks. 4. Implementation and Integration: Integrating automation solutions with existing systems and infrastructure. 5. Training and Support: Providing training and support to ensure successful adoption and usage of automation solutions. By leveraging Automation Anywhere's consulting practice, organizations can tap into their expertise and resources to drive successful automation initiatives and achieve desired business outcomes, such as increased efficiency, reduced costs, and improved accuracy. Would you like to know more about Automation Anywhere or RPA in general? We are here to help! DIGITAL DISRUPTION TECHNOLOGIES

What do you think of Fixify's use of automation to tackle IT problems? Fixify's use of automation to tackle IT problems is a promising approach, particularly in today’s fast-paced tech environment. Here are some key points to consider: 1. Increased Efficiency Speed: Automation can significantly speed up the resolution of common IT issues, reducing downtime and allowing teams to focus on more complex problems. Consistency: Automated solutions ensure consistent responses to recurring issues, minimizing the risk of human error. 2. Cost Savings Resource Optimization: By automating routine tasks, organizations can free up IT staff to focus on strategic initiatives rather than repetitive troubleshooting, leading to better resource allocation. 3. Scalability Handling Demand: Automation enables IT systems to scale more effectively, accommodating increases in workload without a proportional increase in staffing. 4. Improved User Experience Faster Resolutions: Users benefit from quicker responses to their IT issues, enhancing overall satisfaction and productivity. Proactive Support: Automated systems can proactively identify and address potential problems before they escalate, further improving user experience. 5. Data-Driven Insights Analytics: Automation tools can collect and analyze data on recurring IT issues, providing valuable insights that can inform future strategies and improvements. 6. Challenges and Considerations Complexity of Issues: While automation excels at handling routine tasks, complex IT problems may still require human intervention. Implementation and Maintenance: Effective automation requires careful implementation and ongoing maintenance to ensure that systems remain up to date and effective. Conclusion Overall, Fixify's automation strategy for addressing IT problems can lead to significant improvements in efficiency, cost-effectiveness, and user satisfaction. However, it’s essential to balance automation with human oversight, particularly for more complex issues, to ensure a holistic approach to IT management.

How do you improve an existing process? Let's understand... 1. Discovery and Conformance Checking: a) Identify Existing Processes: Discover the "as-is" state of your processes. This reveals the actual flow of work, including any deviations from documented procedures. b) Conformance Checking: Compare the discovered process with documented procedures to identify gaps and deviations. This highlights areas where standardization is needed to ensure consistency. 2. Bottleneck Identification and Performance Analysis: a) Process Bottlenecks: Analyze process flow metrics like cycle time, rework rates, and handoff delays. This helps identify bottlenecks causing inefficiencies and slowing down progress. b) Process Performance: Look for delays, rework, and high variability in process execution. Evaluate performance metrics such as cycle time, throughput, and bottlenecks. 3. Variation Analysis and Root Cause Identification: a) Process Variation: Analyze the variability in process execution. This reveals areas where exceptions and rework occur, allowing you to identify root causes of inefficiencies. b) Root Cause Analysis: Combine process data with business knowledge to pinpoint the root causes behind variations. This helps you address the underlying issues causing inefficiencies. 4. Process Optimization and Automation Opportunities: a) Standardization and Streamlining: Establish standardized procedures based on data-driven insights to minimize variations. Remove unnecessary steps and automate repetitive tasks. Develop clear documentation and guidelines for the standardized processes. b) Automation Potential: Identify repetitive and rule-based tasks and choose RPA or workflow automation tools that align with the identified processes. 5. Implementation and Monitoring: a) Process Redesign: Develop and implement standardized process flows based on the insights from process mining. This ensures consistency and reduces variability. b) Continuous Monitoring: Use process mining tools to monitor the performance of the redesigned processes. Regularly review and refine automated processes based on performance data and user feedback.

In 2024, process design and improvement have evolved to integrate advanced technologies and methodologies, reflecting the dynamic business landscape. This concept involves systematically defining, analyzing, and optimizing workflows to enhance efficiency, quality, and agility within organizations. Key aspects include the utilization of artificial intelligence (AI) and machine learning (ML) to predict and streamline processes, as well as the incorporation of data analytics for real-time decision-making. Process design focuses on creating efficient workflows from the ground up, ensuring alignment with strategic objectives and customer needs. It emphasizes user-centric design, leveraging tools like digital twins to simulate and refine processes before implementation. Improvement, on the other hand, is a continuous endeavor, employing methodologies such as Lean, Six Sigma, and Agile to iteratively enhance existing workflows. Sustainability and resilience are now critical components, with organizations embedding environmental, social, and governance (ESG) criteria into their processes. Automation plays a significant role, with robotic process automation (RPA) reducing manual tasks and errors, thereby increasing productivity. Overall, process design and improvement in 2024 are characterized by a holistic approach that integrates technology, data-driven insights, and sustainable practices to create adaptable, efficient, and customer-focused operations.

How a simple and straightforward automation solved our biggest operational bottleneck and enabled rapid scaling. The Challenge: As Suf Zen (Asaf Eyzenkot) and I rapidly expanded our network of service providers, our manual process of creating individual lead spreadsheets became a major bottleneck, consuming valuable time and introducing errors. The Solution: Developing a streamlined Make automation to: 1. Filter leads based on the service needed (translating inquiries when necessary) 2. Distribute leads to appropriate service providers' spreadsheets (creating new ones as needed) 3. Automatically notify providers via email about new leads, including the spreadsheet link How? By implementing a simple conditional statement that scans and compares unique identifiers in an index table. This system automatically routes leads to the correct spreadsheet, creates new ones when necessary, and updates the index table with new spreadsheet IDs. The Result: This automation alone eliminated our bottleneck, allowing us to: - Effortlessly scale up service provider onboarding - Shift our focus to identifying and partnering with the right providers - Significantly reduce errors and save precious time This is just one example of how we leverage automation to eliminate unnecessary tasks and drive expansion. From complex, task-specific solutions to simple tweaks that unlock daily efficiencies, automation has become key to our growth strategy. In your industry, where do you see the greatest potential for leveraging automation?

Automation holds the key to innovation, and organizations are looking to innovate every corner of their business to improve efficiency and reduce costs. Automation, often empowered through AI, empowers the teams to do more with less. Find the right tools for your team to automate any manual task or repetitive process, quickly and easily. Learn how to automate your systems, and integrate AI solutions, to create better experiences for your customers - and employees! Register here: https://lnkd.in/gWmSaF2r Learn to identify the essential technologies you need right now, gain critical insights into the hidden costs associated with "FREE" products, and discover practical tips to simplify your technology landscape. Walk away with actionable steps to harness technology efficiently and learn the most impactful AI hacks, ensuring that your automations serve your business goals without draining your resources. Join Earlene Coats and Prema Chuttoo to learn to: · Automate repetitive tasks - Automating repetitive tasks can help streamline workflows, reduce cycle times, and eliminate errors. This can lead to improved efficiency, lower costs, and increased customer satisfaction. · Integrate systems - Integrations and automations can help business processes operate faster, produce fewer human errors, and minimize manual data entry. · Analyze data - Data science can help organizations automate repetitive tasks, reduce errors, and streamline workflows by analyzing data and implementing intelligent systems. · Analyze performance - Technology can help collect, process, and visualize data and metrics that can help measure and improve business outcomes. · Define workflows - Workflows are formalized sequences of processes that help streamline and automate repetitive tasks and increase efficiency. · Document best practices - Documenting best practices for using automation tools can serve as a resource for onboarding new team members and maintaining consistency. Join us to identify the technology and AI tools you need now, understand the costs associated with "FREE" products, and gain tips on how you can simplify your technology! Register here: https://lnkd.in/gWmSaF2r

𝐂𝐚𝐧 𝐲𝐨𝐮𝐫 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐡𝐚𝐧𝐝𝐥𝐞 𝐭𝐡𝐞 𝐮𝐧𝐞𝐱𝐩𝐞𝐜𝐭𝐞𝐝? 𝐀𝐠𝐞𝐧𝐭𝐢𝐜 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐜𝐚𝐧! Most traditional automation systems fail when things go off-script. But agentic automation is different. It’s designed to adapt, not just follow orders: 🔷 Dynamic Decision-Making: Agentic AI agents evaluate changing conditions in real time and make context-aware adjustments. 🔷 Self-Learning Capabilities: These AI agents learn from previous unexpected events, making them better equipped to handle future challenges. 🔷 Fail-Safe Mechanisms: When unpredictable scenarios arise, agents can execute pre-defined fallback plans, minimizing disruptions. 🔷 Seamless Human Collaboration: Agents know when to pass control to a human if a situation requires it, ensuring smooth transitions in critical workflows. 🔷 Resilient Workflow Adaptation: Unlike rigid automation scripts, agentic automation recalibrates workflows on the fly to meet new requirements. This means fewer disruptions, less downtime, and more business continuity—even when the unexpected happens. Let's discuss how agentic automation can add resilience to your workflows. Drop a comment or reach out directly!